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Amran Samsudin
Block 130 Ang Mo Kio Ave 3 #07-1579 S(560130)
Email: amran.samsudin@ihg.com
Mobile No.: 90996714
SUMMARY OF QUALIFICATIONS:
Successful professional qualified by 20 years of visible achievements in the
Human Resource, Service and Hospitality industry. Offering extensive service
excellence in operations, enhancing staff trainings for generating high
employee engagements.
PROFESSIONAL EXPERIENCE:
JOB SUMMARY
Learning & Development Manager
Intercontinental Singapore 16 December 2009 – Present
L&D Champion for IHG Singapore 2015
Responsible for managing the hotel’s & cluster’s training function, including
developing a complement of qualified departmental trainers and establishes a
hotel system for generating training data and evaluating results. The Learning
& Development Manager position impacts on the skills, knowledge and
attitudes of every hotel employee and ensures the availability and use of
effective resource.
MAIN DUTIES & RESPONSIBILITIES
Duties and Responsibilities – (Key Activities of the role)
• Analyze training needs of the hotel in general and individual departments,
and develop strategies which address needs, presenting in the form of a
Annual Training Plan for the General Manager and Executive Committee
for review
• Familiarize yourself with the IHG HR and Training Standards, localizing
where necessary
• Ensure effective training programs are in place for the following:
o New Employee Orientation
o Train the Trainer
o Customer Service Training
o Technical job specific training (through certification of departmental
standards and procedures)
o Supervisory Skills Training
o Management Development
o Fire, Life and Safety Training
o Selling Skills
o Employee retraining
• Monitor the progress of the Annual Training Plan for each department to
ensure that the training objectives are being achieved
• Maintains all hotel training records
• Establish a training library of books, videos, journals and audio visual
materials to assist trainers in their training programs and for staff personal
development
• Design, produce and implement training programmes which meet specific
departmental needs in conjunction with Department Heads, ensuring that
training session plans are structured and that training is effective
• Attend departmental training session and critique performance
• Use IHG benchmarks to monitor success of training programs and amend
your efforts accordingly. Eg: Employee Survey, HeartBeat, achievement of
budget, etc
• Assist Department Trainers in preparing and conducting departmental
training and assess accordingly
• Prepare and monitor training programs for:
o Management Trainees
o Work Experience
o Hotel School Trainees, etc
• Obtain a network of specialist training professionals who can assist with
the conduct of training programmes for advanced or specialist training
• Ensure that Department Heads abide by their responsibilities of employee
training against departmental SOPs
• Maintain monthly training reports including:
o Internal Training Programs conducted:
 Who attended
 Number of people attended
 Duration of training
 Who trained
 Cost of delivery (including labor costs)
 Anticipated return on investment and/or training goal
o External training programs attended:
 Who attended
 Number of people attended
 Duration of training
 Who trained
 Cost of delivery (including labor costs)
 Anticipated return on investment and/or training goal
• Liaise with other IHG Training Managers to share experiences and
resources
• Liaise with educational institutions conducting hospitality and training
courses
• Maintain current information and records of suppliers of training resources
and materials
• Delivers briefings of all internal programmes to executive management
and department heads
• Contributes towards regional activities as directed by Area Director of
Human Resources / General Manager
• Provides input for probation and formal performance appraisal discussions
to Line Managers in line with company guidelines
• Coaches, counsels and disciplines staff, providing constructive feedback to
enhance performance
• Regularly communicates with staff and maintains good relations
• Works with direct manager in the preparation and management of the
Department’s budget
Annual Operating Profit/Payroll Budget –
• Department Budget
• Hotel Training Budget
Key Metrics –
• Departments Budget
• Employee Survey
• HeartBeat Scores
Decision Making Responsibilities (Decision Rights) –
• Department Budget
• Matters pertaining to Training
KEY RELATIONSHIPS
Key Internal Relationships –
• Hotel Executive Committee Members & Hotel Employees
Key External Relationships –
• Interacts with guests and individuals outside the hotel including, but not
limited to, current and potential clients, owning company representatives,
suppliers, competitors and other members of the local community.
IHG AMEA’s Master Trainer for -
• Group Training Certification
• Craft Training Certification
• IHG Way of Sales Solution Selling
• MICE Conversion for S&M
• Project Dragon
• InterContinental Brand Orientation
• All 6 Accelerated Leadership Development Programs (ALDP)
Awards –
• IHG HR Award for Brandhearted Champion 2012
• Finalist for Trainer Award 2013 for Singapore Workforce Development
Agency
• Employee Engagement Award for IHG’s SMIP region 2012
HR Operations Manager
Premiere Visione Resources / SASS Atlantic September 2004 to
October 2009
• Developing effective training programs for trainees such as Discover
Your Passion, Leadership Foundation and Breakthrough and many
more.
