1. Brandi Pegues
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PROFESSIONAL SUMMARY
Highly motivated customer, data analyst and administrative assistant with over 10 years
experience in diverse and fast-paced environments. Accustomed to critical thinking, problem-
solving, and identify issues in deadline orientated, target-driven and high-pressure environments.
Key strengths include:
• Record & Information Management
• Strong Proficiency in Microsoft Office programs (Word, Outlook, PowerPoint, Excel)
• Ability to Recognize People’s Skills
• Extremely Organized and Meticulous in All Work
• Administrative Processes
• Problem Solving
• High-Impact Service Delivery
• Multilevel Communication – written and verbal communication
• Ability to Multitask
• Procedural Compliance
OBJECTIVE
To obtain a position within a stable, growing company that will allow me to use my current skills
and experience while providing an environment of continued learning and an opportunity for
increased responsibility.
PROFESSIONAL EXPERIENCE
Mar. 2013 – Present Santander Consumer USA Dallas, TX
Current Funding Analyst
• Performs verifications to ensure information given is valid and true.
• Review credit bureaus
• Responsible for meeting sales volume goals at an efficient & profitable return-on-ad-spend.
• Provide world-class customer service through daily interaction with both internal and external
customers, including SCUSA personnel, 5th 3rd personnel, vendors and customers.
• Use analytic skills to assess accuracy of calculations, verifications and data.
• Manage a daily queue of customer files with limited supervision or guidance.
• Use analytic skills to assess accuracy of verifications, calculations and data.
• Participates in team related activities and meetings.
• Help coordinate team activities and meetings
• Performs verifications to ensure credit guidelines are achieved.
• Analyze credit applications based on Santander Consumer USA’s (SCUSA) published Carmax
program.
• Follow up with Carmax Finance Support division on pending contracts.
• Decision and/or communicate loan approvals, conditions and declines; rehashing when necessary
to obtain approvals.
BRANDI PEGUES ~ 165 FORESTBROOK APT #1031 ~ LEWISVILLE, TX 75067
MOBILE: 214.529.8716
EMAIL: CUTEEBRANDI@GMAIL.COM
2. Brandi Pegues
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Nov. 2012 – Nov. 2013 Neiman Marcus Dallas, TX
Customer Service Rep & Accounts Payable Clerk
• Process returns and assist customer with purchases.
• Reconcile processed work by verifying entries and comparing system reports and balances
• Pays vendors by monitoring discount opportunities
• Analyze invoice reports and record entries
• Answer questions about products and services as needed.
• Verify accuracy of documents
• Schedule and coordinate meetings and appointments
• Answered telephones and electronic inquiries and forwarded telephone calls and messages to
appropriate person
• Complied data, statistics and supplementary information to maintain research activities.
• Reconcile accounts payable transactions
• Sort and match invoices
• Research and resolve invoice discrepancies and issues
• Monitor accounts to ensure payments are up to date
• Order workplace supplies
Oct. 2011 – Jan. 2013 J.P. Morgan Chase Lewisville, TX
Operations Analyst
• Process payoffs and reinstatements for home equity lines of credit.
• Lead on special projects
• Responsible for verifying 3rd party authorizations by phone as needed.
• Contact Chase attorneys to obtain attorney costs and fees.
• Organized files and documents for increased efficiency.
• Checked for accuracy on all quotes and corrected any known errors.
• Conduct research on behalf of managers
Oct 2010 – Oct. 2011 EFA Processing, Inc. Frisco, TX
Human Resources Coordinator & Administrative Assistance
• Explain human resource policies and procedures to employees.
• Coordinate the efforts of the Recruiting Dept. between hiring managers and qualified candidates
• Respond to employees questions during entrance and exit interviews
• Create job descriptions to attract targeted talent pool within the market wage range
• Recruit for all positions and conduct orientation for all employees
• Schedule meetings and prepare agendas
• Create advertisements for job positions and post in proper locations
• Generate employee tracking reports each month.
• Coordinate background checks for candidates with HR and hiring managers
• Schedule and delegate administrative tasks
BRANDI PEGUES ~ 165 FORESTBROOK APT #1031 ~ LEWISVILLE, TX 75067
MOBILE: 214.529.8716
EMAIL: CUTEEBRANDI@GMAIL.COM
3. Brandi Pegues
Page 3 of 5
• Coordinate with manager for management training in interviewing, hiring, terminations,
promotions, performance review, safety, and sexual harassment.
