This document outlines an organization's incident reporting policies and procedures. It defines incidents as any unusual occurrences, including car accidents, falls, and medication errors. Incidents are either personnel incidents involving only employees or consumer incidents directly affecting clients. All incidents must be reported immediately to a qualified professional and a description provided with only objective facts. The qualified professional then ensures all necessary documentation is completed within timelines of a verbal report within 24 hours and written report within 72 hours.

1. Incident/Accident Reporting TPS Core Competency Training

2. Key Issues Review Turning Point’s incident policy and procedures with your QP. Know the definition of “incident”. Understand the timelines for reporting. Review the reporting requirements. Review an example of an incident report.

3. Definition An Incident is any unusual occurrence. Some examples of incidents are… Car accidents Falls Medication errors Any injury to you or the consumer

4. Incidents The two types of work incidents are: Personnel - incidents at work involving only you, such as falling while exiting your car. Consumer – incidents that have a direct effect on consumers, such as he/she falls while exiting your car.

5. Emergencies Manage medical emergencies immediately -Call 911, if necessary Use CPR/1st Aid techniques . Medical emergencies include: Severe bleeding Breathing stops Heart stops Loss of consciousness

6. Incident Reports All incidents are reported immediately to a QP at your local Turning Point office. Leave a message with your phone # if no one answers.

7. Incidents After an incident with a consumer, record a description that includes, exactly what happened any actions you took the person’s condition after the incident Do not make judgments or share your opinions in an incident description, observable facts only.

8. Incident Reports Never fail to report an incident, or anything you feel is unusual. Reporting protects both you and the consumer, and assures that correct actions have been taken. If you are not sure whether to call or not…. CALL!!

9. Incident Reports The QP will work with you to complete all necessary reports and documents. The critical part is your quick report of the event.

10. Incident Report Timelines All incidents must be reported to the QP immediately, that means just as soon as you can do so safely. The QP must report incidents verbally to all team members within 24 hours. The QP must send a written report to the LME/area program within 72 hours.

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