emotional intelligence & job satisfaction of employees in kotak mahindra

2. Seminar On Summer TrainingProject Topic: Significance of Emotional Intelligence and its impact on Job Satisfaction. Presented By: AmitSoni RR1709”B”34 REgNo.3020070044

3. “Emotional Intelligence Sets Apart Good Leaders”

4. BASIC EMOTIONS

6. EI as conceptually related mental abilities that can be divided into four branches:

7. Perception of emotion.

8. Emotional facilitation of thought.

9. Understanding emotions.

11. Cont… EI encompasses on the following five characteristics and abilities: Self-Awareness Mood Management Self Motivation Empathy Managing Relationships

12. Job Satisfaction Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of one’s job, an affective reaction to one’s job, and an attitude towards one’s job. The happier people are within their job, the more satisfied they are said to be. Job satisfaction is a very important attribute which is frequently measured by organizations.

15. Use of EI in HR Applications Human resources (HR) departments use more emotional competencies based applications. There are basically two ways to increase emotional intelligence in an organization: Hire people who are emotionally intelligent. Develop emotional intelligence of the current employees.

16. WORLD’S BEST COMPANY SAY’S :

17. What is Life Insurance? Life insurance is a contract that pledges payment of an amount to the person assured (or his nominee) on the happening of the event insured against.

18. Major players in Life Insurance

19. ABOUT THE COMPANY Kotak Mahindra Old Mutual Life Insurance is a joint venture between Kotak Mahindra Bank Ltd and Old Mutual plc. Kotak Mahindra is in business since 1985, Insurance part of their business came into existence in the year 2001.

20. My Duties….. Regular Interactions with the employees to know about the working environment. Getting the questionnaires filled up Observing the mood of the employees its effects on their work. Asking their suggestions for their and organization's improvement.

21. OBJECTIVE OF THE STUDY To study the relation between Job Satisfaction and Emotional Intelligence. To find out the satisfaction level of the employees at S.B Advisory Services Pvt Ltd. Ludhiana. To suggest measures to improve the satisfaction level of employees.

23. Type of Study : Descriptive

24. Sampling Method : Random Sampling

26. LIMITATIONS Many of the respondents have not given proper response. The information that is provided by the individual may be biased. Time constraint is the major constraint of the study. Respondents were reluctant to disclose complete and correct information.

27. DATA ANALYSIS AND INTERPRETATIONS

28. Salary and amount of bonuses

29. Connection between pay and performance

30. Workload

31. Opportunity for advancement

32. I use both positive and negative emotions as a source of wisdom about how to navigate my life.

33. I am calm under pressure.

34. I cannot stop thinking about my problems.

35. I need someone's push in order to get going.

36. Conclusion Employees are satisfied to greater extent with the Salary that they get for the job they do. Employees are dissatisfied to greater extent with the company like no participative management, less flexibility of working hours, less carrier advancement opportunities.

37. Cont… Most of the employees are unhappy with their job and job profile. Employees perceived and portrayed incentives plan to be a strong reason or motivator to be satisfied in the organization.

38. Recommendations Some rewards must be given according to the performance and also provide recognition to the employees who are performing well. There should be proper training given to the employees on enhancing and developing the emotional quotient. Flexible working hours should be provided. Employee’s suggestions should be taken from time to time.