Emotional intelligence involves the ability to recognize and manage one's own emotions and the emotions of others. It allows people to work well with others, resolve conflicts positively, and be successful. There are five key skills of emotional intelligence: managing stress, self-awareness of emotions, nonverbal communication skills, using humor and play, and resolving conflicts constructively. Developing these skills can help people improve their relationships and performance.
Emotional Intelligence involves our ability to recognize, understand, and utilize our emotions in a constructive manner. How much impact does this have in the workplace: a lot! Research shows it is the strongest predictor of performance and the foundation for critical leadership skills. This full-day program provides participants with a framework of the personal and social dimensions of emotional intelligence, and provides concrete strategies for applying these skills in the workplace.
Although the study of emotional intelligence is no longer a new topic, many people are still unaware of what EI is. This presentation provides clarification on the subject of emotional intelligence and includes several easy to understand definitions.
An increasing amount of studies have demonstrated that emotional intelligence is essential for workplace success. Understand its relationship within the workplace and get tips on how to implement emotionally intelligent practices in your company with this PowerPoint. Emotional Intelligence PowerPoint Presentation Content slides include topics such as: 6 points on the importance of Emotional Intelligence in the workplace, 6 points on the difference between Emotional Intelligence and IQ, 5 Major categories of EI, 9 tips to improve your emotional intelligence, 13 points on the relationship between EI, Leadership, & Retention, 12 points on EI and Hiring Decisions, 5 slides on the Sales Implications of EI, 5 points on EI and Negotiation, 8 points on EI and Organizational change, 7 points on EI and Decision making, 7 points on EI and mentorships, 11 points on group emotional intelligence, 4 points on the future of EI, 5 slides for final action steps, and much more. Royalty Free - Use Them Over and Over Again. Once purchased, download instructions will be sent to you via email. (PC and MAC Compatible).
Emotional Intelligence in the Workplace by Gina WilloughbyThe HR SOURCE
This session will introduce the four elements of the Emotional Intelligence (or Emotional Quotient EQ) (self-awareness, self-management, social awareness, and relationship management) & why it is critical in order to be successful in the workplace today.
Learning Outcomes
1. Define the four elements of emotional intelligence
2. The importance of using emotional intelligence in the workplace
3. Unlike IQ, understanding how emotional intelligence can be developed in order to enhance interpersonal and career success using specific strategies
4. Explore strategies to improve their emotional intelligence in order to improve overall communication effectiveness
About the Guest:
Gina Willoughby is a master facilitator, keynote speaker, executive coach and an organizational development expert . Gina is CEO of Willoughby Consulting Group, Inc. (WCG, Inc.) and has a background in Industrial Psychology. Gina's innovative and dynamic style has been empowering organizations to succeed in today’s highly complex business environment.
Ms. Willoughby has worked with a variety of organizations including federal government agencies, commercial companies as well as non-profit environments with a creative approach to delivering consistently high quality results that positively impact the bottom line.
This program explores how you can leverage EQ competencies to enhance performance and productivity in your organization.
Emotional Intelligence refers to a set of emotional and social skills and competencies that influence the way we perceive and express ourselves; develop and maintain social relationships; cope with challenges; and use the information in emotions in effective and meaningful ways.
Emotional Intelligence and Organisational behaviourSanoob Sidiq
Emotional Intelligence and its application in Organisational Behaviour
Prezi presentation converted to PDF. If you want the prezi file. Please contact me
Presented by Sanoob Sidiq and Kavitha Josi
MBA
SMS CUSAT
Emotional intelligence taps into a fundamental element of human behaviour that is distinct from your intellect.The communication between your emotional and rational ?brains? is the physical source of emotional intelligence.
The pathway for emotional intelligence starts in the brain, at the spinal cord. Your primary senses enter here and must travel to the front of your brain before you can think rationally about your experience.The awareness that emotional intelligence has become an important job skill, even surpassing technical ability, has been growing over the last number of years.As teamwork becomes increasingly important in the workplace, people who are able to understand, get along with and work well with others will become increasingly sought after. Highly emotionally intelligent people have well developed people skills allowing them to develop relationships with a diverse range of personalities and people from various cultures and backgrounds. People who are able to work well with others have sought after attributes in an increasing globalization and evolving diverse workplace.
