Enfo Zystems smarta managerade övervakningstjänster som använder sig av Tivoli Live är en hybrid mellan molnteknologi levererad av IBM och ett tjänstepaket kring övervakning av Enfo Zystems. Stephan Seliger kommer att berätta om vilket mervärde dessa flexibla lösningar medför för Enfo Zystems kunder avseende kompetens, kostnadskontroll och skalbarhet. Enfo Zystems har under flera år byggt upp spetskompetens inom området Tivoli Monitoring med inriktning på SOA management och monitorering vilket har gjort det möjligt att på kort tid sätta upp ett tjänstepaket kring IBM’s lösning och kunna erbjuda den som en ”Pay-as-you-go” tjänst. Talare: Stephan Seliger, Director at Enfo Zystems Besök http://smarterbusiness.se för mer information.

1. (Holding slide)

2. Smart Managed Monitoring with IBM Tivoli Live
Stephan Seliger
Director – Head of AIM
Enfo Zystems

3. About Enfo Zystems
• We are about 150 Integration and SOA experts focused on IBM technology
• We are an IBM Premier Business Partner
• More than 200 certifications on IBM technology
• We have our own developed methodology Baseline and Baseline Start kits
for SOA initiatives
• We have 2 IBM Champions for WebSphere (out of 28 globally)
• Offices in Göteborg, Malmö, Stockholm, Espo, Koupio, Oslo and Kiev.
Customers in USA, Finland, Germany, Norway and Denmark
• Awarded Top Business Partner in EMEA 2004 by IBM. Baseline won the
SOA Innovation award at Impact 2007 in Orlando

4. The Terrain is changing from
iT It
to
Radargroup, Whitepaper - The impact of data silos on IT planning.

5. Software and hardware service layers
Applications & Services
Business
Connectivity
and
Middleware Transformation
Operating System
Platform
Computer & Network
Hardware

6. A Checklist
• Detecting and handling • Preventing security problems
incidents and problems • Using emerging or challenging
• Handling changes with minimal technologies effectively
impact on availability • Having the right tools for the
• Maintaining server software job
and firmware • Deploying infrastructure and
• Having indicators and trends tools rapidly
for specific infrastructure and • Proper level of on-going
activities management

7. IBM Tivoli Live – An Overview
More effectively manage your applications, heterogeneous operating
system platforms and databases
 Provides more flexible, configurable service options that let you deploy only what you need
 Allows you to customize a solution to meet your unique requirements
Reduce your total cost of ownership (TCO) and accelerate the return
on your investment
 Virtually reduces the need for additional or up-front capital investment
 Enables predictive budget planning with ―pay-per-use‖ model
More rapidly assess the health and performance of your IT environment
 Provides proactive alerts, dynamic reporting and event notification
 Can offer faster access to information through a security-rich web interface
designed for ease of use

8. We help provide security-rich monitoring services
hosted at a global IBM delivery center.
 Internet-based connectivity, encrypted via secure  All traffic is outbound from your network—no
socket layer (SSL) for infrastructure traffic is initiated into your environment
monitoring, performance and capacity reporting
 Delivery architecture through virtualization helps
 Virtual private network (VPN) is physically separate and secure your data
not required
Customer IBM Tivoli® Live monitoring
 Advanced virtualization
Internet  Dynamic reporting engine
 Internet portal server
Agentless
 Data warehouse
IBM Tivoli® monitoring

9. Tivoli Live Monitoring - End to End Coverage of IT
Environments
• Touchless monitoring AppApp
– Designed to provide an easier way to App
OS OS
address your basic enterprise-level OS
monitoring needs
• Distributed monitoring
– Robust, agent-based monitoring of
applications and infrastructure
– OS
– Virtual Servers
– Databases
– Web Servers Applications
– etc Measure, baseline and analyze the
service and transactions

10. Tivoli Live Monitoring - End to End Coverage of IT
Environments
• End-user monitoring AppApp
App
services OS OS
OS
– Designed to enable you to create scripts
that simulate a user experience and report
response time and availability data
• Performance reporting
services
– Designed for historical and trend analysis
and performance and capability planning
– Provides historical analysis and reports on
usage for capacity planning and analysis Measure, baseline and analyze the
service and transactions

