1. Margaret Diane Lovett
in2lovett@yahoo.com
Cell Phone 916-627-5216
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Career Overview:
Dedicated Customer Service Representative motivated to maintain customer satisfaction and
contribute to company success. I am highly enthusiastic customer service professional with 25
years client interface experience. I am dependable, reliable and well-qualified. Being a seasoned
person, I can bring dedication, proactive and customer service focus skill sets to your company.
Core Strengths
• Strong organizational skills, flexible and adaptable to fast changes.
• Support the mail, file and scan documents.
• Energetic work attitude
• Telephone inquiries
• Microsoft office applications
• Microsoft Word- Microsoft Excel- Microsoft Outlook/Exchange Window-Microsoft
Power Point -Microsoft Internet Explorer
Accomplishments
Worked with various company systems and diligently completed all assigned tasks, working
overtime as needed. Greeted customers upon entrance and handled all cash and credit
transactions. Able to process paperwork completely, accurately and timely. Assisted customers
and coworkers, with store operations, product, promotions, and orders. Assisted in the managing
of the company database and verified, edited and modified members.
Work Experience
Kinder to Home
CNA Vacaville
10/15 to present
• Home health assistant
• Feeding
• Help with daily life activities
Travis Exchange
Cashering Travis AFB
7/15 to present
• Cashiering
• Assist customer product knowledge
• Process receipt returns
State of Ca Workers Compensation Fund
Customer Service Representative Sacramento
10/ 2005- 7/15

2. • Received and screened a high volume of internal and external communications, including
email and mail.
• Scan items for uploading and shred documents in a secure environment. Log entries of
weight, amount, time and date.
• Files and maintains all electronic routes, closed claims files and audit files.
• Prepare and handle out going mail in claims department.
• Handled service inquiries efficiently and offered up to date information for product
needs.
• Led numerous assignments as phone agent and met all deadlines successfully.
• Assisted with providing product knowledge to customers and providing information
service features
• Used several computer Microsoft programs such as Outlook, Excel, word and
PowerPoint.
Bank of America
Personal Banker Fairfield Ca
1/2001 to 1/2004
• Greeted and provided assisted with banking inquires and resolved complaints and
concerns.
• Maintained adequate cash supply in cash drawers in multiple checkout stations
• Responsible for ringing up customers in a timely manner and guaranteeing high level of
customer service.
• Used multiple computers aided programs including Microsoft office applications to
administer changes and updates. Educated and aided customers thru product
demonstration.
• Participates in special departmental projects and assignments as required.
• Maintained up-to-date knowledge of store policies regarding payments. Excelled in
exceeding daily credit card application goals.
• Developed highly empathetic client relationships and earned reputation for exceeding
sales goals.
• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail
and fax.
American Eagle Outfitters Suisun City , CA
Assistant Manager

3. 1/2000 to 12/2000
• Worked as a team member performing cashier duties, product assistance and cleaning.
• Assisted and supported mail distribution and inventory of packages.
• Designed and suggested new display ideas to improve accessibility to merchandise,
which increased sales by 20%.
• Communicated all merchandise needs or issues to appropriate supervisors.
• Maintained adequate cash supply in cash drawers in multiple checkout stations.
• Performed store opening duties, including counting cash drawers and checking all
equipment for proper functioning.
EDUCATION
Obtaining Associates Degree with University ofPhoenix- pending graduation Nov.2014
Certified Clinical Medical Assistant: Boston Reed,Fairfield, CA - January 2005
Certified Computer Networking: Heald Technology, Concord, CA - May 2002
Certified Microsoft Office Application/ Medical Terminology: Napa/Solano Office Skills Center,
Suisun City, CA - August 1998
TECHNICAL SKILLS
Microsoft Access
McAfee Virus Software
Windows 2000
Avaya
Microsoft Word
Microsoft Excel
Microsoft Outlook/Exchange
Windows XP
Microsoft Power Point
Microsoft Internet Explorer
Lotus Notes