This document is a resume for Amy Jo Crothers. It summarizes her qualifications for a position involving customer service, operations, and office management. She has over 10 years of experience in customer relations and operations leadership roles. Her experience includes supervising staff, maintaining inventories, resolving customer issues, training employees, and assisting with new store openings.

1. Amy Jo Crothers
18093 Minnie Drive
Athens, AL 35611
Cellular 256-374-6914
amycrothers@yahoo.com
Career Objective
A position working closely with the public, utilizing computer knowledge, organizational abilities,
strong people skills, and business experience.
Operations Lead / Office Manager / Customer Service
Summary of Qualifications
• Provided a high level of customer service and client relations based on outstanding communication
and interpersonal skills.
• Supervised staff of 35 associates providing inventory control, customer service, and
shipping/receiving, supplies ordering, and equipment maintenance. Hired, trained, and scheduled
staff.
• Trained staff in new programs, policies, computer updates and product information. Assisted in
several new store openings.
• Maintained responsibility for more than $100,000 in products, effectively managing inventories.
• Designed and assembled welcome kits for new employees.
• Developed a thorough understanding of operating cash registers, POS, and other operations
oriented programs.
Relevant Experience
Customer Relations
• Established and maintained effective business relationships with external and internal customers,
improving communication between customers and company.
• Resolved numerous business functions on a day-to-day basis; including customer inquires,
information requests, invoicing, and stock control.
• Received numerous accolades and letters of appreciation from customers, vendors, and
management.
• Scheduled regular staff training to enhance product knowledge, improving customer service.
Front and Back Office Operations
• Assisted in working out totals for cash and other takings at the end of each working day and
preparing money for bank deposits.
• Developed thorough guidelines for operating office equipment to reduce repair calls and streamline
usage.
• Designed comprehensive filing system for several stores, reliably filed and retrieved confidential
records.
• Consistently processed all sales contracts and parts orders without errors.
Animal Care
• Prepped and bathed up to 20 dogs daily for groomer, including anal gland expression, flea and tick
removal, ear cleaning, teeth brushing, and nail filing.
• Was responsible for maintaining cages, bathing and reception areas, and outside environs.
• Appointment scheduling, customer relations, and basic reception duties.

2. WebTV Testing
• Tested 30 plus WebTV units on an hourly basis
Employment History
HHGregg, Huntsville, AL
Office Manager/Operations Lead, 2005 - 2010
BowWow Boutique, Huntsville, AL
Bather/Office Assistant, 2000 - 2005
SCI, Huntsville, AL
Quality Control, 1998 - 2000
Education
H.S., 1988
Riverside High School, Painesville, OH
H.S., 1988
Auburn Career Center, Painesville, OH
Accounting / Information Processing
Skills
• Customer Service, Dispute Mediation/Negotiation/Resolution
• Advanced Knowledge of office equipment (copier, fax), 10-key calculator, Typing / Data Entry, Data
Retrieval, Alphanumeric Filing, Multi-line Switchboard Operations, Basic Computer Maintenance and
records management.
• Internet Explorer, MS Word, MS Outlook Express, Windows NT/98/2000/XP/2003/Vista, Retail
Manager POS
• Office Management, policies and procedures, end of day reconciliations, document creation and
maintenance, bookkeeping, confidential records management, budget and expense management
• HR policy and procedure, human resource reporting, new-hire orientations, interviewing, scheduling
• Operational management, new store openings, visual merchandising, product research and
knowledge
• Inventory and materials management, stock ordering/inventory control, operational audits, quality
control