Emotional Intelligence involves our ability to recognize, understand, and utilize our emotions in a constructive manner. How much impact does this have in the workplace: a lot! Research shows it is the strongest predictor of performance and the foundation for critical leadership skills. This full-day program provides participants with a framework of the personal and social dimensions of emotional intelligence, and provides concrete strategies for applying these skills in the workplace.
Although the study of emotional intelligence is no longer a new topic, many people are still unaware of what EI is. This presentation provides clarification on the subject of emotional intelligence and includes several easy to understand definitions.
An increasing amount of studies have demonstrated that emotional intelligence is essential for workplace success. Understand its relationship within the workplace and get tips on how to implement emotionally intelligent practices in your company with this PowerPoint. Emotional Intelligence PowerPoint Presentation Content slides include topics such as: 6 points on the importance of Emotional Intelligence in the workplace, 6 points on the difference between Emotional Intelligence and IQ, 5 Major categories of EI, 9 tips to improve your emotional intelligence, 13 points on the relationship between EI, Leadership, & Retention, 12 points on EI and Hiring Decisions, 5 slides on the Sales Implications of EI, 5 points on EI and Negotiation, 8 points on EI and Organizational change, 7 points on EI and Decision making, 7 points on EI and mentorships, 11 points on group emotional intelligence, 4 points on the future of EI, 5 slides for final action steps, and much more. Royalty Free - Use Them Over and Over Again. Once purchased, download instructions will be sent to you via email. (PC and MAC Compatible).
Emotional Intelligence in the Workplace by Gina WilloughbyThe HR SOURCE
This session will introduce the four elements of the Emotional Intelligence (or Emotional Quotient EQ) (self-awareness, self-management, social awareness, and relationship management) & why it is critical in order to be successful in the workplace today.
Learning Outcomes
1. Define the four elements of emotional intelligence
2. The importance of using emotional intelligence in the workplace
3. Unlike IQ, understanding how emotional intelligence can be developed in order to enhance interpersonal and career success using specific strategies
4. Explore strategies to improve their emotional intelligence in order to improve overall communication effectiveness
About the Guest:
Gina Willoughby is a master facilitator, keynote speaker, executive coach and an organizational development expert . Gina is CEO of Willoughby Consulting Group, Inc. (WCG, Inc.) and has a background in Industrial Psychology. Gina's innovative and dynamic style has been empowering organizations to succeed in today’s highly complex business environment.
Ms. Willoughby has worked with a variety of organizations including federal government agencies, commercial companies as well as non-profit environments with a creative approach to delivering consistently high quality results that positively impact the bottom line.
This program explores how you can leverage EQ competencies to enhance performance and productivity in your organization.
Emotional Intelligence refers to a set of emotional and social skills and competencies that influence the way we perceive and express ourselves; develop and maintain social relationships; cope with challenges; and use the information in emotions in effective and meaningful ways.
Emotional Intelligence and Organisational behaviourSanoob Sidiq
Emotional Intelligence and its application in Organisational Behaviour
Prezi presentation converted to PDF. If you want the prezi file. Please contact me
Presented by Sanoob Sidiq and Kavitha Josi
MBA
SMS CUSAT
Emotional intelligence taps into a fundamental element of human behaviour that is distinct from your intellect.The communication between your emotional and rational ?brains? is the physical source of emotional intelligence.
The pathway for emotional intelligence starts in the brain, at the spinal cord. Your primary senses enter here and must travel to the front of your brain before you can think rationally about your experience.The awareness that emotional intelligence has become an important job skill, even surpassing technical ability, has been growing over the last number of years.As teamwork becomes increasingly important in the workplace, people who are able to understand, get along with and work well with others will become increasingly sought after. Highly emotionally intelligent people have well developed people skills allowing them to develop relationships with a diverse range of personalities and people from various cultures and backgrounds. People who are able to work well with others have sought after attributes in an increasing globalization and evolving diverse workplace.
