1. Amir Basit Ali Khan
137-08 Redding St Ozone Park, NY 11417, United States
Mobile: +1 817 8818061 Email: amir.ali-khan@ritz.edu
BANQUET & BAR MANAGER
EVENT PLANNING & LOGISTICS / BUDGET MANAGEMENT / PROCESS EFFICIENCY
Innovative, highly driven executive demonstrating chronicle of success delivering productivity, cost savings,
process/procedure streamlining and strategy development for all the events from conception through completion. Strong
record bridging as principal liaison between clients and vendors and with regard to all facets of the logistical operations
support of multiple programs and events. Strong communicator who leads by example. Extensive recruiting,
interviewing, and hiring experience. Conduct training and awareness sessions on processes and event management. Keen
awareness of both Western and Eastern business philosophies and cultural similarities/differences; strong communicator.
Fluent in English, proficient in Arabic and little familiar with French.
Available for international travel and relocation. Holding two years diploma of hotel management.
AREAS OF EXPERTISE
Contract Oversight Organization Development Human Relations & Training
Business Process Reengineering Event Planning Supply Chain & Sourcing
Decision Support Systems Quality Planning & Control Process Enhancement
On-site Management Event Management & Evaluation Team Building & Leadership
Event Best Practices Budget Management Creative Problem Solving
PROFESSIONAL EXPERIENCE
CONFERENCE, EVENTS & BAR MANAGER January 2013 to Present
BANQUET AND BAR MANAGER DAYS INN & SUITES — OZONE PARK, NEW YORK 3* Hotel , 113 rooms
& suites , 3 Food & Beverage outlets, Meeting and conference facilities 2000 Square Feet and 3 M revenue turnover from
room including 400 K generating from the event business.
CONFERENCE AND EVENTS MANAGER
JEDDAH HILTON & QASR AL SHARQ (WALDORF ASTORIA COLLECTION) —
Jeddah, Saudi Arabia
Kingdom of Saudi Arabia, 5* Hotel , 388 rooms + 38 Suites , 11 Food & Beverage outlets ,
Meeting and conference facilities 3600m2 and 75 M$ revenue turnover including 15 M$
generating from the event business.
December 2007 to
June 2012
KEY RESPONSIBILITIES
SALES
• Maximizing revenue generation from conferences and functions from the internal and external markets to
achieve or exceed budgeted revenue.
• Monitoring the substitute’s movement in the market and suggesting ideas for boosting sales to the management.
• Managed and developed a strategic plan of action to ensure that the cost of the event remains under the decided
budget
• Assisting with the compilation of the annual budget
• Regularly monitoring current business, identifying gaps and ensuring agreed proactive measures are put in place
to maximize yield.
• Building and maintaining strong relationships with new and existing clients.
• Working effectively with all other members of Sales and Marketing to ensure that the Team meets its remit of
marketing Facilities Management in its totality.
• Conducting client visits.
Continued…
2. Amir Basit Ali Khan – Page 2
• Using customer research to identify product and service development opportunities to move the business
forward
• Updating on latest price lists and new products specifications.
• Managing all Internal & External correspondence independently.
• To ensure the prompt follow up of all the bookings which are either tentative or optional in status
• Monitoring daily forecast report on daily basis and disseminate to the concerned departments
SERVICE
• Execution of service details of all food and beverage events with the Executive Chef, Purchasing, Floral, Set-up
crew, Stewarding, waitstaff and any other appropriate personnel.
• Plan appropriate staff scheduling of all functions.
• Communicate requirements of all assigned functions to appropriate staff through pre-con meetings.
• Develop a personal rapport with clients that will encourage trust and confidence.
• Maintain the highest standards of service to guests and ensure they are trained and adhered to by all service
personnel.
• Assess buffet and coffee break presentations on an on-going basis and make changes necessary to reflect current
trends.
SUPERVISION
• Direct supervision on the provided services of the staff in all Conference & Event areas. Coordinating activities
of banquet set-up and audio/visual staff.
• Co-conduct daily meetings with conference coordinators, banquet set-up staff, banquet service staff, banquet
chef, audio/visual staff, etc. to review the coordination of upcoming catering and conference requirements.
• Supervise all administrative responsibilities of banquets, including payroll; tip disbursement, scheduling,
communications, budgeting, selling procedures, client relations and billing.
• Supervise monthly inventory of beverages
HUMAN RESOURCES
• Approving the recruitment, discipline, evaluation, and terminating of all positions under direct supervision.
• Ensure all associates attend Hotel Induction.
• Complete performance reviews with employees as scheduled.
• Ensuring fair and equitable treatment of all C&E staff as well as other support staff.
• Assuring corporate and hospitality group policies and procedures are followed.
