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Performance & Capacity Management




SP Monitor
Global Event Management &
Service Availability Monitoring
                                    Overview
                                    SP Monitor is a solution specifically designed for incident management and IT service avail-
                                    ability monitoring. It provides real-time management of IT infrastructure events while cor-
Who
                                    relating them to business processes. By means of powerful aggregation mechanisms, SP
Helpdesk teams                      Monitor facilitates immediate determination of the impact of an event on the availability of
Application owners                  applications, business processes or on the service provided to a particular geographic area.
                                    SP Monitor receives and stores event data, makes correlations and groups them within cus-
Service Level Managers              tomizable views which can be accessed via an ordinary web browser.
System Support Managers
                                    + Real-time management of application availability
                                    + Instant evaluation of incidents impact on availability
                                    + Monitoring of service levels
                                    + Event-based service views
                                    + Push-Pull data interface
Why
Faster incident processing

Reduced risk of system
unavailability

Effective communication
between IT teams & management

ITIL compliant (escalation &
traceability)




Specifications
Remote web interface
Permission-based user access
Centralized database                          SP Monitor provides an immediate view of events occurring within any part of
                                                            the infrastructure through a smart web interface.
Simple integration with a CMDB
                                    Key Features
Push-Pull data export
Powerful and light-footprint data   Functionalities                                        Monitoring Mechanisms
collection architecture             Real-time event flagging & monitoring of               Built-in and custom device monitoring (IP, POP,
                                    service availability                                   SMTP)

                                    Data correlation & aggregation into intel-             SNMP trap receiver
                                    ligent availability indicators
                                                                                           SP Analyst agent event receiver (OS, virtualized
                                    User-defined, automated reactions                      systems, databases & applications)

                                    Top-down view of service availability, from an         Sysload Log Monitor receiver
                                    enterprise level view down to a server-level
                                    view                                                   Custom event receiver (API)

                                    Incident and event reporting over time                 Agent-based or agentless
Performance & Capacity Management




          SP Monitor
          Global Event Management &
          Service Availability Monitoring
                                                   Monitor Availability and Maximize Server Uptime
                                                   n   Real-time infrastructure event monitoring
                                                       SP Monitor features its own monitoring modules which facilitate remote servers, SNMP device or web
                                                       site testing. It also receives events from any Sysload module installed within the infrastructure and inte-
                                                       grates third-party event sources, including SNMP traps.
                                                   n   Event classification for impact assessment purposes
                                                       SP Monitor’s event correlation engine generates readable indicators in real-time that help assess event
                                                       impact (application availability, services, user groups, geographic location). These events can be filtered
                                                       by source, type, business unit, severity, etc.
                                                   n   Service monitoring automation
                                                       SP Monitor includes both set monitoring scripts to track standard service level availability (IP address
                                                       ping, HTTP, URL scan, POP server test, etc.) and fully customizable scripts which allow users to enhance
                                                       their default monitoring.
                                                   n   Service level management
                                                       SP Monitor facilitates easy service level management by line of business as it correlates lower level
                                                       assessments to produce a meaningful indicators corresponding to a particular user’s defined objectives,
                                                       facilitating proactive service level management without an overload of data.
                                                   n   Push-Pull data interface
                                                       SP Monitor facilitates easy information sharing, compliant with ITIL practices.
                                                        + Pull: API & web-services enable access to event lists and generate SLA graphs
                                                        + Push: Customizable notification (e-mail, SNMP traps, scripts…).




EMEA Headquarters

Tour Franklin
92042 Paris La Défense Cedex
France

+33 [0]1 47 73 12 12
                                                               Availability modeling of an application                       SP Monitor logs all tasks executed by its on-board
info@orsyp.com                                                distributed across a cluster of 12 servers.                     monitoring modules: IP address ping, HTTP URL
                                                                                                                                         scan, POP server test, etc.

Americas Headquarters                                  Compatibility
300 TradeCenter 128                                    + Operating Systems: Windows, Unix (AIX, HP-UX,                           + Virtualized environments: VMware, AIX LPAR,
Woburn, MA 01801                                         Solaris, etc.), Linux, Citrix, NetWare, OS/400                            OS/400 LPAR, Solaris 10
USA                                                                                                                              + Databases: Oracle, SQL Server

+1 [781] 569 5730

info_usa@orsyp.com                                            About ORSYP
APAC Headquarters
                                                              ORSYP is an independent IT Operations Management solutions provider helping customers
Honest Motors Bldg, 1702                                      assure that IT services are delivered on-time. Headquartered in Paris, France, Boston, USA, Hong
9-11 Leighton Rd, Causeway Bay                                Kong, China, ORSYP has more than 20 years of growth and over 1400 blue chip customers.
Hong Kong, China                                              ORSYP software, including Enterprise Job Scheduling, IT Automation, Performance and Capacity
                                                              Management and also ITSM consulting services, are trusted and proven in some of the world’s
+852 2575 5966                                                most demanding physical and virtual environments.

info_asia@orsyp.com
© Copyright 2009. All rights reserved. 10/09. ORSYP and its logo are trademarks of ORSYP S.A.S. All other trademarks in this document are the property of their respective owners.
Specifications are subject to change without notice.

