In order to be able to successfully in running IT As a Service, we need to have a complete solution that resolves around monitoring of health state of service, tracking and remediation of issues & pain points in the services and how we can automate these process to make to address this issue consistently. In this session, we will demonstrate how SCOM, Service Manager and Opalis work together to deliver an integrated monitoring and response solution across the System Center Suite.

1. Managing IT as a ServiceSIM307 Raymond Chou (MVP SCOM) Principal Consultant Infront Consulting Group Lai YoongSeng (MVP VM) Technical Consultant Redynamics Asia System Management

2. Session Objectives and Takeaways Objectives: You understand the capabilities required to Manage IT as a Service You hear us explain how System Center delivers you integrated Monitoring You have fun, learn something and see lot’s of Demo! Key Takeaways: Operations Manager is THE monitor for your whole IT infrastructure Service Manager is all about Standardization, Self-Service and Compliance Orchestrator is all about Integration, Orchestration and Automation Upcoming versions and how they contribute

3. IT as a Service

4. IT as a Service

5. Service Manager Integration Automation . Orchestration Introducing System Center

6. Working Wheels

7. Operations Manager 2007 R2 Improved deployment, performance, reliability, supportability Challenges Addressed IT services, applications and servers must run smoothly Increasing pressure for service levels that ensure optimal uptime and responsiveness Key Capabilities Proactively monitor availability, performance and configuration across heterogeneous platforms Perform deep application and service-level monitoring

8. Expanding the IT Pro’s Visibility of your ITaaS Operations Manager 2007 SP1

9. Expanding the IT Pro’s Visibility of your ITaaS Operations Manager 2007 R2

10. Expanding the IT Pro’s Visibility of your ITaaS Operations Manager 2012

11. 360 – Holistic View of your ITaaS Health 360 is a function of monitoring that gives customers visibility to the underlying application environment(s) or infrastructure Consistent UX (Console, Web, SharePoint) End User Experience (Synthetic Transactions) Improved CIO Application Monitoring (.NET, J2E) New Service Owner Infrastructure Monitoring (OS, SQL, IIS) Infrastructure Monitoring (Network) New Infra Owner Company Mascots

12. END TO END MONITORING

13. Distributed application designer

14. END TO END MONITORING

15. demo Monitoring Services through the IT Infrastructure System Center Operations Manager 2007 R2

16. Operations Manager 2006 2004 2005 2007 2009 2011 2010 2008 OpsMgr 2007 R2 – CU1, CU2, CU3, CU4 MOM 2005 RTM MOM 2005 SP1 OpsMgr 2007 RTM OpsMgr 2007 SP1 OpsMgr 2007 R2 OpsMgr 2012

17. Working Wheels

18. PaaS on Premise ITaaS – Reality is Complex! SaaS by an ISV IaaS on Premise IaaS by a Hoster How do you keep costs down? How do you keep service levels up? How do you keep everyone informed? PaaS by Microsoft

19. Achieving ITaaS Objectives MOF® ITaaS Objectives Automation Reduce Costs Increase Service Levels Faster Time to Delivery Provide More Data More Transparency Compliance Standardization ITIL® Self-service COBIT® Compliance Process Design Implementation

20. Service Manager Enables Automation Configuration Management DB IT Data Warehouse Knowledge Work Items Configuration Items Integration Centralized Data Storage Automation Interfaces

21. Service Manager Enables Standardization Business Process Defined in Templates CMDB Data Standardization Common Model Reconciliation of Data Service Catalog

22. Service Manager Enables Compliance Compliance is embedded in process, standards, self-service, and automation Compliance library maps legalese to actionable IT control activities Compliance is continuously and automatically evaluated in real time

24. Consistent view of Services & Infrastructure

26. Optimizing Service SupportIncident/Problem Management

27. Optimizing Service SupportIncident/Problem Management

28. Optimizing Service SupportIncident/Problem Management

29. Working Wheels

30. Datacenter Management Can Be ExpensiveDisconnected Set of Processes Dinner Now Tool 2 Tool 1 Monitoring Operator ApplicationConfigurationAdmin Web Order01 Order Tracker DN App. Tool 4 Tool 5 Dynamic Virt Management Storage Admin Network Admin Tool 3 Windows Server / Virt Admin

