Ellen Damms has over 25 years of experience in various administrative, customer service, and educational roles. She has strong organizational, communication, and computer skills. Her most recent roles include substitute teacher, dietary assistant, and customer service representative at AT&T where she handled customer issues. She aims to go above basic tasks and take on multiple projects at once.

1. Ellen Damms
1319 Steele Road SE, Palm Bay FL 32909
423-223-8558
edamms@gmail.com
Professional Summary
Educator who goes above and beyond basic tasks and takes on multiple projects at once. Excellent
work ethic with a passion for teaching.
Skills
• 88+ WPM typing speed
• Teaching
• attendance
• Prepare displays and
presentations
• Accurate and detailed
• Spreadsheet management
• HIPAA compliance
• Time Management
• Compassionate
• Tutoring
• Computer efficient
• Supervision
• Grading/Enforcing
policy
• OSHA trained
Work History
Finance/Customer Rep 06/14
AT&T - Johnson City, TN
• Collections
• Multiple computer screen access
• Handles customer questions, complaints and billing questions to resolve issues in
one call resolution
• Offers alternate solutions with the objective of retaining customer business
• Handles business transactions with activation of new customer accounts
• Makes financial decisions to protect/collect revenues and adjust customer
accounts
• Required to achieve a sales quota – retention, collections Immediate vs. total,
within 300 seconds.
Dietary Assistant 05/12 to 12/14
Ellenville Regional Hospital - Ellenville, New York
• Prepare healthy breakfast, lunch and dinner for all patients and staff according to
dietary requirements
• Tray preparation and completion

2. • Supervision
• Menu preparing
• Meal delivery and pick up
• Personally discussed menu options with every patient
• Organization of new admits and discharges
• charting vital signs
• recording intake and output
• performed personal hygiene to patients
• assisted with normal bladder and bowel elimination
• changed/made hospital beds
• performed range of motion activities
• ambulated patients
• answered phones in the absence of other personnel
• answered patient call system
• participated in patient care conferences
• utilized printed and electronic files containing sensitive information
• provided input into unit goals and staff development
Substitute Teacher 08/2012 to 10/2013
Center for Spectrum Services - Ellenville, New York
• Respect each child individually
• Nurturing degrees of Autism in therapeutic learning environments and foster
professional growth
• Diapering/toileting
• Skill training
Administrative Assistant - Voc/Ed 06/2005 to 06/2010
Samaritan Village, Inc. – Ellenville, New York
• Administer and score Locator and TABE tests to all clients
• Coordinate and administer all Pre-GED and GED testing along with all GED responsibilities –
GED Chief Examiner
• Organize GED graduations Set up and place clients into classrooms
• Keep track of all attendance and accountability
• Order office supplies for the school/vocational departments
• Assist clients in obtaining birth certificates
• Assist clients in obtaining proof of GED/HS diploma/college transcripts
• Type letters of “request for deferment” for clients who have outstanding debts
• Type letters of “request for postponement” for clients called to jury duty
• Figure statistics and submit monthly OASAS report from all eight facilities
• Assist in supervision of school aides
• Take minutes for all Vocational and Educational meetings, type and distribute Submit variety of
spreadsheets
• Ordered and distributed office supplies while adhering to a fixed office budget.

3. • Compiled company information and related material and distributed it to candidates.
• Obtained signatures for financial documents and internal and external invoices.
Administrative Assistant/Receiver 07/2001 to 06/2005
DUSO Food, Inc. – Ellenville, New York
• Match and receive all purchase orders
• Generate numerous spreadsheets and reports which include profit margins, picking, statistics,
etal
• Price changes
• Create new item numbers and matrix
• Inventory
• Check in and account for all drivers and invoices
• Assist the owner in all aspects of the business which requires extreme organizational skills
• Windows 98, NDS conversion to IDS computer systems
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Coordinated domestic travel arrangements, including booking airfare, hotel and transportation.
• Directed guests and routed deliveries and courier services.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming mail.
Administrative Assistant/Customer Service 08/1999 to 07/2001
Imperial Schrade Knives, Inc. – Ellenville, New York
• Responsible for major accounts
• Returned goods authorizations
• Expedite orders
• Status quos
• Shipping
• E-mail and internet operations
• Statistics
• Record keeping
• Phone
• Order-entry
• Organizational skills.
• Answered and quickly responded to up to 30 calls per hour
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Managed office supplies, vendors, organization and upkeep.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming mail.
• Helped distribute employee notices and mail around the office.
• Compiled company information and related material and distributed it to candidates.
• Assessed urgency and priorities before accepting or declining appointments and meetings with
the CEO.
• Screened all visitors and directed them to the correct employee or office.
Guest Services Coordinator 06/1995 to 08/1999

4. Frost Valley YMCA – Claryville, New York
• Register guests for conference and environmental education groups and families over the phone,
followed by contracts, confirmations, deposits, finalized upon check-in
• Bill, receipt and compute accounts receivables
• manage and order office supplies
• Account for statistics year round, weekly and monthly
• Dispense seven different forms of guest forecasts
• Strong public relations
• Record keeping
• Typing
• Phone
• Extreme organizational skills
• Answered and quickly responded up to 50 calls per hour
• Planned and coordinated logistics and materials for board meetings, committee meetings and
staff events.
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Managed office supplies, vendors, organization and upkeep.
• Directed guests and routed deliveries and courier services.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming mail.
• Greeted numerous visitors, including VIPs, vendors and guests.
• Helped distribute employee notices and mail around the office.
• Maintained a clean reception area, including lounge and associated areas.
• Assisted with event planning, including associated travel and logistical arrangements.
• Completed data entry, tracked resumes and maintained the applicant tracking system.
• Assisted senior recruiting staff with career fairs and recruiting events.
• Obtained signatures for financial documents and internal and external invoices.
• Coordinated, scheduled and arranged meeting and travel calendars, including business and
social events.
• Served as corporate liaison between the finance, IT and marketing departments.
Student 08/2009 to 03/2013
SUNY Ulster – Stone Ridge, New York
Full time student - Department of Nursing
Education
Bachelor of Science: Education 1985 SUNY Oswego - Oswego, New York
Other
• Preschool teacher – ARK
• Computer teacher – Tri Valley Elementary school - K-4