• Organizing and conducting induction training sessions for all new
trainees/candidates.
• Appointing and monitoring external training organization for specialist
training courses.
• Managing and maintaining trainees/candidates personnel records.
• Counselling and mentoring trainees/candidates as and when required.
• Organizing company’s social activities, incentives trips etc.
• Assessing the company’s business client future staffing requirements
over the short, medium and long-term.
• Liaising with the company’s business client senior management to
determine their human resources requirements.
• Preparing and placing advertisements in the local and overseas press.
• Interviewing trainees/candidates and checking references.
• Producing job descriptions and contracts of employment.
• Liaising with regional partners of the company over candidate
selection/rejection.
• Managing and maintaining trainees/candidates personnel records.
• Counselling and mentoring trainees/candidates as and when required.
• Organizing company’s social activities, incentives trips etc.
Restaurant Outlet Manager
Traders Hotel Singapore March 2001 to August 2004
• Directing sales and profitability of full service restaurant – Rumpoles
Bar, Pool Bar and Ah Hoi’s Kitchen, generating profitable annual sales.
• Specializing in major cuisine and serving lunch/dinner offerings seven
days a week; accommodates up to 200 guests and manages 30
associates.
• Orchestrating recipe/menu development based on guest
trends/preferences and seasonal considerations; sources vendors and
negotiates inventory costs.
• Developing advertising strategies, layout, and design for print liaising
with the Communication department.
• Extensive profit/loss experience and implementation of labour cost
controls, documents end-of-month, daily and weekly transactions
• Shang’s ‘Angel’ - conducting training sessions for hotel staff – Shang
Care 1, 2 & 3 and many more.
• Recognizing for cultivating long term, stable staff with team-player
philosophies; credited with increasing revenues over three years by
increasing customer base and average check.
• Managing and maintaining staffs’ personnel records.
• Counselling and mentoring staffs as and when required.
• Organizing social activities such as Dinner & Dance etc.
• Updating and implementing all formalized operational systems and
procedures including employee handbook, flow charts, forms, check-
lists, server/bartender/kitchen associate job descriptions and incentive
programs.
• Configuring server station charts to assure high degree of cost-efficient
customer service; focused on customer problem-identification and
resolution.
• Designated ‘Customer Delight Gold Award’ in 2002 & 2003.
Entertainment/ Events Manager
Club Med Asia Pacific March 1999 to March 2001
• Research, develop and coordinate events for in-house guests every
season and responding to guest post-event concerns
• Manage the events, schedule GOs, prepare budget and disseminate
advertising of the events
• Liase with guest, scheduled GOs, vendors, production companies and
various internal departments
• Hire, train and manage an on-call staff of 30 GOs
• Expert in the creative, technical and logistical elements which includes
event design, audio-visual production, scriptwriting, logistics, budgeting,
negotiation and customer service
Entertainment/ Outlet Manager
Boom Boom Room August 1994 to February 1999
• Directing food and beverage promotion and operations for highly visible
night club seating 150 guests and generating over $2 million annually.
• Managing 20 associates including wait staff, bartenders and
entertainers; selected to train all new employees via 7 day formal
training program.
• Demonstrating skills accommodating private parties featuring corporate
heads and celebrities; credited with high degree of diplomacy resolving
problems without sacrificing customer relations.
• Recipient of performance excellence recognition; ranked #3 in ‘Best
Night-Spot’ for 1996 awarded by STPB.
Senior Captain
Novotel Orchid Inn October 1991 to August 1994
Royal holiday Inn March 1988 to August 1991
• Assisting restaurant Manager in directing 15 associates in operations
for full service restaurant seating 150 guests and generating $2 million
annual revenue.
• Emphasising on inventory control and business development,
generated high monthly sales, and recognized with regions = lowest
liquor cost in F&B department.
