IBM  Smarter Business  2011 19 oktober i Stockholm
IBM  Tivoli Live   A new way of managing your IT services Olle Äng System Services Area Leader IBM Nordic [email_address]
 
The real IT costs influencing the results – the operations costs Energy and cooling costs  has grown 8-fold 5 10 15 20 25 ...
In today’s economic environment, clients are telling us they need heightened focus on three essential areas… <ul><li>Highe...
Tivoli Live - A SaaS product family Software as a Service (SaaS) is a software delivery model, in which software is delive...
Tivoli Live Monitoring Services An affordable suite of infrastructure health and performance management services based out...
IBM Tivoli Live – monitoring services <ul><li>Solution Description :  IBM Tivoli Live – monitoring services  provides a fl...
Tivoli Live Monitoring Services Value Simple and Fast <ul><li>Simple to Use -  IBM provides self-install scripts for data ...
Application Stack TCR ITM Warehouse Proxy ITM Summarization & Pruning Agent DB2 Tivoli Data Warehouse TEPS TEMS NodeWatch ...
Tivoli Live Monitoring - End to End Coverage of IT Environments  <ul><li>“ Touchless” Monitoring </li></ul><ul><li>Operati...
Tivoli Live Monitoring Services – building on Tivoli SW strengths   Utilizing already available capabilities in IBM’s Tivo...
Tivoli Live Monitoring Services – building on Tivoli SW strengths   Utilizing already available capabilities in IBM’s Tivo...
Tivoli Live monitoring services Landing Page
IBM Tivoli Enterprise Portal (TEP) <ul><li>The Tivoli Enterprise Portal (TEP) is the central location to view and act on c...
IBM Tivoli Live Monitoring Services – Offering Highlights IBM Tivoli Live Monitoring Services consists of three services; ...
Tivoli Live Service Manager Maximize your IT investments with integrated service delivery capabilities in a Software-as-a-...
<ul><li>Improves time to value  </li></ul><ul><ul><li>Pre-configured, modular instances allow  clients to get started inst...
Comprehensive ITIL Capabilities Self-Help, Catalog & Request Management Process Automation Workflows & Fulfillment Reports...
IBM Tivoli Live – service manager provides simple yet powerful service management processes that can be tailored to client...
<ul><li>Sold by User Role, allowing for increased flexibility and lets the client pay only for what they need </li></ul><u...
IBM Tivoli Live Family – Strategy and Roadmap <ul><li>Based on our existing Integrated Service Management software platfor...
TACK! Olle Äng Systems Service Area Leader IBM Nordic [email_address]
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Tivoli Live – Nyckelfärdig molntjänst för dina behov inom Service Desk and Monitoring - IBM Smarter Business 2011

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Presentation från IBM Smarter Business 2011. Spår: Driv effektiviteten i verksamheten.
Saknar du miljö för din ändringshantering, problemrapportering eller övervakning av din IT-miljö? Har du kanske redan vissa stödfunktioner men behöver en enhetlig lösning där du slipper hantera integrationen och uppgraderingar av miljön? Vill du bara betala för det du använder och utnyttja flexibiliteten som molnteknologin erbjuder? Med Tivoli Live som är en Software as a Service (SaaS) tjänst får du en molnbaserad lösning som låter dig växa i din egen takt utan att behöva göra stora investeringar. Låt oss visa hur du både kan ha kakan och äta den - men slippa att baka!
Talare: Olle Äng, Sales Manager, Integrated Technology Services, IBM Sverige.
Mer information på www.smarterbusiness.se

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  • The coming period of Institutional Adjustment This period will be impacted by many significant forces currently at play in the now economy. The economy is now truly global, with significant input from across the globe. The available resource pool that businesses can pull from has doubled - a shift that has the potential to have a significant impact on all businesses. Social and political tension is mounting over these trends. Businesses must acknowledge these tensions and work to address them going forward. Open standards and modularization provide significant opportunities for businesses of all shapes and sizes, but demand adherence to common standards across countries and industries. With a new global workforce and evolving modular business models, collaborative tools and organizational models will be more and more important to ensure work gets done in an effective and efficient manner. Given these trends the individual holds more power than ever. Each person can make choices on where they work, how they work, and what information they choose to access. Enabling, harnessing, and eventually profiting from this power will be key for businesses across the globe.