The presentation basically covers the aspect of Emotional Quotient (EQ) with Intelligence Quotient (IQ). The business world and corporates are giving same amount of importance to both the aspects for increasing their employees working efficiency. The ppt covers the points of increasing the EQ and ways of maintaining it.
Discuss a workable definition of Emotional Intelligence in leadership and team building.
Understand the five domains of Emotional Intelligence.
Team Building Exercise to explore personal strengths and vulnerabilities related to EQ.
Develop an EQ Action Plan resulting in improved team performance.
What is Emotional Intelligence?
1. Self-awareness.
2. Managing Emotions.
3. Motivation
4. Empathy.
05- Handling relationships
How To Develop A Higher Sense Of Emotional Intelligence?
IQ vs. EQ
Components of Emotional Quotient.
Characteristics of Emotional Intelligent PeopleHow to Increase Your EQ?
Importance.
Implementation
Do you know what is your personality type and what role emotions play in one's personality.
This presentation helps you to explore all the personality types.
The presentation basically covers the aspect of Emotional Quotient (EQ) with Intelligence Quotient (IQ). The business world and corporates are giving same amount of importance to both the aspects for increasing their employees working efficiency. The ppt covers the points of increasing the EQ and ways of maintaining it.
Discuss a workable definition of Emotional Intelligence in leadership and team building.
Understand the five domains of Emotional Intelligence.
Team Building Exercise to explore personal strengths and vulnerabilities related to EQ.
Develop an EQ Action Plan resulting in improved team performance.
What is Emotional Intelligence?
1. Self-awareness.
2. Managing Emotions.
3. Motivation
4. Empathy.
05- Handling relationships
How To Develop A Higher Sense Of Emotional Intelligence?
IQ vs. EQ
Components of Emotional Quotient.
Characteristics of Emotional Intelligent PeopleHow to Increase Your EQ?
Importance.
Implementation
Do you know what is your personality type and what role emotions play in one's personality.
This presentation helps you to explore all the personality types.
Forum de la felicidad y buen humor en el trabajo presentación carmen soler pagánCarmen Soler Pagán
Como decía EINSTEIN ‘La vida es como la bicicleta, hay que pedalear hacia adelante para no perder el equilibrio’, y las organizaciones en estos tiempos más que nunca debería buscar ese equilibrio y conseguir entornos laborales con corazón.
La ponencia Organizaciones Saludables, entornos laborales más saludables, seguros y productivos apuesta por un cambio de paradigma en la gestión del riesgo psicosocial, donde además de abordar lo que no funciona, analiza el funcionamiento óptimo de las personas y de las organizaciones.
En este sentido, se presentan buenas prácticas de organizaciones, que con éxito implantan modelos de organización saludable, obteniendo un retorno directo sobre la inversión.
Dado que tenemos que pasar buena parte de nuestra vida en los entornos laborales, encontremos la felicidad en el trabajo o no seremos felices.
¿Te unes a esta espiral virtuosa de cambio en las organizaciones en positivo?
Data Management 2: Conquering Data ProliferationMongoDB
Today's customers demand applications which integrate intelligently with data from mobile, social media and cloud sources. A system of engagement meets these expectations by applying data and analytics drawn from an array of master systems. The enormous scale and performance required overwhelm relational approaches, but we can use MongoDB to meet the challenge. We'll learn to capture and transmit data changes among disparate systems, expose batch data as interactive operational queries and build systems with strong division of concerns, agility and flexibility.
emotionalintelligence-160806062005 from slideshare Emotional Intelligence.pptxMichelleBenning2
EQ is the skill to recognize different emotions in yourself and the world around you and to interpret and use these emotions to enhance your quality of life.
EQ is a set of abilities that helps you manage your emotions and relate to others.
EQ is the ability to recognize your emotions, understand what they're telling you and realize how your emotions affect people around you.
