Renee Baeza has over 25 years of experience in hotel sales and event management. She is currently the Catering Sales Manager at the Courtyard by Marriott Historic District in Charleston, SC, where she exceeds catering revenue goals and wins performance awards. Previously, she held several event manager and sales roles with Marriott, Renaissance, and RIHGA Royal hotels in New York and Washington D.C., consistently achieving high customer satisfaction scores and sales targets. Baeza has extensive expertise in group booking, contract negotiation, event planning, and software systems used in the hospitality industry.

1. RENEE BAEZA
8625 Refuge Pointe Circle
North Charleston, SC 29420
(347) 463-7090
pixibaeza@gmail.com
EXPERIENCE
October 2012 – Present
Courtyard by Marriott Historic District – Charleston, SC
Catering Sales Manager
• Solicit, negotiate and book new and repeat business through outside sales calls, teleprospecting, mailings while
maximizing banquet space to meet/exceed revenue goals.
• Plan, upsell and detail the meeting/function with the client. Complete the contracts, prepare banquet event orders
and coversheets, coordinate with the appropriate areas in the hotel to ensure quality delivery and customer
satisfaction.
• Prepare status and period end reports to keep management abreast of activities.
• Maintain up-to-date knowledge of corporate/hotel procedures and products as well as the competition’s products,
strengths and weaknesses to continually improve sales strategies.
• Outstanding catering performance award 1st
Quarter 2014 – achieved 110.9% of budget and 3rd
Quarter 2014 –
achieved 102.9% of budget.
• Sales Team excellence award Full Year 2013 – achieved 101.8% of budget.
July 2011 – October 2012
Connections Housing - Mount Pleasant, SC
Account Manager
• Prepare reports by collecting and analyzing contract information: master hotel spreadsheet, contact list, amenity
chart, description page, pace and pickup report; account calendars and additional custom reports as needed.
• Oversee housing aspects for 2 association accounts such as manage inventory, processing reservations submitted by
fax or email, maintaining regular dialog with partner hotels to ensure strong lines of communication, monitoring
hotel blocks daily, proof rooming lists, determine audit methods and execute them, obtain pick-up numbers during
show and prepare final wrap up reports.
• Process contracts and addendums with hotels and clients.
• Establish proposal requests for overflow hotels and monitor status of contracts.
• Arrange corporate travel and site inspection meetings by developing itineraries and agendas; scheduling sites and
FAM trips with hotels or CVB; arranging lodging and meeting accommodations.
• Track sales expenses by recording and summarizing expenses; forwarding for reimbursement.
• Periodic travel to shows for housing booth support during registration hours.
• Knowledge of Passkey (Online Housing Software) for reservation entry and building of Hotel Reservation Website.
June 2005 – July 2011
Renaissance Charleston Hotel - Charleston, SC
Event Manager
• The sole Event Manager for the 166 room property with 2700 square foot meeting space.
• Oversees the Event Management responsibilities for the pre-event through the post event phases.
• Achieved 16th
out of 72 ranking for ESS Overall Satisfaction for the Renaissance Brand (2008).
• Developed coversheet, BEO, and catering forecast templates for the hotel.
• Lead weekly forecast and BEO meetings for all group activity.
• Exceeded Catering Budget for 2005, 2006, 2007 through up-sell techniques.
• Successfully completed the Marriott Smart Track Wedding Planner Certification,
Event Management Certification, Green Meetings Certification Program.
• Spirit Council member – coordinate associate relations with the community Spirit to Serve mission.

2. RENEE BAEZA
8625 Refuge Pointe Circle
North Charleston, SC 29420
(347) 463-7090
pixibaeza@gmail.com
November 2002 – May 2005
New York Sales Office - New York, NY
Sales Manager
• Represent twelve properties and multiple brands with an annual individual sales goal of
$2,762,056 and a team goal of $56,000,000.
• Use negotiating skills and creative sales strategies to close on business and negotiate contracts.
• Build strong relationships with prospective and existing clients, as well as key internal and
external stakeholders.
• Understand the competitor’s strengths/weakness, economic trends, and supply/demand
for the New York City market.
• Proactively solicit, analyze and maximize business opportunities.
• Achieved 105% of total personal booking goals in 2004.
November 1992 – November 2002
RIHGA Royal Hotel - New York, NY
Event Manager
• Responsible for the overall execution of all group activity, coordinating details with the client and
convey this information seamlessly to the operational departments within the hotel.
• Monitor 21% of occupancy for the year contributing to 12 million dollars in revenue.
• Cater to the entertainment industry: orchestrate press junkets with major film studios,
direct contact with travel managers for the concert tours, clothing and jewelry shows.
• Correspond with corporate, financial and pharmaceutical clientele for road shows, recruitment
and incentive programs.
• Draft banquet event orders and group cover sheets for the operational departments.
• Maintained forecast and sales reports for the Sales Department to determine occupancy/revenue.
• Reservations Department Supervisor (April 1995 – July 1995)
• Cross training with the Front Desk (July 1994 – November 1994)
• Reservations Agent (November 1992 – July 1994 / December 1994 – March 1995)
October 1990 – November 1992
Madison Hotel - Washington, DC
Sales Coordinator
• Liaison between sales, catering, reservations and front office.
• Control of all rooming lists, enforcing cut-off dates outlined in contractual agreements, arrange amenities and
upgrades for VIP guests.
• Prepare weekly and monthly statistics for the Director of Sales.
• Assisted with embassy delegations and state visit reservations.

3. RENEE BAEZA
8625 Refuge Pointe Circle
North Charleston, SC 29420
(347) 463-7090
pixibaeza@gmail.com
RECOGNITION
• Active member of the Junior League of Charleston since 2008.
• Junior League Community Chair for the Lowcountry Food Bank Summer Concentration. May 2014-May 2015
• Volunteer Coordinator for Charleston Magazine’s Fashion Week – March 25-29, 2008.
• Darkness to Light Gala Committee Member (Chef & Event Management Committee)
November 20, 2008, November 19, 2009, November 15, 2012, November 7, 2013
• Susan G. Komen Race for the Cure Committee Member – October 2011.
• Event Management Leader of the Year 2006 Renaissance Managed (Regional Award).
• Chairman’s Circle Recipient: 2006 – Marriott International.
• Golden Circle Recipient: 2003, 2004, 2007 – Marriott International.
• Customer Service Award (Tiefel) for Exceptional Service and Guest Satisfaction – Marriott.
• Key Operator for Delphi Sales/Catering System – RIHGA Royal Hotel.
• SME (Subject Matter Expert) for Sales Force Automation – Renaissance Charleston Hotel.
• Marriott Sales, Revenue Management, Event Management Training Course 2006 – Tucson, AZ.
• Leading in a Changing Business World Training Course 2008 – Washington DC.
SOFTWARE PROFICIENCY
• Ability to work efficiently in Microsoft Office: Excel, Word, Power Point, Outlook.
• Sales Force Automation * NGS * Delphi * Marriott’s Reservation and Property Management System * Passkey *
Fosse * Sales Pro
EDUCATION
Hotel/Restaurant Management, University of Maryland College Park