  • Tivoli can improve MTTR by quickly correlating, isolating and diagnosing root cause. It can assist in incident avoidance through dynamic thresholding and capacity forecasting, alerting and reporting: Improve the Mean Time To Recovery (MTTR) - Quickly scan for root cause; Determine recommended action Assist with Incident Avoidance - Alert on abnormal server behavior; Report , forecast and alert on a future resource requirements
  • All of the Tivoli application performance management capabilities are viewed and accessed through a single portal – the Tivoli Enterprise Portal (TEP). The TEP can be – Personalized Consolidated Centralized And different access rights can be granted to different individuals who have different responsibilities. And all of the underlying data is stored in one data warehouse.
  • Extending the service management capabilities of TivSAM, IBM Service Delivery Manager also integrates essential service management capabilities for a deployed service. Leveraging existing Tivoli service management capabilities, IBM Service Delivery Manager provides resource monitoring, cost management, energy management, and availability for production services in a cloud computing model. In IBM Service Delivery Manager, these capabilities are pre-integrated and deployed as a set of virtual images in your data center. Leveraging this virtual image model and pre-integration of capabilities, IBM Service Delivery Manager allows IT to rapidly create a cloud computing model. Performance monitoring to assure service quality; Energy management to track and optimize operational costs Usage &amp; accounting for tracking and chargeback
  • Tivoli Live – Nyckelfärdig molntjänst för dina behov inom Service Desk and Monitoring - IBM Smarter Business 2011

    1. 1. IBM Smarter Business 2011 19 oktober i Stockholm
    2. 2. IBM Tivoli Live A new way of managing your IT services Olle Äng System Services Area Leader IBM Nordic [email_address]
    3. 4. The real IT costs influencing the results – the operations costs Energy and cooling costs has grown 8-fold 5 10 15 20 25 30 35 40 45 50 50 100 150 200 250 300 Costs (billion USD) 0 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 0 1996 Source: IDC, ”Worldwide Server Power and Cooling Expense 2006-2010”, document no. 203598 Units installed (million units) Cost for the platform Operation, handling and administrative costs has grown 4-fold
    4. 5. In today’s economic environment, clients are telling us they need heightened focus on three essential areas… <ul><li>Higher service expectations - </li></ul><ul><ul><li>Improve efficiencies across the business. </li></ul></ul><ul><ul><li>Respond to new opportunities quickly. </li></ul></ul><ul><li>Rising cost pressures - </li></ul><ul><ul><li>Shorten ROI, remove complexities. </li></ul></ul><ul><li>New risks and threats - </li></ul><ul><ul><li>Increase collaboration, but in a protected way. </li></ul></ul><ul><ul><li>Support anywhere, anytime access. </li></ul></ul>… while acting with a sense of speed and urgency. Page
    5. 6. Tivoli Live - A SaaS product family Software as a Service (SaaS) is a software delivery model, in which software is delivered and managed remotely over the Internet. Perpetual License Model Software as a Service Integration Pre-packaged Customer makes buying decisions and is integrator of all components of the IT value stack Customer makes application buying decisions. Provider makes buying decisions on components of the IT value stack Application Services Middleware Operating System Servers, Storage Network Infrastructure Application Services Middleware Operating System Servers, Storage Network Infrastructure Page
    6. 7. Tivoli Live Monitoring Services An affordable suite of infrastructure health and performance management services based out-of-the-box IBM Tivoli Monitoring
    7. 8. IBM Tivoli Live – monitoring services <ul><li>Solution Description : IBM Tivoli Live – monitoring services provides a flexible, affordable suite of infrastructure health and performance management services based on out-of-the-box IBM Tivoli Monitoring (ITM) software and Global Technology Services server resource management. </li></ul><ul><ul><li>For customers who need infrastructure monitoring capabilities for their existing environment without deploying additional hardware and administrative staff . </li></ul></ul><ul><ul><li>Primary components of the service include internet-based connectivity to client infrastructure, server and application monitoring, performance and capacity reporting, selected alert self-enablement, and dynamic reporting . </li></ul></ul><ul><ul><li>Private hosted model with a dedicated virtual image for each client </li></ul></ul>Page