EQ is the ability to understand and manage both your own emotions and those of the people around you.
Mastery and Development of the five Emotional Intelligence (EQ) competencies - self awareness, self regulation, self motivation, empathy and social skills
Do you know the Four Components of Emotional IntelligenceShanna Sloan
Managing emotions is not only incredibly important in one’s own life, but is also critical in the workplace. In order to be successful, it is essential to be able to understand and keep in mind the emotional states of those around you. It is also important to be good at handling relationships. Those who are emotionally intelligent are typically better at managing difficult conversations, handling conflict, and networking.
Emotional intelligence, definition models importance
Emotional Intelligence involves a combination of competencies which allow a person to a aware of, to understand, and to be in control of their own emotions, to recognize and understand the emotions of others, and to use this knowledge to foster their success and the success of others.
People management skills_Interpersonal skills, Emotional Intelligence, Employee Engagement, Motivation and Conflict Resolution strategies and techniques
Social Brain, Signs of Social Intelligence, Strategies to Develop Social Intelligence, Emotional Intelligence, Components of Emotional Intelligence, How Emotional Intelligence Is Measured, Impact of Emotional Intelligence
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Personal Brand Statement:
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𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
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Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
2. • Emotional intelligence is the ability to recognize your
emotions, understand what they're telling you, and realize how
your emotions affect people around you. Emotional
intelligence also involves your perception of others: when you
understand how they feel, this allows you to manage
relationships more effectively.
• People with high emotional intelligence are usually successful
in most things they do. Why? Because they're the ones that
others want on their team. When people with high EI send an
email, it gets answered. When they need help, they get it.
Because they make others feel good, they go through life much
more easily than people who are easily angered or upset.
4/10/2013 Babasabpatilfreepptmba.com
3. Emotional intelligence is the ability to identify, use,
understand, and manage your emotions in positive and
constructive ways. It's about recognizing your own emotional
state and the emotional states of others. Emotional intelligence
is also about engaging with others in ways that draw people to
you.
4/10/2013 Babasabpatilfreepptmba.com
4. • Peter Salovey and John D. Mayer have been defined emotional
intelligence as, “the subset of social intelligence that involves
the ability to monitor one's own and others' feelings and
emotions, to discriminate among them and to use this
information to guide one's thinking and actions” (1990).
4/10/2013 Babasabpatilfreepptmba.com
6. • Self-awareness – The ability to recognize your own
emotions and how they affect your thoughts and behavior,
know your strengths and weaknesses, and have self-
confidence.
• Self-management – The ability to control impulsive feelings
and behaviors, manage your emotions in healthy ways, take
initiative, follow through on commitments, and adapt to
changing circumstances.
4/10/2013 Babasabpatilfreepptmba.com
7. • Social awareness – The ability to understand the emotions,
needs, and concerns of other people, pick up on emotional
cues, feel comfortable socially, and recognize the power
dynamics in a group or organization.
• Relationship management – The ability to develop and
maintain good relationships, communicate clearly, inspire and
influence others, work well in a team, and manage conflict.
4/10/2013 Babasabpatilfreepptmba.com
8. Daniel Goleman, an American psychologist, developed a
framework of five elements that define emotional intelligence:
• Self-Awareness – People with high emotional intelligence are
usually very self-aware. They understand their emotions, and
because of this, they don't let their feelings rule them. They're
confident – because they trust their intuition and don't let their
emotions get out of control.
They're also willing to take an honest look at themselves. They
know their strengths and weaknesses, and they work on these
areas so they can perform better. Many people believe that this
self-awareness is the most important part of emotional
intelligence.
4/10/2013 Babasabpatilfreepptmba.com
9. •Self-Regulation – This is the ability to control emotions
and impulses. People who self-regulate typically don't
allow themselves to become too angry or jealous, and
they don't make impulsive, careless decisions. They think
before they act. Characteristics of self-regulation are
thoughtfulness, comfort with change, integrity, and the
ability to say no.