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Brochure Sp Monitor

  • 1. Performance & Capacity Management SP Monitor Global Event Management & Service Availability Monitoring Overview SP Monitor is a solution specifically designed for incident management and IT service avail- ability monitoring. It provides real-time management of IT infrastructure events while cor- Who relating them to business processes. By means of powerful aggregation mechanisms, SP Helpdesk teams Monitor facilitates immediate determination of the impact of an event on the availability of Application owners applications, business processes or on the service provided to a particular geographic area. SP Monitor receives and stores event data, makes correlations and groups them within cus- Service Level Managers tomizable views which can be accessed via an ordinary web browser. System Support Managers + Real-time management of application availability + Instant evaluation of incidents impact on availability + Monitoring of service levels + Event-based service views + Push-Pull data interface Why Faster incident processing Reduced risk of system unavailability Effective communication between IT teams & management ITIL compliant (escalation & traceability) Specifications Remote web interface Permission-based user access Centralized database SP Monitor provides an immediate view of events occurring within any part of the infrastructure through a smart web interface. Simple integration with a CMDB Key Features Push-Pull data export Powerful and light-footprint data Functionalities Monitoring Mechanisms collection architecture Real-time event flagging & monitoring of Built-in and custom device monitoring (IP, POP, service availability SMTP) Data correlation & aggregation into intel- SNMP trap receiver ligent availability indicators SP Analyst agent event receiver (OS, virtualized User-defined, automated reactions systems, databases & applications) Top-down view of service availability, from an Sysload Log Monitor receiver enterprise level view down to a server-level view Custom event receiver (API) Incident and event reporting over time Agent-based or agentless
  • 2. Performance & Capacity Management SP Monitor Global Event Management & Service Availability Monitoring Monitor Availability and Maximize Server Uptime n Real-time infrastructure event monitoring SP Monitor features its own monitoring modules which facilitate remote servers, SNMP device or web site testing. It also receives events from any Sysload module installed within the infrastructure and inte- grates third-party event sources, including SNMP traps. n Event classification for impact assessment purposes SP Monitor’s event correlation engine generates readable indicators in real-time that help assess event impact (application availability, services, user groups, geographic location). These events can be filtered by source, type, business unit, severity, etc. n Service monitoring automation SP Monitor includes both set monitoring scripts to track standard service level availability (IP address ping, HTTP, URL scan, POP server test, etc.) and fully customizable scripts which allow users to enhance their default monitoring. n Service level management SP Monitor facilitates easy service level management by line of business as it correlates lower level assessments to produce a meaningful indicators corresponding to a particular user’s defined objectives, facilitating proactive service level management without an overload of data. n Push-Pull data interface SP Monitor facilitates easy information sharing, compliant with ITIL practices. + Pull: API & web-services enable access to event lists and generate SLA graphs + Push: Customizable notification (e-mail, SNMP traps, scripts…). EMEA Headquarters Tour Franklin 92042 Paris La Défense Cedex France +33 [0]1 47 73 12 12 Availability modeling of an application SP Monitor logs all tasks executed by its on-board info@orsyp.com distributed across a cluster of 12 servers. monitoring modules: IP address ping, HTTP URL scan, POP server test, etc. Americas Headquarters Compatibility 300 TradeCenter 128 + Operating Systems: Windows, Unix (AIX, HP-UX, + Virtualized environments: VMware, AIX LPAR, Woburn, MA 01801 Solaris, etc.), Linux, Citrix, NetWare, OS/400 OS/400 LPAR, Solaris 10 USA + Databases: Oracle, SQL Server +1 [781] 569 5730 info_usa@orsyp.com About ORSYP APAC Headquarters ORSYP is an independent IT Operations Management solutions provider helping customers Honest Motors Bldg, 1702 assure that IT services are delivered on-time. Headquartered in Paris, France, Boston, USA, Hong 9-11 Leighton Rd, Causeway Bay Kong, China, ORSYP has more than 20 years of growth and over 1400 blue chip customers. Hong Kong, China ORSYP software, including Enterprise Job Scheduling, IT Automation, Performance and Capacity Management and also ITSM consulting services, are trusted and proven in some of the world’s +852 2575 5966 most demanding physical and virtual environments. info_asia@orsyp.com © Copyright 2009. All rights reserved. 10/09. ORSYP and its logo are trademarks of ORSYP S.A.S. All other trademarks in this document are the property of their respective owners. Specifications are subject to change without notice.