CV 2015

1. Ashley Clohessy Retail & Hospitality Management Professional
Phone: +44 (0) 7971 154045 Area / District / Cluster Management Expert
Address: 4 Victoria Meadow, Elford, Staffordshire, B79 9DQ Experienced in delivering training & internal quality assurance
Email: ashley.clohessy@orange.net Inquisitive by nature and known as a sharp trouble-shooter
PROFESSIONAL PROFILE
A highly proficient Retail & Hospitality Management Professional with demonstrable success, knowledge and wide-
ranging experience gained developing strategic profitable initiatives in highly competitive commercial industries.
Adaptable and personable with vast experience of working across multi-site operations accomplishing successes across
all aspects of business strategy, project management and financial controls whilst implementing exemplary customer
service satisfaction levels.
Highly dedicated and resourceful with a wide range of strong transferable skills that would be an asset to any business. A
competent and versatile Manager/Trainer; inspirational and highly skilled in human resource development, effectively
managing under performance developing and empowering people to achieve their highest potential independently or as a
cohesive, top performing team.
An effective communicator with the ability to interface and converse with all levels and disciplines of internal and external
organisations and across a range of departments; possesses the required level of skills in order to influence and inspire
whilst thinking strategically to achieve results. Experienced in working within cross functional teams utilising excellent time
management skills in order to exceed objectives set.
An experienced operational management professional with the capacity to deal simultaneously with a number of rapidly
changing and competing priorities; resilient and capable of managing multiple projects simultaneously whilst maintaining
emphasis on exceptional delivery of service standards; now looking to apply excellent organisational and interpersonal
skills in order to achieve, excel and evolve in a challenging and fulfilling role.
CORE COMPETENCIES & AREAS OF EXPERTISE
• General Retail & Hospitality Management
• Experienced Trainer & Verifier
• Retail Systems / Procedures; Customer
Profiling & Range Planning
• Ability to Prioritise Workload
• Team Development & Leadership
• Human Resource Management & Training
• Sales Focussed & Target Driven
• Effective Persuasive Communicator
• Internal Quality Assurance Processes
• Financial Management Control & Budgets
• Project Management & Troubleshooting
• Customer Relations & Key Stakeholder Engagement
• Adaptable to Demanding Environments
• Organised & Methodical
• Effective Problem Solver; Proactive Results Orientated
• Resourceful and diplomatic approach to company
objectives
PROFESSIONAL EXPERIENCE
New Business Start-Up www.westmidlandsvans.co.uk Fixed term contract until January 2015
Business Development Consultant March 2014
•Involved in all aspects of the business start-up, sourcing premises and negotiating contracts.
•Vetting web designers and establishing online marketing to drive traffic.
•Interviewing and recruiting the sales and repair team.
•Providing on-going professional financial advice; successfully negotiated favourable deals with third party traders.
Bowlplex Ltd March 2014
General Manager; Dual Sites November 2012
Overall responsibility for both Birmingham and Dudley complexes managing catering, bar, amusement and technical
departments;
Key Achievements:
•Leading a team of over 60 personnel effectively managing performance; identifying underperformers and
replacement of team members where improvement cannot be achieved.
•Through operational optimisation, grew sales on average by 30% year on year.
•Successfully created a robust succession plan with one Manager promoted to GM and one technician promoted to
Technical Manager for both Dudley and Birmingham sites.
•Effective management of both wet and dry GP within notional target.
•Awarded Manager of the year for sales growth/operational standards; grew EBITDA by 32%
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2. •Part of a working party that designed and launched a new menu across the entire estate (39% sales growth vs
previous menu)
•Responsible for authorising facilities management spend of 10k project/job; pivotal in the trial and launch of a new
epos system into the estate (zonal)
•Managed the transition from leased video games to company owned cash operated machines (96 machines over 2
sites)
Smyths Toys Ltd September 2012
Superstore Manager July 2012
Overall responsibility of a store with a turnover of 7.6 million; performance management, cost control and team/business
development;
• Utilising previous experience of leading teams of staff understanding the importance of planning, reviewing and
developing methods to achieve and maximise goals.
• Lead a well balanced team; supporting and fostering good communications achieving a positive output enabling
the team to act productively in a demanding environment maintaining high level of service.
3aaas Ltd, Derbyshire HO/Regional Travel July 2012
Senior Regional Trainer/Internal Verifier May 2010
Delivering training to Managers/Area Managers responsible for securing funding, coaching trainers and auditing work
completed to ensure standards met College awarding bodies requirements for certification;
Key Achievements:
•Lead a team of 7 trainers providing external verification audits and standardisation meetings.
•Voted Employee of the Month by the Board of Directors within 6 months of commencement for successfully securing
a national contract.
•Collaborated exclusively with Topp’s Tiles designing an Apprenticeship Programme to be implemented across the
organisation.
Moto Hospitality Ltd April 2010
Catering Manager October 2009
Key Achievements:
•Recruited, inducted, Barista trained and managed 22 staff for a new Costa Coffee outlet. Achieved regional Costa
management training store within 3 months.
•Managed EDC restaurant with a team of 15. Gained top 5 KPIs within company YTD.
Argos Extra Ltd October 2009
Superstore Manager October 2004
Led a team of 60 staff and 3 Managers with turnover sales of £8.4m managing entire area controllable costs, performance
management and appraisals across a high staff turnover business;
•Guided and managed an efficient and proactive team of staff including; training, support and guidance, inductions,
recruitment and staff rotas, ensuring full staff compliance with organisation policies and procedures at all times
maintaining a high level of productivity and staff morale
•Conducted operational excellence audits prior to Director site visits.
• Delivering excellent customer service, maintaining standards and applying astute commercial awareness
ensuring sales targets are not only achieved but exceeded.
• Responsible for P&L, reconciliation and investigation of variances and banking store takings.
• Reviewed staffing structures and development programmes improving motivation and performance.
• Full KPI management reporting displaying the stores exceptional customer service standards and sales
generation.
• Successful in delivering strong operational and financial results and business objectives, driving growth and
exceeding store targets.
• Key Achievements: Flexible in management style, adapting approaches to deliver tailored coaching thus
covering staff development needs.
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3. PREVIOUS POSITIONS HELD
Compass Group; Moto Hospitality Retail & Forecourt Manager 2002-2004
Compass Group Retail Manager 2001-2002
Compass Group; Stafford Moto Assistant Retail Forecourt Manager 2001-2001
Compass Group; Little Chef Senior Assistant Manager 2000-2001
Hemingway’s MG; Bass Leisure Retail Deputy Manager 1995-2000
The CUP Public House; Bass Leisure Retail Assistant Manager 1994-1995
Yorkshire Dales Falconry Centre Duty Manager 1992-1994
Shakespeare Birthplace Trust Professional Display Falconer 1990-1991
PROFESSIONAL TRAINING & QUALIFICATIONS
• City & Guilds; A1 Assessors Qualification, 2010-2011
• CRB Enhanced Check; Basic Food Hygiene Certificate, Personal License Holder, 2010-2011
• City & Guilds; P.T.L.L.S (Preparing to Teach in the Life Long Sector), 2010-2011
• I.Q.A (Internal Quality Assurance) previously Internal Verifier Qualification, 2010-2011
• Granada Plc; Fast Track Graduate Management Programme, 2000
• Staffordshire College of Further Education; D32/NVQ Assessors Award, 1999
• NVQ Levels 1 & 2 in Hotel & Catering, 1999
• Perry Beeches School, Birmingham; 7 GCSE’s, 1990
Professional references available upon request.
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