• One on one interaction with attorneys and debt analyst.
• Help bring multiple lines of business into alignment and compliance with Recruiting Model
• Provide executive level administrative support to management teams
• Met with potential clients to determine their qualifications and capabilities
Aug. 2009 – Oct. 2010 Bank of America, Inc. Dallas, TX
Loss Mitigation & Collections Representative
• Responsible for handling sensitive financial information for customers and maintaining proper
documentation.
• Handle foreclosure cases from referral through the transfer of the foreclosure file to REO.
• Required to provide financial counseling to customers and provide options for rectifying past-due
accounts.
• Responsible for managing delinquent accounts and providing customer service to clients.
• Process incoming mail and email to determine and proceed with appropriate actions.
• Coordinate with and Payment processing for deletion of completed foreclosure accounts
provide reinstatement.
May 2008 –Jul. 2009 Peaches Uniforms Dallas, TX
Acct. Receivables & Acct Payables
• Maintained required metrics including call and email volume, invoice collections, and all
necessary paperwork according to established process.
• Responsible for managing accounts and providing customer service to clients as needed.
• Responsible for collecting past due invoices and handling all follow-up correspondence.
• Support accounting team with AP reconciliation
• Ensure new vendors and payment information are accurate
• Verify balance reports by communicating with vendors and internal departments
• Maintain files and documentation thoroughly and accurately in accordance with company policy
• Sort, code and match invoices
• Track expenses and process expense report
• Posts transactions to journals, ledgers and other records
• Prepare and perform check runs
Mar. 2006 – May 2008 CitiFinancial Auto Coppell, TX
Title Processor
• Process title alterations and new state registrations.
• Complete research on problem accounts and work various reports.
• Complete paid loan lien releases as requested.
BRANDI PEGUES ~ 165 FORESTBROOK APT #1031 ~ LEWISVILLE, TX 75067
MOBILE: 214.529.8716
EMAIL: CUTEEBRANDI@GMAIL.COM
4. Brandi Pegues
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• Provide customer services and handle high call volume.
• Legal and certified notary republic.
Mar. 2004 – Mar. 2006 Countrywide Home Loans Plano, TX
Data Entry Clerk
• Received, responded to, and processed customer telephone inquiries on real estate loans in high
volume call center.
• Handled 70+ calls on average per day.
• Participated in telemarketing and outbound campaigns.
Performed other work related duties which may include email and customer correspondence.
Jan. 2001 – Jan. 2005 Bally Total Fitness Lewisville, TX
Customer Service Rep/ Front Desk & Administrative Assistant
• Handled Administrative matters including screening calls, managing calendars, travel
arrangements, composing documents, planning meetings and organizing offices for efficiency.
• Create advertisements for job positions and post in proper locations
• Prepare, record, check over and proofread correspondence, invoices, presentations, brochures,
publications, reports and relevant material.
• Posted open positions on website
• Organize training meetings
• Arrange for training sessions within department of hire
• Order all workplace supplies and maintain records
• Greeted visitors, determine nature of dealing and send visitor to correct person
• Interact professionally with all levels of staff and maintain the highest level of confidentiality
• Types reports and business correspondence.
• Enters requisitions to purchases to purchase supplies and materials on spreadsheet.
• Take and deliver messages, provide information to callers, set up and maintain files, provide
workers with office supplies, prepare and sort mail, perform typing assignments, proofread, and
research and compile special reports.
• Assisted in reaching company’s goals by providing information on products and services to
current and prospective members to help them achieve and maintain their highest level of fitness.
• Responsible for handling high call volume and providing excellent customer service for telephone
and walk-in clients.
• Assisted General Manager and other sales associates with membership paperwork as needed.
EDUCATION
1998 - 2004 Texas Women’s University Denton, TX
Completed coursework for B.S. Degree in Kinesiology
2008 - Present LeTourneau University Denton, TX
Completed coursework for B.S. Degree in Education
BRANDI PEGUES ~ 165 FORESTBROOK APT #1031 ~ LEWISVILLE, TX 75067
MOBILE: 214.529.8716
EMAIL: CUTEEBRANDI@GMAIL.COM