• Cultivating multi-promotions in one year
• Designated Mr Novotel Service Ambassador 1994
References:
Ms Jojo Lee, Assistant HR Manager
DID: +65 68251070
Email: jojo.lee@ihg.com
Mr Michael Belanger, Director of Revenue of InterContinental Hong Kong
DID: +852 62883221
Email: michael.belanger@ihg.com
EDUCATION:
Diploma in Hospitality in Leadership
Confederation of Tourism & Hospitality (2015)
Advance Certification in Training & Assessment
Singapore Workforce Development Agency (2012)
Diploma in Business Administration
Asia Pacific Management Institute, Singapore
(Year of completion, 2006)
GCE ‘O’ Level
Serangoon Garden Secondary Schoolc
(Year of completion, 1983)
Certification of F&B Operations
AHMA
(Year of completion, 2000)
Language Spoken: English, Malay, Mandarin, Cantonese, Bahasa Indonesia
HOBBIES / INTERESTS:
• Scuba Diving (Certified Diver)
• Reading novels by Anne Rice and Nicholas Sparks
• Travelling to island resorts
• Volunteering for Mendaki Training Programs

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Amran 1

  • 1. Amran Samsudin Block 130 Ang Mo Kio Ave 3 #07-1579 S(560130) Email: amran.samsudin@ihg.com Mobile No.: 90996714 SUMMARY OF QUALIFICATIONS: Successful professional qualified by 20 years of visible achievements in the Human Resource, Service and Hospitality industry. Offering extensive service excellence in operations, enhancing staff trainings for generating high employee engagements. PROFESSIONAL EXPERIENCE: JOB SUMMARY Learning & Development Manager Intercontinental Singapore 16 December 2009 – Present L&D Champion for IHG Singapore 2015 Responsible for managing the hotel’s & cluster’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. The Learning & Development Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource. MAIN DUTIES & RESPONSIBILITIES Duties and Responsibilities – (Key Activities of the role) • Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Annual Training Plan for the General Manager and Executive Committee for review • Familiarize yourself with the IHG HR and Training Standards, localizing where necessary • Ensure effective training programs are in place for the following:
  • 2. o New Employee Orientation o Train the Trainer o Customer Service Training o Technical job specific training (through certification of departmental standards and procedures) o Supervisory Skills Training o Management Development o Fire, Life and Safety Training o Selling Skills o Employee retraining • Monitor the progress of the Annual Training Plan for each department to ensure that the training objectives are being achieved • Maintains all hotel training records • Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development • Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective • Attend departmental training session and critique performance • Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: Employee Survey, HeartBeat, achievement of budget, etc • Assist Department Trainers in preparing and conducting departmental training and assess accordingly • Prepare and monitor training programs for: o Management Trainees o Work Experience o Hotel School Trainees, etc • Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training • Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs • Maintain monthly training reports including: o Internal Training Programs conducted:  Who attended  Number of people attended  Duration of training  Who trained  Cost of delivery (including labor costs)  Anticipated return on investment and/or training goal o External training programs attended:  Who attended  Number of people attended  Duration of training  Who trained  Cost of delivery (including labor costs)  Anticipated return on investment and/or training goal • Liaise with other IHG Training Managers to share experiences and
  • 3. resources • Liaise with educational institutions conducting hospitality and training courses • Maintain current information and records of suppliers of training resources and materials • Delivers briefings of all internal programmes to executive management and department heads • Contributes towards regional activities as directed by Area Director of Human Resources / General Manager • Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines • Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance • Regularly communicates with staff and maintains good relations • Works with direct manager in the preparation and management of the Department’s budget Annual Operating Profit/Payroll Budget – • Department Budget • Hotel Training Budget Key Metrics – • Departments Budget • Employee Survey • HeartBeat Scores Decision Making Responsibilities (Decision Rights) – • Department Budget • Matters pertaining to Training KEY RELATIONSHIPS Key Internal Relationships – • Hotel Executive Committee Members & Hotel Employees Key External Relationships – • Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community. IHG AMEA’s Master Trainer for - • Group Training Certification • Craft Training Certification • IHG Way of Sales Solution Selling • MICE Conversion for S&M • Project Dragon • InterContinental Brand Orientation • All 6 Accelerated Leadership Development Programs (ALDP) Awards –