    8. 9. Tivoli Live Monitoring Services Value Simple and Fast <ul><li>Simple to Use - IBM provides self-install scripts for data collection agents, self-help guides and maintains infrastructure for delivery of Tivoli software </li></ul><ul><li>Near Instant Time to Value – No hardware and software to purchase; installation tasks limited to data collection </li></ul><ul><li>Self-Service – Focus on Operations management not tool administration </li></ul><ul><li>Cost Effective – Monthly rate covers both service delivery and software capabilities, including updates to latest Tivoli releases </li></ul><ul><li>World Class – Based on Generally Available IBM Tivoli monitoring software, in use today across thousands of clients </li></ul><ul><li>Upgradeable – Common software foundation makes it easier to switch to fully managed services or on-premise software deployment in the future </li></ul>Visibility Control Automation Availability Optimization
    9. 10. Application Stack TCR ITM Warehouse Proxy ITM Summarization & Pruning Agent DB2 Tivoli Data Warehouse TEPS TEMS NodeWatch Notify RedHat V5 Advanced Platform w/ Virtualization IBM Premise ITM ITM ITM Customer Customer Premise System x Platform Architecture View Agentless <ul><li>No VPN required </li></ul><ul><li>No traffic initiated into customer environment. </li></ul><ul><li>All traffic is initiated outbound from customer network </li></ul><ul><li>Target 2 week deployment </li></ul>Internet
    10. 11. Tivoli Live Monitoring - End to End Coverage of IT Environments <ul><li>“ Touchless” Monitoring </li></ul><ul><li>Operating System Monitoring (Windows, Linux, Unix) – no need to deploy an agent on every resource </li></ul><ul><li>HTTP (URL monitoring) </li></ul><ul><li>SNMP & Script (Ping) </li></ul><ul><li>Network device monitoring </li></ul><ul><li>Distributed Monitoring </li></ul><ul><li>Robust, agent-based monitoring of applications and infrastructure </li></ul><ul><li>OS (Windows, Linux, Unix, AIX HP-UX, Sun Solaris, IBM i) </li></ul><ul><li>Virtual Servers (VMWare, Citrix, MS Hyper-V) </li></ul><ul><li>Databases (DB2, Sybase, Oracle, Microsoft SQL) </li></ul><ul><li>Web Servers (Websphere / Java J2EE Application Servers) </li></ul><ul><li>Microsoft Windows Servers </li></ul><ul><li>Applications (SAP, IBM Domino Servers, IBM Lotus Notes, Microsoft Active Director, Microsoft Exchange, Microsoft IIS Server, Microsoft .NET, Sharepoint, Biztalk) </li></ul><ul><li>IBM Systems Director (HW monitoring) </li></ul><ul><li>Performance Services </li></ul><ul><li>Historical analysis and reports on usage – good for capacity planning and analysis </li></ul><ul><li>Can leverage data from Touchless and Distributed or use separate data collection </li></ul>Measure, Baseline and Analyze the Service and Transactions Page Virtual
    11. 12. Tivoli Live Monitoring Services – building on Tivoli SW strengths Utilizing already available capabilities in IBM’s Tivoli Monitoring (ITM) and ITCAM software products. Several of the above platforms already supported by TLMS - more will be supported later on.
    12. 13. Tivoli Live Monitoring Services – building on Tivoli SW strengths Utilizing already available capabilities in IBM’s Tivoli Monitoring (ITM) and ITCAM software products. Several of the above platforms already supported by TLMS - more will be supported later on. Virtual Servers and Clustering Virtual Servers and Clustering Linux Linux Unix Unix OS/400 OS/400 z/OS z/OS Windows Windows Operating Systems Operating Systems AIX AIX Database Database SQL SQL Oracle Oracle Sybase Sybase Informix Informix DB2 DB2 Exchange .Net Biztalk Commerce Content Manager Host Integration ISA Server Sharepoint Portal Exchange .Net Biztalk Commerce Content Manager Host Integration ISA Server Sharepoint Portal Application and Collaboration Application and Collaboration Domino Domino Tuxedo Tuxedo Siebel Siebel SAP SAP Web Environment Web Environment IIS IIS Business Integration Business Integration CICS CICS Web Services Web Services IMS IMS MQ MQ MQ Integrator MQ Integrator Infrastructure Infrastructure VMware VMware Citrix Citrix Clustering Clustering Universal Agent Universal Agent Agentless or Agent Adapter OPAL solutions (100+ packages) Microsoft Message Queue and more … . Blackberry Micromuse Oracle Oracle NetWeaver NetWeaver JBoss JBoss SunOne SunOne Apache Apache Virtual Servers and Clustering Virtual Servers