1. Maria Waters-Fdz
1330 Moreland dr. #5
Clearwater, Fl 33764
Cell: (832) 326.0230
email:Girasolazul25@gmail.com
CareerObjective
Seeking an interesting, productive position with a growing company
Summary of Qualifications
• Extensive experience in team leadership, sales, quality assurance, customer service and office multi-task
• Highly motivated with passion for progress, fully bilingual
• Strong interpersonal, oral and written communication skills
Work Experience
Comcast CAE IP Tech Support Specialist Houston, TX March 24, 2006 – Present
 Assisting customers via telephone to provide quality customer service
 Provide technical support for our High Speed Data, Digital Phone and Video services through diagnosis
and resolution of software/hardware problems
 Identify the level of technical knowledge of the customer and adjust technical communications to solve
customer's problem.
 Successfully meet or exceed department's current call handling requirements as measured by periodic
call monitoring and individual call statistics
 Provide on-going and constructive feedback to Supervisors to improve processes
 Identify potential customer relations/service issues and develop proactive solutions
Other duties as assigned
Beauty Elite Group, Inc. Project Manager Houston, TX October 2004 - January 2006
• Responsible for all sales and marketing strategies for three pet care lines and spa system products
• Manages all customer inquiries and concerns
• Process all domestic and international orders
• Manages all aspects of accounts; sales, collections, billing
• Responsible for recruiting domestic and international distributors
• Fully responsible for training and accuracy - call center team
Grand Crown Leisure Lead Verification Officer Houston, TX November 2003 - June 2004
• Fully responsible for enforcing the accuracy of sales presentations and legal documents
• Respond to all quality assurance issues
• Take accurate notes and record all sales podium presentations
• Prepare and explain all legal documents thoroughly to new member
• Update and keep track of productivity report for 20 employees
• Responsible for ongoing training on company policies
• Report any policy variance on company policies
• Report any variance on sales tactics to corporate operations team

2. Maria Waters-Fdz
1330 Moreland dr. #5
Clearwater, Fl 33764
Cell: (832) 326.0230
email:Girasolazul25@gmail.com
Omni Hotel Conference Manager/Reservations Manager Houston, TX August 1999 - September 2002
Convention Service Manager, January 2001- September 2001
• Discuss meeting room arrangements with meeting planner and communicate information through respective
hotel department heads via convention/ meeting resume
• Provide hotel site inspection to all meeting planners
• Entertain clients to establish closer working relations
• Recommend special outside services
• Followed through to insure all meeting arrangements discussed meetings specifications
• During conference/ meeting will ensure all meeting arrangements are to specification
• After conclusion of meeting, review final bill and comments with meeting planner
• Book and monitor all social room block
• Create sales and social resumes for all groups/ conventions
Reservations Manager, August 1999 - January 2001
• Interview and hire staff ensuring to be well trained with ongoing training
• Maximize potential room revenue by following specific selling guides
• Manage and oversee meticulously the handling of all incoming or active reservations
• Prepare and attend all management meetings
• Maintain high office moral
Westin Hotels Marketing Sales Assistant Houston, TX November 1987 - July 1999
• Directly report to the area Director of Sales and Marketing and Senior International Sales Manager
• Prepare all general correspondence for prospective and existing accounts
• Upkeep all leads for tour and travel and provide customer service to all accounts
• Assist managers in coordinating client functions with regards to menu, audiovisual needs, reservations, and
special request and assume manager’s responsibilities in their absence
• Prepare group’s resume and process rooming lists for incoming groups
• Distribute all incoming mail, facsimiles and hotel reports for the marketing division throughout the day
• Schedule and monitor time and attendance for sales, catering and convention services assistants
• Assign and distribute all sales leads from convention bureau and Westin corporate office to all managers
according to their respective markets
Education
Houston Community College- Houston, TX
Computer Skills
Proficient in Microsoft Word, Outlook, Excel, and Windows
Experienced in Quick Books
Languages Skills
Fluent in both English and Spanish. Excellent reading, writing and speaking skills in both languages.
Additional Skills
Hotel front desk work, Office Management, Secretarial work, Reception work, Inside sales, Administrative
Support, Production management, Supervisor