This document provides an overview and definitions of key concepts for employees of the service organization Turning Point including: - The goals and philosophy of supporting individuals' independence, community inclusion, and self-determination. - The importance of building social relationships and distinguishing between professional and personal relationships. - Definitions of advocacy and the role of employees in supporting individuals' choices and exercising their rights. - Core competencies and skills needed such as effective communication, positive attitudes, and respect for diversity.

1. Services and Documentation TPS Core Competency

2. Service and Documentation Your QP will review the definitions and documentation rules for the specific services you will provide. Stop now and ask your QP to review this with you. Supported Living Respite Personal Care Supported Employment

3. Service Documentation Review Make sure that the QP covers the specific training about the person you will work with – this is called “client-specific competency”. This usually includes……………… … ..the entire service plan, medical conditions, potential behavior issues, medications, diagnoses, training goals, personal care tasks, communication issues, equipment you might use, etc.

4. Role, Purpose, & Philosophy of Services TPS Core Competency Training

5. Goal #1 To help the individuals whom we support to have enjoyable, fulfilling lives

6. We Support People To…… Do as much as possible on their own Make decisions for themselves, even when (reasonable) risk exists Express themselves through work and talents Live the lives they choose Live Learn Work Play & Retire … in the places and with the people they prefer.

7. Friendships Are Important Health and well-being are improved Offers more power and control Reduces stress Promotes inclusion in community life Creates a balance between paid people and friends

8. Building Relationships We want to help people learn to build friendships by teaching how to… Resolve problems Keep friendships End friendships, if necessary We want to help people learn to build friendships by teaching… Communication skills How to say no in social or sexual situations Problem solving skills

9. Definitions: Professional & Social A Social Relationship is friendly and informal, with no pre-set goals. Friends learn from and help each other. But the relationship is based on two people who see each other as equals, and who both benefit from the friendship. Bottom line – no one is paid to be a friend.

10. Definitions: Professional & Social A Professional Relationship is aimed at the achievement of goals. One person - the professional - has skills or knowledge from which the other person benefits. Think of these: Lawyer to Client; Doctor to Patient; Plumber to Homeowner; Direct Support Employee to Consumer. Do you see the difference?

11. Definitions: Professional & Social Being a “professional” does not mean you can’t be friendly. But being friendly does not mean friendship. A professional relationship is therapeutic – that is, your skills and attention help someone else achieve an outcome. Your goal is to create a safe and non-judgmental “place” to promote learning and satisfaction.

12. Family and Friends Family is basic to everyone at some time, but should not be the only natural support someone has. Friends come from many places. For children, try school and neighborhood. For adults, try work and daily routines.

13. Becoming the Community Connector Know the community Know the person’s likes/dislikes, and ways of communicating Expect success, focus on gifts and abilities Trust others to be welcoming Understand how to assist gently Have a great sense of humor Reach out beyond exclusive associations (People First, Special Olympics) to other social groups Scouts Churches Service organizations Hobby & sports clubs

14. How Do You Help? Always follow the strategies in the plan of care &... Inform, teach Discuss, practice Encourage Connect, accompany Assist with natural supports Assist people in… Making choices, Leading independent lives, Contributing to the community, Having best possible health, Exercising rights and responsibilities.

15. Power of the Positive Attitude Be aware of your own….. Stress level Emotions Health issues Fatigue Level of frustration Remember, your behavior communicates more than your words.

16. Top Ten Skills for TPS Employees Consumer is first Learn from mistakes Be honest Positive attitude Responsibility Accomplish tasks Accept change Be accountable for your work Good appearance Manage time well

17. Value System at Turning Point Respectfulness, courtesy, and honesty lead to positive results Choice for everyone Lifelong development and learning Advocacy Consumer-driven measurements Collaboration leads to quality Person/family centered services Continuous improvement

18. Advocacy Is... Advocacy Is Not... Helping people to help themselves Building self-confidence Supporting independence Telling people about their rights Telling people about their options Assistance and training Treating adults like adults Taking over, knowing what is best Creating dependency Withholding information Making decisions FOR people Control, not respecting choices Treating adults like children Limiting options

19. Understand That Diversity Is... ...The mixture of people with different backgrounds, styles, values, beliefs, and perspectives, and is an… … An asset to a group or team … An everyday experience of life

20. Understanding Diversity Appreciate diversity Be aware of feelings and attitudes of others Try to experience life from others perspectives Be aware of your own thought obstacles Know your role is to support and respect decisions of individuals/families

21. Understanding Diversity The #1 rule of diversity: treat others as THEY want to be treated.

22. Move on to Incident & Accident Reporting End Show