This document outlines an organization's incident reporting policies and procedures. It defines incidents as any unusual occurrences, including car accidents, falls, and medication errors. Incidents are either personnel incidents involving only employees or consumer incidents directly affecting clients. All incidents must be reported immediately to a qualified professional and a description provided with only objective facts. The qualified professional then ensures all necessary documentation is completed within timelines of a verbal report within 24 hours and written report within 72 hours.