and Clustering Linux Linux Unix Unix OS/400 OS/400 z/OS z/OS Windows Windows Operating Systems Operating Systems AIX AIX Database Database SQL SQL Oracle Oracle Sybase Sybase Informix Informix DB2 DB2 Exchange .Net Biztalk Commerce Content Manager Host Integration ISA Server Sharepoint Portal Exchange .Net Biztalk Commerce Content Manager Host Integration ISA Server Sharepoint Portal Application and Collaboration Application and Collaboration Domino Domino Tuxedo Tuxedo Siebel Siebel SAP SAP Web Environment Web Environment IIS IIS Business Integration Business Integration CICS CICS Web Services Web Services IMS IMS MQ MQ MQ Integrator MQ Integrator Infrastructure Infrastructure VMware VMware Citrix Citrix Clustering Clustering Universal Agent Universal Agent Agentless or Agent Adapter OPAL solutions (100+ packages) Microsoft Message Queue and more … . Blackberry Micromuse Oracle Oracle NetWeaver NetWeaver JBoss JBoss SunOne SunOne Apache Apache ITCAM and ITM Capabilities Application and Collaboration Domino Tuxedo Siebel SAP Infrastructure VMware Citrix Clustering Oracle NetWeaver JBoss SunOne Apache WebLogic WebSphere WebLogic WebLogic WebSphere WebSphere Application and Collaboration Domino Tuxedo Siebel SAP Infrastructure VMware Citrix Clustering Oracle NetWeaver JBoss SunOne Apache WebLogic WebSphere WebLogic WebLogic WebSphere WebSphere
    13. 14. Tivoli Live monitoring services Landing Page
    14. 15. IBM Tivoli Enterprise Portal (TEP) <ul><li>The Tivoli Enterprise Portal (TEP) is the central location to view and act on contextualized information provided by the system monitors </li></ul><ul><ul><li>Personalized views (workspaces) based on the user roles and scope </li></ul></ul><ul><ul><li>Consolidated view and contextual information can significantly reduce mean time to recovery by aiding in “root cause” analysis </li></ul></ul><ul><ul><li>Centralized visualization of real-time and historical data can help with “intermittent” problems </li></ul></ul><ul><ul><li>Visualization of physical and virtual resource utilization can highlight areas to contain costs </li></ul></ul><ul><ul><li>Anything visualized in the TEP is available in the Data Warehouse </li></ul></ul>Page
    15. 16. IBM Tivoli Live Monitoring Services – Offering Highlights IBM Tivoli Live Monitoring Services consists of three services; clients can consume these separately or concurrently <ul><li>Single monthly price, inclusive of service delivery and use of the software (list prices shown) </li></ul><ul><li>Minimum of 25 monitored services, maximum of 500 monitored services, separate maximum of 400 network devices once OS minimum is met </li></ul><ul><li>One-time on boarding fee </li></ul><ul><li>24x7 phone and email support </li></ul><ul><li>Terms of 90 days, 1, 2 and 3 years </li></ul><ul><li>Entitles client to the IBM Tivoli Live service </li></ul>Distributed Monitoring <ul><li>Agent-based monitoring of OS and Application Resources (ITM and ITCAM) for deep metrics </li></ul><ul><li>Self-install Agents </li></ul><ul><li>Event Notification </li></ul><ul><li>Internet Portal (Tivoli Enterprise Portal) </li></ul><ul><li>Best Practices </li></ul>Touch-less Monitoring <ul><li>Agent-less Monitoring of OS and network devices (ITM) for basic up/down status </li></ul><ul><li>Self-install data collector </li></ul><ul><li>Event Notification </li></ul><ul><li>Internet Portal (Tivoli Enterprise Portal) </li></ul><ul><li>Best Practices </li></ul>Performance Services <ul><li>Historical reporting and trending analysis for capacity planning (GTS Asset) </li></ul><ul><li>Self-install Agents </li></ul><ul><li>Internet Portal (will feed into Tivoli Enterprise Portal) </li></ul><ul><li>Best practices </li></ul>
    16. 17. Tivoli Live Service Manager Maximize your IT investments with integrated service delivery capabilities in a Software-as-a-Service (SaaS) model
    17. 18. <ul><li>Improves time to value </li></ul><ul><ul><li>Pre-configured, modular instances allow clients to get started instantly with an on-demand, subscription model </li></ul></ul><ul><li>Accelerates deployment </li></ul><ul><ul><li>Clients can start small and grow over time; no hardware to procure, no up-front software licenses, no installation services </li></ul></ul><ul><li>Reduces complexity </li></ul><ul><ul><li>Self service, standardization and simplified roles and workflows </li></ul></ul><ul><li>Leverages existing software </li></ul><ul><ul><li>Based on enterprise-class software that has been deployed on hundreds of customers and service provider environments </li></ul></ul>IBM Tivoli® Live – service manager Value IBM Cloud Software-as-a-service Employee end user IT Staff ITIL roles and workflows