TRAINING
• Set and maintain service standards for all positions; including grooming codes.
• Maintain and update all training certification materials on a timely basis.
• Conduct pre-shifts and staff meetings regularly.
• Maintain an on-going training program for all newly hired staff.
• Ensure all banquet employees are aware of corporate and hospitality group policies
Ensure these are adhered to.
INVENTORY AND MAINTENANCE
• Maintain quality of physical items: tables; chairs; china; glassware; equipment; linen; uniforms; and the
appearance of the Banquet Rooms and Foyers: wood work; carpeting; lighting, etc.
• Place necessary purchase orders for replacement of operating equipment.
Maintain the appearance of the Banquet Rooms and Foyers; wood work, carpeting, lighting, etc.
FINANCIAL
• Record and monitor menu counts, sales reports.
• Monitor and control labor costs and operating expenses.
• Plan and update monthly and yearly financial plans.
• Monitor food and liquor costs.
3. Amir Basit Ali Khan – Page 3
• Responsible for the integrity of the tip distribution process.
Develop reports to measure performance of all departmental functions, analyze and demonstrate cost savings, indicate
events statuses, and highlight deficiencies. Supervise maintenance of master data in the Group and Events Sales
Managements Software (Delphi, Opera, GEM), manage purchasing process of all banquet related purchases, and finalize
yearly price agreements/contracts with approved suppliers. Lead budget process and compute consolidated budget per
business units and segments. Oversee staff of event sales and banquet department and provide coaching, training, and
motivation while ensuring adequate staffing levels for increasing business needs.
CORE ACHIEVEMENTS:
Target Accomplishment – Successfully exceeded financial targets of the events department.
Best Meeting and Events Facilities within a Hotel in the Middle East Award 2011 – Won this award
during the 4th
edition of “Middle East Event Awards 2011”.
(Ref: http://news.hiltonworldwide.com/index.cfm/newsroom/detail/1381 )
Department Restructuring – Transformed event department into highly effective, professional department
servicing worldwide business meetings and event through creation of logical, systematic roadmap; designed and
implemented reengineering approach encompassing rigorous policies formalized in procedures and process maps.
Quotation Accuracy – Boosted quotation accuracy by designing and implementing planned-prices concept
based on the season. Eliminated incorrect quotations, loss of opportunities and revenues, generating $5 million in
combined savings.
ADDITIONAL RESPONSIBILITIES AS HOTEL DUTY MANAGER:
Monthly scheduled shift to outlook the operations and administration team during the absence of General Manager
and ensuring the smooth running of Hotel.
PRECEDING EMPLOYEMENT HISTORY
ASST. CONFERENCE AND EVENTS MANAGER
RAFFLES DUBAI - (Pre-Opening Experience)
Dubai – United Arab Emirates, 5* Hotel, 246 rooms and Suites, 8 Food and Beverages outlets, 7
Meeting rooms, Grand ballroom and a Botanical Garden
August 2007 to
November 2007
RESERVATION COORDINATOR
JEDDAH HILTON — Jeddah, Saudi Arabia
Kingdom of Saudi Arabia, 5* Hotel , 388 rooms + 38 Suites , 11 Food & Beverage outlets ,
Meeting and conference facilities 3600m2 and 75 M$ revenue turnover including 15 M$
generating from the event business.
August 2006 to
July 2007
CONFERENCE AND EVENTS COORDINATOR
JEDDAH HILTON — Jeddah, Saudi Arabia
Kingdom of Saudi Arabia, 5* Hotel , 388 rooms + 38 Suites , 11 Food & Beverage outlets ,
Meeting and conference facilities 3600m2 and 75 M$ revenue turnover including 15 M$
generating from the event business.