•Motivation – People with a high degree of emotional
intelligence are usually motivated. They're willing to defer
immediate results for long-term success. They're highly
productive, love a challenge, and are very effective in
whatever they do.
4/10/2013 Babasabpatilfreepptmba.com
10. • Empathy –Empathy is the ability to identify with and
understand the wants, needs, and viewpoints of those around
you. People with empathy are good at recognizing the
feelings of others, even when those feelings may not be
obvious. As a result, empathetic people are usually excellent
at managing relationships, listening, and relating to others.
They avoid stereotyping and judging too quickly, and they
live their lives in a very open, honest way.
4/10/2013 Babasabpatilfreepptmba.com
11. • Social Skills – It's usually easy to talk to and like people with
good social skills, another sign of high emotional intelligence.
Those with strong social skills are typically team players.
Rather than focus on their own success first, they help others
develop and shine. They can manage disputes, are excellent
communicators, and are masters at building and maintaining
relationships.
4/10/2013 Babasabpatilfreepptmba.com
13. • "In regard to measuring emotional intelligence – I am a great
believer that criterion-report (that is, ability testing) is the only
adequate method to employ. Intelligence is an ability, and is
directly measured only by having people answer questions and
evaluating the correctness of those answers." --John D. Mayer
4/10/2013 Babasabpatilfreepptmba.com
14. • Reuven Bar-On’s EQ-iA
self-report test designed to measure competencies including
awareness, stress tolerance, problem solving, and happiness.
According to Bar-On, “Emotional intelligence is an array of
noncognitive capabilities, competencies, and skills that
influence one’s ability to succeed in coping with
environmental demands and pressures.”
• Multifactor Emotional Intelligence Scale (MEIS)
An ability-based test in which test-takers perform tasks
designed to assess their ability to perceive, identify,
understand, and utilize emotions.
•
4/10/2013 Babasabpatilfreepptmba.com
15. • Seligman Attributional Style Questionnaire (SASQ)
Originally designed as a screening test for the life insurance
company Metropolitan Life, the SASQ measures optimism
(hopefulness) and pessimism (doubt).
• Emotional Competence Inventory (ECI)
Based on an older instrument known as the Self-Assessment
Questionnaire, the ECI involves having people who know the
individual offer ratings of that person’s abilities on a number
of different emotional competencies.
4/10/2013 Babasabpatilfreepptmba.com
16. • Intellectual intelligence (IQ) is usually less important in
determining how successful we are than emotional intelligence
(EQ). We all know people who are academically brilliant and
yet are socially inept and unsuccessful. What they are missing
is emotional intelligence.
4/10/2013 Babasabpatilfreepptmba.com
17. • Emotional intelligence consists of five key skills:
• Emotional intelligence (EQ) skill 1: The ability to quickly
reduce stress.
• Emotional intelligence (EQ) skill 2: The ability to recognize
and manage your emotions.
• Emotional intelligence (EQ) skill 3: The ability to connect
with others using nonverbal communication.
4/10/2013 Babasabpatilfreepptmba.com
18. •Emotional intelligence (EQ) skill 4: The ability to use humor
and play to deal with challenges.
•Emotional intelligence (EQ) skill 5: The ability to resolve
conflicts positively and with confidence.
4/10/2013 Babasabpatilfreepptmba.com
19. • When we’re under high levels of stress, rational thinking and
decision making go out the window. Runaway stress
overwhelms the mind and body, getting in the way of our
ability to accurately “read” a situation, hear what someone else
is saying, be aware of our own feelings and needs, and
communicate clearly.
• The first key skill of emotional intelligence is the ability to
quickly calm yourself down when you’re feeling
overwhelmed. Being able to manage stress in the moment is
the key to resilience. This emotional intelligence skill helps
you stay balanced, focused, and in control–no matter what
challenges you face.
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20. • Stress busting: functioning well in the heat of the moment
• Develop your stress busting skills by working through the
following three steps:
• Realize when you’re stressed – The first step to reducing
stress is recognizing what stress feels like. Many of us spend
so much time in an unbalanced state that we’ve forgotten what
it feels like to be calm and relaxed.