11. IBM Tivoli Live Monitoring Services consists of four
services
Touchless Distributed End-user Performance
monitoring monitoring monitoring reporting services
Monitoring for
Basic health and Simulate end-user Historical and
mission-critical
availability monitoring experience trend analysis
environments
 Agent-less  Self-install agents  Create scripts  Self-install agents
 Internet portal  Internet portal  Simulate user  Internet portal
 Event notifications  Event notifications experience  View and create
 Self-install collector  No additional  Report response reports
infrastructure time and availability
 Configurable alerting data
 Configurable alerting

12. Tivoli Live – Easy to use Web-Portal

13. What is Enfo Zystems role in this?

14. Enfo Zystems AIM – Service Foundation

15. Enfo Zystems Service Management
Incident Monitoring
Management Services
Service Desk
Problem
Management
Configuration
Management
RFC
Deploy &
RFC Change
Release
Management
Management

16. Combining Tivoli Live and Enfo Zystems Services
Data Warehouse
Monitoring
IBM Data
Management Center
Notification
Portal
Reporting
Enfo Zystems Customer

17. Enfo Zystems Technology Value-Add
– Baseline Track & Trace

18. Baseline Track & Trace – Turning a re-active Tool
into a pro-active end-to-end Monitoring solution with
Tivoli Live

19. How can 1 + 1 = 3 ?
• Business Partner Offering including:
– Tivoli Live
– Enfo Zystems Services
– Enfo Zystems Software
• Pay as you go – fixed monthly rate
• Full TCO control

20. Customer Case
• The Company
• The customer provides complete, ergonomical, cost-efficient solutions for effective cleaning,
disinfection and sterilization in the healthcare and life science sectors.
• The Task
• Enable an holistic approach to monitoring and management of the Customer’s SOA environment.
• Aiming for a low TCO and a rapid implementation
• The Solution
• Implementation of Tivoli Live and Enfo Zystems Track & Trace in combination with Enfo Zystems
Monitoring Services and SOA Maintenance Services.
• The Result
• Radically decreased incident identification- and resolution times.
• Integration of incidents into the Customer’s incident-handling system.
• Transparent TCO through Enfo Zystems Managed Monitoring Services.
• A happy customer! 

21. Customer Case
Tivoli Live
Customer Enfo Zystems
Tivoli Tivoli Tivoli Tivoli Tivoli Incident
Agent Agent Agent Agent Agent Mgmnt
SOA ESB Baseline
M3 MEC MQ MQ App A
Env. Platform Adapter
App B
Log Log Log Log Log App C
Event Event Event Event Event
Event
Store Baseline Track & Trace

22. How deep can you drill? How high can you fly?
Baseline Information Business
Track & Trace Transactions
Applications & Services
Monitoring Services
Business
Tivoli Live
Enfo Zystems
Connectivity
Distributed
and
Monitoring Middleware Transformation
Operating System
Tivoli Live
Touchless Platform
Monitoring Computer & Network
Hardware

23. Enfo Zystems Managed Monitoring Services
• Provides a security-rich, enterprise- • No need to purchase hardware or
level monitoring solution using installation services
industry-leading Tivoli® software • Active monitoring and incident
• Replaces upfront capital and licensing management carried out by certified
expenses with affordable, monthly specialists for the monitored
subscription services environments.
• Relieves IT burden with simple, • Best practices applied for the
scalable, self-service capabilities and monitoring service in the field of
built-in IBM best practices enterprise application integration and
• Agent based monitoring, no VPN system management.
required, no traffic initiated into • Personalized views with consolidated
customer environment. and centralized visualization reduce
mean time to recovery.

24. Thank You!
• If you have any questions regarding Tivoli Live and how Enfo Zystems could
help you getting the most out of it with their Managed Monitoring Solutions
please feel free to contact:
Stephan Seliger
E-Mail: stephan.seliger@enfo.se
Phone: + 46 77 440 44 00