January 2005 to
July 2006
SERVICE TRAINEE – NOGA HILTON GENEVA – GENEVA, SWITZERLAND
April 2004 to
4. Amir Basit Ali Khan – Page 2
September 2004
KITCHEN TRAINEE – GENEVE PLAGE – GENEVA, SWITZERLAND
May 2003 to
September 2003
EDUCATION SKILLS
Institut Hotelier “Cesar Ritz”, Le Bouveret, Switzerland
Two years diploma in Hotel Management, 2004
Pakistan International School Jeddah, Jeddah, Saudi Arabia
Higher Secondary School Certificate HSSC (Pre-Engineering), 2002
TECHNICAL SKILLS
• Group Event Management system (GEM), Opera, Delphi for catering sales and Fidelio for rooms
• Expertise with Microsoft Word, Excel, PowerPoint
• Able to work with all versions of Microsoft Windows
• Good knowledge about operating MICROS to assist F & B Operations
• Familiar with Fidelio to assist FO Operations
• Able to work with all versions of Microsoft Window
• Successfully acquire the Restaurant Showmanship Certificate
TRAINING
• Successfully completed the Customer Focused Selling Course by Hilton
• 06 Online Courses for Customer Focus Selling on Hilton University
• “Selling Leisure” online course through Hilton University
• 12 Online Courses before the installation of new Hilton Software “ONQ”
• All online courses for the installation of new catering software “Delphi”
• Sales Situational Training Course by “Fairmont-Raffles International”
• Completed ‘15 hours’ Train the Trainer’ course during my studies
• Acquired the Restaurant Showmanship Certificate
LANGUAGES
• English- Fluent
• Arabic – Fluent
• French - Basic
• Urdu/ Punjabi - Mother Tongue
PROFESSIONAL REFERENCE LIST
REFERENCE RELATIONSHIP YEARS
KNOWN
Mr. G.S. Chawla
Owner
Days Inn & Suites
North Corniche Road, Jeddah, 21362
Saudi Arabia
DIRECT SUPERVISOR
Mr. Chawla has been my boss for the
past three years. He can attest my track
record of developing the event
department, building strong
3 Years
5. Amir Basit Ali Khan – Page 3
Tel Number: 718 845 6666
Fax Number: 718 845 6667
relationship with the clients and
growing revenue within a competitive
marketplace.
REFERENCE RELATIONSHIP YEARS
KNOWN
Maged Abbar
Director of M.I.C.E
Jeddah Hilton
North Corniche Road, Jeddah, 21362
Saudi Arabia
Cell Number: 00966506634901
Tel Number: 00966 2 6590000
Fax Number: 00966 2 6582489
E-mail: maged.abbar@hilton.com
DIRECT SUPERVISOR
Mr. Maged had been my Director for
the five year. He can attest my strong
communication skills (Internal &
External) and ability to sell the events
at the provided rate structure.
7 Years
Mohammed Osman
Director of Sales & Marketing
Jeddah Hilton
North Corniche Road, Jeddah, 21362
Saudi Arabia
Cell Number: 00966555641974
Tel Number: 00966 2 6590000
Fax Number: 00966 2 6582489
E-mail: Mohamed.osman@hilton.com
COLLEAGUE
I worked closely with Mr. Osman on a
marketing compaign for the events
department target different market
segments. The compaign met a
rigorous new-revenue goal. Mr. Osman
can attest my understanding of market
trends, competitors and customer
motivator.
5 Years
Mohammed Ali Ahmed
Manager
The Institute of Banking
Riyadh, 11443
Saudi Arabia
Cell Number: 00966559303775
Tel Number: 00966 1 463 3000
Fax Number: 00966 1 466 2368
E-mail: executives@iobf.org
KEY CUSTOMER
Mr. Ahmed is a contact for 1 Million
Saudi Riyals DEF Account which I
secured five years ago. He can speak
about my ability of creative problem
solving and taking care of their last
minute business needs throughout the
period.
5 Years
6. Amir Basit Ali Khan – Page 3
Tel Number: 718 845 6666
Fax Number: 718 845 6667
relationship with the clients and
growing revenue within a competitive
marketplace.
REFERENCE RELATIONSHIP YEARS
KNOWN
Maged Abbar
Director of M.I.C.E
Jeddah Hilton
North Corniche Road, Jeddah, 21362
Saudi Arabia
Cell Number: 00966506634901
Tel Number: 00966 2 6590000
Fax Number: 00966 2 6582489
E-mail: maged.abbar@hilton.com
DIRECT SUPERVISOR
Mr. Maged had been my Director for
the five year. He can attest my strong
communication skills (Internal &
External) and ability to sell the events
at the provided rate structure.
7 Years
Mohammed Osman
Director of Sales & Marketing
Jeddah Hilton
North Corniche Road, Jeddah, 21362
Saudi Arabia
Cell Number: 00966555641974
Tel Number: 00966 2 6590000
Fax Number: 00966 2 6582489
E-mail: Mohamed.osman@hilton.com
COLLEAGUE
I worked closely with Mr. Osman on a
marketing compaign for the events
department target different market
segments. The compaign met a
rigorous new-revenue goal. Mr. Osman
can attest my understanding of market
trends, competitors and customer
motivator.
5 Years
Mohammed Ali Ahmed
Manager
The Institute of Banking
Riyadh, 11443
Saudi Arabia
Cell Number: 00966559303775
Tel Number: 00966 1 463 3000
Fax Number: 00966 1 466 2368
E-mail: executives@iobf.org
KEY CUSTOMER
Mr. Ahmed is a contact for 1 Million
Saudi Riyals DEF Account which I
secured five years ago. He can speak
about my ability of creative problem
solving and taking care of their last
minute business needs throughout the
period.
5 Years