    18. 19. Comprehensive ITIL Capabilities Self-Help, Catalog & Request Management Process Automation Workflows & Fulfillment Reports & Analytics Tivoli Live – service manager ITIL Gold Certified Client Self Help Release Management Asset Management Change Management Incident & Problem Management Service Request Service Catalog Knowledge Management Service Level Management
    19. 20. IBM Tivoli Live – service manager provides simple yet powerful service management processes that can be tailored to client needs You have control to: <ul><li>Automate service management processes through IT Infrastructure Library® v3-aligned process flows </li></ul><ul><li>Buy only the users you need, aligned to ITIL roles </li></ul><ul><li>Align IT with business through service level management and escalation management </li></ul><ul><li>Manage Hardware and software assets, Service Catalog, Change and Configuration, and Release Operations. </li></ul><ul><li>Leverage knowledge management capabilities for speedy resolution of tickets and self-help </li></ul><ul><li>Monitor operational efficiency through key performance indicators, reporting, dash boards and start center </li></ul><ul><li>Flexibly configure the application to meet your processes </li></ul>IBM Internet Administrator/Manager “ Combo” User Tivoli Live –service manager Client <ul><li>Employee end user </li></ul><ul><li>Submits Service Requests </li></ul><ul><li>No Charge </li></ul><ul><li>Role-based IT Staff: </li></ul><ul><li>Service Desk User/Agent </li></ul><ul><li>Service Catalog User </li></ul><ul><li>Change & Release Manager </li></ul><ul><li>Asset Manager </li></ul>
    20. 21. <ul><li>Sold by User Role, allowing for increased flexibility and lets the client pay only for what they need </li></ul><ul><li>Includes robust CMDB and Asset Management capabilities in addition to problem and incident management </li></ul><ul><li>Based on Tivoli’s Process Automation Engine – all processes are integrated and share common data model </li></ul><ul><li>Simplified GUIs and interfaces to facilitate quick startup </li></ul><ul><li>Terms of Offering: </li></ul><ul><ul><li>Role-based, subscription pricing </li></ul></ul><ul><ul><ul><li>Service Desk Agent </li></ul></ul></ul><ul><ul><ul><li>Service Catalog User </li></ul></ul></ul><ul><ul><ul><li>Change & Release Manager </li></ul></ul></ul><ul><ul><ul><li>Asset Manager </li></ul></ul></ul><ul><ul><li>Minimum term (1 year) and volume (25 users) to qualify for offer </li></ul></ul><ul><ul><li>Standard service supports up to 400 users </li></ul></ul><ul><ul><li>Phone and e-mail support (24 hour response) </li></ul></ul><ul><ul><li>Service includes operating tasks such as backup/restore, monitoring, upgrades etc </li></ul></ul>IBM Tivoli® Live – service manager Offering Highlights Tivoli Live – service manager Tivoli Service Request Manager 7.2 (Service Desk and Service Catalog ) Tivoli Change & Configuration Management Database 7.2 Tivoli Release Process Manager 7.2 Tivoli Asset Management for IT 7.2 -Integrated, single Virtual Machine image, with key enablement for different functionality -Simplified GUIs, Roles and Workflows for Ease of Use -Specific user guides and welcome kit for customer self-service -Simple data integration tooling for loading user and asset data
    21. 22. IBM Tivoli Live Family – Strategy and Roadmap <ul><li>Based on our existing Integrated Service Management software platform </li></ul><ul><ul><li>Leverages enhancements made on hundreds of customer deployments </li></ul></ul><ul><ul><li>Easy migration to on-premise (as an option) </li></ul></ul><ul><ul><li>Allows clients to start small with fast ROI, then grow as needed </li></ul></ul>Business Mgmt Services (TBSM) Distributed Server Monitoring (ITM & ITCAM for Apps) Touchless Monitoring (ITM & Remote Monitor) Discovery Services (TADDM) Tvivoli Live Monitoring Services Visibility, Control & Automation for Server & Application Availability Service Desk & Catalog (Tivoli SRM) Change & Configuration (Tivoli CCMDB) Release Management (Tivoli RPM) Asset Management (Tivoli AMIT) Tvivoli Live Service Manager Core Service Management Processes for Incident, Problem, Change & Asset End User Monitoring (ITCAM for Transactions) Event Management (Omnibus) Future Capabilities
    22. 23. TACK! Olle Äng Systems Service Area Leader IBM Nordic [email_address]

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