  • 4. • IHG HR Award for Brandhearted Champion 2012 • Finalist for Trainer Award 2013 for Singapore Workforce Development Agency • Employee Engagement Award for IHG’s SMIP region 2012 HR Operations Manager Premiere Visione Resources / SASS Atlantic September 2004 to October 2009 • Developing effective training programs for trainees such as Discover Your Passion, Leadership Foundation and Breakthrough and many more. • Organizing and conducting induction training sessions for all new trainees/candidates. • Appointing and monitoring external training organization for specialist training courses. • Managing and maintaining trainees/candidates personnel records. • Counselling and mentoring trainees/candidates as and when required. • Organizing company’s social activities, incentives trips etc. • Assessing the company’s business client future staffing requirements over the short, medium and long-term. • Liaising with the company’s business client senior management to determine their human resources requirements. • Preparing and placing advertisements in the local and overseas press. • Interviewing trainees/candidates and checking references. • Producing job descriptions and contracts of employment. • Liaising with regional partners of the company over candidate selection/rejection. • Managing and maintaining trainees/candidates personnel records. • Counselling and mentoring trainees/candidates as and when required. • Organizing company’s social activities, incentives trips etc. Restaurant Outlet Manager Traders Hotel Singapore March 2001 to August 2004
  • 5. • Directing sales and profitability of full service restaurant – Rumpoles Bar, Pool Bar and Ah Hoi’s Kitchen, generating profitable annual sales. • Specializing in major cuisine and serving lunch/dinner offerings seven days a week; accommodates up to 200 guests and manages 30 associates. • Orchestrating recipe/menu development based on guest trends/preferences and seasonal considerations; sources vendors and negotiates inventory costs. • Developing advertising strategies, layout, and design for print liaising with the Communication department. • Extensive profit/loss experience and implementation of labour cost controls, documents end-of-month, daily and weekly transactions • Shang’s ‘Angel’ - conducting training sessions for hotel staff – Shang Care 1, 2 & 3 and many more. • Recognizing for cultivating long term, stable staff with team-player philosophies; credited with increasing revenues over three years by increasing customer base and average check. • Managing and maintaining staffs’ personnel records. • Counselling and mentoring staffs as and when required. • Organizing social activities such as Dinner & Dance etc. • Updating and implementing all formalized operational systems and procedures including employee handbook, flow charts, forms, check- lists, server/bartender/kitchen associate job descriptions and incentive programs. • Configuring server station charts to assure high degree of cost-efficient customer service; focused on customer problem-identification and resolution. • Designated ‘Customer Delight Gold Award’ in 2002 & 2003. Entertainment/ Events Manager Club Med Asia Pacific March 1999 to March 2001 • Research, develop and coordinate events for in-house guests every season and responding to guest post-event concerns • Manage the events, schedule GOs, prepare budget and disseminate
  • 6. advertising of the events • Liase with guest, scheduled GOs, vendors, production companies and various internal departments • Hire, train and manage an on-call staff of 30 GOs • Expert in the creative, technical and logistical elements which includes event design, audio-visual production, scriptwriting, logistics, budgeting, negotiation and customer service Entertainment/ Outlet Manager Boom Boom Room August 1994 to February 1999 • Directing food and beverage promotion and operations for highly visible night club seating 150 guests and generating over $2 million annually. • Managing 20 associates including wait staff, bartenders and entertainers; selected to train all new employees via 7 day formal training program. • Demonstrating skills accommodating private parties featuring corporate heads and celebrities; credited with high degree of diplomacy resolving problems without sacrificing customer relations. • Recipient of performance excellence recognition; ranked #3 in ‘Best Night-Spot’ for 1996 awarded by STPB. Senior Captain Novotel Orchid Inn October 1991 to August 1994 Royal holiday Inn March 1988 to August 1991 • Assisting restaurant Manager in directing 15 associates in operations for full service restaurant seating 150 guests and generating $2 million annual revenue. • Emphasising on inventory control and business development, generated high monthly sales, and recognized with regions = lowest liquor cost in F&B department. • Cultivating multi-promotions in one year • Designated Mr Novotel Service Ambassador 1994 References: Ms Jojo Lee, Assistant HR Manager
  • 7. DID: +65 68251070 Email: jojo.lee@ihg.com Mr Michael Belanger, Director of Revenue of InterContinental Hong Kong DID: +852 62883221 Email: michael.belanger@ihg.com EDUCATION: Diploma in Hospitality in Leadership Confederation of Tourism & Hospitality (2015) Advance Certification in Training & Assessment Singapore Workforce Development Agency (2012) Diploma in Business Administration Asia Pacific Management Institute, Singapore (Year of completion, 2006) GCE ‘O’ Level Serangoon Garden Secondary Schoolc (Year of completion, 1983) Certification of F&B Operations AHMA (Year of completion, 2000) Language Spoken: English, Malay, Mandarin, Cantonese, Bahasa Indonesia HOBBIES / INTERESTS: • Scuba Diving (Certified Diver) • Reading novels by Anne Rice and Nicholas Sparks • Travelling to island resorts • Volunteering for Mendaki Training Programs