ManageEngine, founded in 1996, is a profitable IT management company with over 50,000 global customers and a focus on leveraging a broad portfolio of affordable, easily implemented products. The new IT360 platform provides a comprehensive view of IT performance management, integrating operations with service management to enhance efficiency and reduce downtime. Key features include proactive monitoring, scalability, and user-friendly design, making it a strong alternative to more expensive solutions.

1. ManageEngine IT360
April 2011

2. About ManageEngine
• Formerly called AdventNet Inc.
• Founded in 1996, privately held
• Profitable since inception with ALL growth financed
through customer acquisition (no external funding)
• More than 50,000 customers around the world
• 1500 employees, largely engineering & R&D
• Development and Support Centre in Chennai
• HQ in Pleasanton, CA with offices in NJ, TX, India, UK,
China, Japan & Taiwan.
• Extended presence via hundreds System Integrators,
Channel Partners, Distributors, Resellers worldwide

3. ManageEngine Philosophy
There is a better way to do IT Broad portfolio of IT
Management Management Products
Has Main Features
Easy to Implement
Bring Efficiency to IT Teams
Can Scale for the Future
Affordable Priced

4. Why we believe we can be successful
Broad portfolio of IT 15 Years of building Network
Management Products Management products
Has Main Features Built large NMS systems for
Tier-1 & Tier-2 carriers
Easy to Implement
R&D Culture: Bring Innovative
Can Scale for the Future Technology to products
Affordable Priced Culture of Openness,
Flexibility & Customer Focus
Execute efficiently, pass
benefit to customer

5. ManageEngine Portfolio
Servers & Windows Event Log &
Network Desktop ServiceDesk Security
Applications Infrastructure Compliance
Network Server Desktop Active Windows Vulnerability
Helpdesk
Monitoring Monitoring Management Directory Event Logs Analysis
Application
Netflow Asset ITIL Service Syslog Patch
Perf SQL Server
Analysis Management Desk Management Management
Monitoring
Software
Network End User Remote Exchange Firewall Log Password
License
Config Mgmt Experience Control Server Analyzer Management
Tracking
Used by 50,000 customers: 3 out of every 5 Fortune 500 companies

6. ManageEngine Portfolio
Security
Network Application
End-user Management Integrated
Performance Performance ITIL Helpdesk Solutions
Management & IT
Management Management
Compliance
Network
Desktop Mgmt, Network Security
Monitoring,
Server Monitoring User Lifecycle Audit & Log Mgmt, Service Desk, Asset
WAN Traffic, VOIP,
Application Mgmt Mgmt, Active Patch Mgmt, Mgmt, CMDB
IT360
WiFi, Network
Directory Mgmt Password Mgmt
Configuration

7. Introducing ManageEngine IT360
360˚ view across IT to proactively monitor
performance before users report it
Network Performance Server & Application Performance
ITIL ServiceDesk, BSM,
SLA, Event Management
Database Performance End User Experience Management

8. IT360 Design

9. Single Dashboard consolidated view
• One tool for multiple needs – Break the Silos
– Greater collaboration, visibility & accountability
• Integration between IT Operations and IT
Service Management
– Faster time to resolution & reduced downtime

10. Benefits of Integrated Service Desk
Automatic
Incident
logging
Automatic
Assignment &
Notification
Right Person
works on the
Problem

11. Ease of Implementation & Use
• Ease of Implementation
– Time to Implement
– Skills required
• Ease of Training Teams
• Ease of Using product
• Maintaining & upgrading system
– Service Disruption?
– Data, Config information loss?