31. Integration, Orchestration and Automation Service Manager Automation Integration . HP Service Manager SoftwareMake your IT service desk enterprise strength Orchestration OpenView Operations

32. Authoring made easy Get Clone Requests Clone VMs Add Storage To Each Create Advertisement Protect VMs OpalisDatabus

33. Automating across Datacenter IT Silos VM Lifecycle Management Application Service Management Event Mgmt Monitor for request IncidentResponse Service Desk Close Request Update CMDB Initiate Change Change & Compliance Provisioning Asset/CMDB Create Deployment Configuration Associate Server to Service Clone VM Virtual Security Storage Connect Disk to VM Create Disk Server Create Server Network Join Network

34. Opalis target scenario examples Change Control Multiple Service Desks Capacity Management Release Management SLA adherence issues Rapid change environments Diverse system integrations Patch Remediation Manual tasks Batch Scripts Compliance requirements User request scenarios Provisioning Disaster Recovery Desktop scenarios Responding to incidents

35. Performing Service Remediation System Center Opalis demo

37. HP OpenView Operations (Windows)

38. HP Service Manager

39. HP Asset Manager

40. HP Network Node Manager

41. HP OpenView Operations (Unix - HPUX)

42. HP OpenView Operations (Unix - Solaris)

43. HP OpenView Service Desk

44. IBM Tivoli Netcool Omnibus

45. IBM Tivoli Enterprise Console

46. IBM Tivoli Storage Manager

47. UNIX

48. VeritasNetBackup

49. BladeLogic Operations Manager

50. BMC Atrium CMDB

51. BMC Remedy AR System

52. BMC Event Manager

53. BMC Patrol

54. CA Spectrum

55. CA Unicenter Service Desk

56. CA Autosys

57. CA eHealth

58. CA Unicenter NSM

59. EMC Smarts InCharge

60. VMware vSphere

62. What you will see in Orchestrator 2012 Dynamic Silverlight console Consistency across Versions Opalis 6.3 & Orchestrator PowerShell Protection of existing investments in Opalis6.3 Powerful Web Service Interface from anywhere to System Center Reporting No new interfaces, just leverage of existing structures Script based interaction with System Center Orchestrator

63. Working Wheels

64. OPALIS USE CASE IN PRIVATE CLOUDS

65. OPALIS USE CASE IN PRIVATE CLOUDS

66. OPALIS USE CASE IN PRIVATE CLOUDS

67. OPALIS USE CASE IN PRIVATE CLOUDS

68. OPALIS USE CASE IN PRIVATE CLOUDS

69. OPALIS USE CASE IN PRIVATE CLOUDS

70. OPALIS USE CASE IN PRIVATE CLOUDS

71. Future Investments announcements...

72. Managing ITaaS in VMM 2012 Service Templates Used to model a multi-tier application Source of truth for deployed service configuration Applications Built-in support for Web deploy, Server App-V, SQL DAC Custom command execution for other application packages Image-based OS separated from apps Composed during deployment Servicing Change the template and then apply that change to deployed instances Services Services Template Application Deployment Image Based Services

73. Services Dashboard Designer demo

74. Critical Points to Note Monitoring Tools assist in having necessary extra pairs of eyes and voices Processes and Management play a large part in IT as a Service Service Management tools help track changes, incidents, trends Automation helps to ensure service delivery is constant

75. Track Resources Required Slide Track PMs will supply the content for this slide, which will be inserted during the final scrub. System Center Operations Manager 2007 R2 Info http://www.microsoft.com/systemcenter/en/us/operations-manager.aspx System Center Service Manager 2010 Info http://www.microsoft.com/systemcenter/en/us/service-manager.aspx System Center Opalis Info http://www.microsoft.com/systemcenter/en/us/opalis.aspx Raymond Chou Blog - http://mymomexperience.blogspot.com/ Lai Blog – http://www.ms4u.info

76. Resources Learning Microsoft Certification & Training Resources Connect. Share. Discuss. http://newzealand.msteched.com www.microsoft.com/learning Resources for IT Professionals Resources for Developers http://microsoft.com/msdn http://microsoft.com/technet

77. Evaluate your sessions on CommNet and go in the draw to win instant prizes

78. © 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.