2. About ManageEngine
• Formerly called AdventNet Inc.
• Founded in 1996, privately held
• Profitable since inception with ALL growth financed
through customer acquisition (no external funding)
• More than 50,000 customers around the world
• 1500 employees, largely engineering & R&D
• Development and Support Centre in Chennai
• HQ in Pleasanton, CA with offices in NJ, TX, India, UK,
China, Japan & Taiwan.
• Extended presence via hundreds System Integrators,
Channel Partners, Distributors, Resellers worldwide
3. ManageEngine Philosophy
There is a better way to do IT Broad portfolio of IT
Management Management Products
Has Main Features
Easy to Implement
Bring Efficiency to IT Teams
Can Scale for the Future
Affordable Priced
4. Why we believe we can be successful
Broad portfolio of IT 15 Years of building Network
Management Products Management products
Has Main Features Built large NMS systems for
Tier-1 & Tier-2 carriers
Easy to Implement
R&D Culture: Bring Innovative
Can Scale for the Future Technology to products
Affordable Priced Culture of Openness,
Flexibility & Customer Focus
Execute efficiently, pass
benefit to customer
5. ManageEngine Portfolio
Servers & Windows Event Log &
Network Desktop ServiceDesk Security
Applications Infrastructure Compliance
Network Server Desktop Active Windows Vulnerability
Helpdesk
Monitoring Monitoring Management Directory Event Logs Analysis
Application
Netflow Asset ITIL Service Syslog Patch
Perf SQL Server
Analysis Management Desk Management Management
Monitoring
Software
Network End User Remote Exchange Firewall Log Password
License
Config Mgmt Experience Control Server Analyzer Management
Tracking
Used by 50,000 customers: 3 out of every 5 Fortune 500 companies
6. ManageEngine Portfolio
Security
Network Application
End-user Management Integrated
Performance Performance ITIL Helpdesk Solutions
Management & IT
Management Management
Compliance
Network
Desktop Mgmt, Network Security
Monitoring,
Server Monitoring User Lifecycle Audit & Log Mgmt, Service Desk, Asset
WAN Traffic, VOIP,
Application Mgmt Mgmt, Active Patch Mgmt, Mgmt, CMDB
IT360
WiFi, Network
Directory Mgmt Password Mgmt
Configuration
7. Introducing ManageEngine IT360
360˚ view across IT to proactively monitor
performance before users report it
Network Performance Server & Application Performance
ITIL ServiceDesk, BSM,
SLA, Event Management
Database Performance End User Experience Management
9. Single Dashboard consolidated view
• One tool for multiple needs – Break the Silos
– Greater collaboration, visibility & accountability
• Integration between IT Operations and IT
Service Management
– Faster time to resolution & reduced downtime
10. Benefits of Integrated Service Desk
Automatic
Incident
logging
Automatic
Assignment &
Notification
Right Person
works on the
Problem
11. Ease of Implementation & Use
• Ease of Implementation
– Time to Implement
– Skills required
• Ease of Training Teams
• Ease of Using product
• Maintaining & upgrading system
– Service Disruption?
– Data, Config information loss?
12. IT360: Designed for Integration
• Designed from ground-up to work together
– All integration available out-of-the-box
– All modules developed by ManageEngine
13. IT360 as ‘Smart Operations Bridge’
Operations Bridge
“Physical location where IT Services and IT Infrastructure are monitored and managed."
• Using IT360 as the Operations Bridge
– All actionable IT events and Incidents are
logged in IT360 Service Desk
– Visibility for Service Desk & NOC Teams for
faster resolution
– increased IT operations efficiencies
– reduced IT downtime
– improvement in IT service quality
14. IT360: Key Features
Unified IT Management Portal
Unified views of IT Operations (Network, Servers, Apps, Database)
Integration between IT Operations and IT Service Management
Business Service Views
Proactive Monitoring & Reporting
Real-time alerting and Flexible Reporting
Proactive SLA actions for service level monitoring
Multi-protocol, Multi-vendor support
Secure
Authorization: Role based access control, Privilege based views
Authentication: Strong Encryption & secure key management
Scalability & Robustness
Distributed Probe-Server Architecture for higher scalability
High availability & Redundancy for robustness & reliability
Ease of Use and Faster Learning curve
15. ManageEngine IT360 – Key Components
• Integrated WAN • Availability /
Traffic Analysis Performance/
• Performance Capacity
Management
Systems
Management
Network
Monitoring (DB, Servers,
Applications,
Middleware)
ITIL End User
ServiceDesk & Experience
CMDB Management
• Automated • SLA Management
Incident • Web / J2EE
Transactions, SOA
• Event Mgmt
19. ManageEngine IT360: Application Performance Management
• J2EE
• Linux
• .NET etc
• AIX
• Weblogic
• AS400
• WebSphere
• Windows
• JBoss
• Solaris etc.
• OracleAS
App.
Servers
Servers
Databases
ERP
• Oracle • SAP
• MS SQL • Oracle EBS
• DB2
• Sybase
• MySQL
20. End User Experience Management
End User Apps (LDAP, Mail,
HTTP(s) Synthetic Transactions
Exchange etc)
End User
Experience
Management
J2EE Transactions SOA Web Services
21. ManageEngine IT360 ITIL Service Desk
• Business Rules • Incident
• Self Service Portal • Change
• User Survey • Problem
• Reports
Ticketing ITIL
IT Asset Knowledge
Mgmt Base
• CMDB • Manage Solutions
• Contract • Easy to Use
• Purchase • Improve
Workflows
24. Business Service Performance
Model dependent IT Assets
into Business Service Groups
Monitor Health / Availability
per Business Group, instead
of individual components
32. The Big 4 approach
Expensive Complex Army of
Software integrations Consultants
Your continuously
growing Bill !
33. ManageEngine: Now, You have an Alternative!
Value for Money
• ONE VIEW of IT, designed from ground up
• Rich Functionality
• Easy to implement & Use (No Experts Required)
• Great Support
• Scalable, Flexible for future needs
High Cost Solution
• Professional Services, Consulting
• Hire specialists to make it work
• Acquired products with Clunky integration
Empower YOUR TEAM: Make the Right Choice
Editor's Notes
Recently one of our Product Managers visited a large telecom customer in Brazil. He was pretty impressed with the way they were using Service Desk. They were doing two things differently In addition to Incidents, the monitoring tools were actually logging Critical and Warning events to the Service Desk application.They actually had people from different teams (network, Servers and Application mgmt sit as shown in the picture)The first set of people were working on preventive tasks (warning events) the next smaller set were proactively looking at critical events and resolving them The final incident management team was really small.This reminded me of a new concept in ITIL v3 that is known as an Operations Bridge. But if you think about it – in addition to the physcial location the use of a centralized tool to capture all important events from different tools is critical in ensuring that you have event management under control.
Managing IT Operations by Giving IT a Business Application Perspective.