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21. • Identify your stress response – Everyone reacts differently to
stress. Do you tend to space out and get depressed? Become
angry and agitated? Freeze with anxiety? The best way to
quickly calm yourself depends on your specific stress
response.
• Discover the stress busting techniques that work for you –
The best way to reduce stress quickly is through the senses:
through sight, sound, smell, taste, and touch. But each person
responds differently to sensory input, so you need to find
things that are soothing to you.
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22. • The second key skill of emotional intelligence is having a
moment-to-moment awareness of your emotions and how they
influence your thoughts and actions. Emotional awareness is
the key to understanding yourself and others.
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23. • Do you experience feelings that flow, encountering one
emotion after another as your experiences change from
moment to moment?
• Do you experience discrete feelings and emotions, such as
anger, sadness, fear, joy, each of which is evident in subtle
facial expressions?
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24. •Can you experience intense feelings that are strong enough
to capture both your attention and that of others?
•Do you pay attention to your emotions? Do they factor into
your decision making?
If any of these experiences are unfamiliar, your emotions may
be turned down or turned off. In order to be emotionally
healthy and emotionally intelligent, you must reconnect to
your core emotions, accept them, and become comfortable
with them.
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25. • Being a good communicator requires more than just verbal
skills. Oftentimes, what we say is less important than how we
say it or the other nonverbal signals we send out. In order to
hold the attention of others and build connection and trust, we
need to be aware of and in control of our nonverbal cues. We
also need to be able to accurately read and respond to the
nonverbal cues that other people send us.
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26. • Nonverbal communication is the third skill of emotional
intelligence. This wordless form of communication is
emotionally driven. It asks the questions: “Are you
listening?” and “Do you understand and care?” Answers to
these questions are expressed in the way we listen, look,
move, and react. Our nonverbal messages will produce a
sense of interest, trust, excitement, and desire for connection–
or they will generate fear, confusion, distrust, and disinterest.
• of improving nonverbal communication involves paying
attention to:
• Eye contact, Facial expression, Tone of voice
• Posture and gesture,
• Timing and pace
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27. • Humor, laughter, and play are natural antidotes to life’s
difficulties. They lighten our burdens and help us keep things
in perspective. A good hearty laugh reduces stress, elevates
mood, and brings our nervous system back into balance.
• The ability to deal with challenges using humor and play is the
fourth skill of emotional intelligence. Playful communication
broadens our emotional intelligence and helps us:
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28. • Take hardships in stride. By allowing us to view our
frustrations and disappointments from new perspectives,
laughter and play enable us to survive annoyances, hard times,
and setbacks.
• Smooth over differences. Using gentle humor often helps us
say things that might be otherwise difficult to express without
creating a flap.
• Simultaneously relax and energize ourselves. Playful
communication relieves fatigue and relaxes our bodies, which
allows us to recharge and accomplish more.
• Become more creative. When we loosen up, we free
ourselves of rigid ways of thinking and being, allowing us to
get creative and see things in new ways.
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29. • The ability to manage conflicts in a positive, trust-building
way is the fifth key skill of emotional intelligence.
Successfully resolving differences is supported by the previous
four skills of emotional intelligence. Once you know how to
manage stress, stay emotionally present and aware,
communicate nonverbally, and use humor and play, you’ll be
better equipped to handle emotionally-charged situations and
catch and defuse many issues before they escalate.
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30. • Stay focused in the present. When we are not holding on to
old hurts and resentments, we can recognize the reality of a
current situation and view it as a new opportunity for resolving
old feelings about conflicts.
• Choose your arguments. Arguments take time and energy,
especially if you want to resolve them in a positive way.
Consider what is worth arguing about and what is not.
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31. • Forgive. If you continue to be hurt or mistreated, protect
yourself. But someone else’s hurtful behavior is in the past,
remember that conflict resolution involves giving up the urge
to punish.
• End conflicts that can't be resolved. It takes two people to
keep an argument going. You can choose to disengage from a
conflict, even if you still disagree.
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