12. IT360: Designed for Integration
• Designed from ground-up to work together
– All integration available out-of-the-box
– All modules developed by ManageEngine

13. IT360 as ‘Smart Operations Bridge’
Operations Bridge
“Physical location where IT Services and IT Infrastructure are monitored and managed."
• Using IT360 as the Operations Bridge
– All actionable IT events and Incidents are
logged in IT360 Service Desk
– Visibility for Service Desk & NOC Teams for
faster resolution
– increased IT operations efficiencies
– reduced IT downtime
– improvement in IT service quality

14. IT360: Key Features
 Unified IT Management Portal
 Unified views of IT Operations (Network, Servers, Apps, Database)
 Integration between IT Operations and IT Service Management
 Business Service Views
 Proactive Monitoring & Reporting
 Real-time alerting and Flexible Reporting
 Proactive SLA actions for service level monitoring
 Multi-protocol, Multi-vendor support
 Secure
 Authorization: Role based access control, Privilege based views
 Authentication: Strong Encryption & secure key management
 Scalability & Robustness
 Distributed Probe-Server Architecture for higher scalability
 High availability & Redundancy for robustness & reliability
 Ease of Use and Faster Learning curve

15. ManageEngine IT360 – Key Components
• Integrated WAN • Availability /
Traffic Analysis Performance/
• Performance Capacity
Management
Systems
Management
Network
Monitoring (DB, Servers,
Applications,
Middleware)
ITIL End User
ServiceDesk & Experience
CMDB Management
• Automated • SLA Management
Incident • Web / J2EE
Transactions, SOA
• Event Mgmt

16. Monitored Resources
• Network Devices
– Router, Switch, Firewall, VPN devices, load balancers, UPS,
Printer, Storage, Domain Controllers, Wireless AP,
• Database Monitoring
– Oracle, Sybase, SQL Server, MySQL, DB2, Database Query
• Servers Operating Systems
– VMware ESX, Windows, Solaris, AIX, AS400/iSeries, HP-
Unix/Tru64 Unix, Mac, Linux, FreeBSD
• Application Servers
– MS .NET, Oracle Application Server, JBoss, Tomcat, WebLogic,
WebSphere, SilverStream, GlassFish
• Middleware / Portal
– WebSphere MQ, MS Office SharePoint, WebLogic Integration

17. Network Performance Management
Fault Mgmt –
ICMP, SNMP
Traps
Performance
Mgmt - SNMP
Traffic Analysis –
Netflow
RTT
Troubleshooting
– Cisco IPSLA
VOIP
Troubleshooting

18. Application Performance Management
Operating
Systems
Web-
Servers
App-
Servers
Databases
ERP – SAP
etc.
Email
Servers

19. ManageEngine IT360: Application Performance Management
• J2EE
• Linux
• .NET etc
• AIX
• Weblogic
• AS400
• WebSphere
• Windows
• JBoss
• Solaris etc.
• OracleAS
App.
Servers
Servers
Databases
ERP
• Oracle • SAP
• MS SQL • Oracle EBS
• DB2
• Sybase
• MySQL

20. End User Experience Management
End User Apps (LDAP, Mail,
HTTP(s) Synthetic Transactions
Exchange etc)
End User
Experience
Management
J2EE Transactions SOA Web Services

21. ManageEngine IT360 ITIL Service Desk
• Business Rules • Incident
• Self Service Portal • Change
• User Survey • Problem
• Reports
Ticketing ITIL
IT Asset Knowledge
Mgmt Base
• CMDB • Manage Solutions
• Contract • Easy to Use
• Purchase • Improve
Workflows

22. Deployment Architecture

23. Screen shots of IT360

24. Business Service Performance
Model dependent IT Assets
into Business Service Groups
Monitor Health / Availability
per Business Group, instead
of individual components

25. Centralized Dashboard for Business Services

26. Get Visibility into Business Metrics – Not just IT metrics

27. ITIL Ready Service Desk
Making people, processes and technology work smarter, together

28. Network Performance Dashboard

29. Network Device Performance Monitoring

30. Application Performance Dashboard

31. SAP Performance Monitoring
E.g. : SAP Application Performance & Availability Monitoring

32. The Big 4 approach
Expensive Complex Army of
Software integrations Consultants
Your continuously
growing Bill !

33. ManageEngine: Now, You have an Alternative!
Value for Money
• ONE VIEW of IT, designed from ground up
• Rich Functionality
• Easy to implement & Use (No Experts Required)
• Great Support
• Scalable, Flexible for future needs
High Cost Solution
• Professional Services, Consulting
• Hire specialists to make it work
• Acquired products with Clunky integration
Empower YOUR TEAM: Make the Right Choice