Kathrine Gillette is seeking a position that utilizes her skills in customer service, administrative support, and medical billing and coding. She has over 15 years of experience in these areas, most recently as a Benefits Associate for Cherokee Nation Businesses where she processed paperwork for employee benefits and leaves of absence. Prior positions include roles as a medical coder, biller, and surgery scheduler as well as administrative assistant roles handling accounts receivable/payable, data entry, and customer service. Gillette has an Associate's degree in medical billing and coding and is a certified professional coder.

1. Kathrine I. Gillette
25566 S. Desert Trail, Claremore, OK 74019
Cell (918) 636-7110 katgillette72@gmail.com
PERSONAL / PROFESSIONAL SUMMARY
• MOTIVATED individual, committed to achieving SUPERIOR RESULTS under pressure while maintaining a POSITIVE and
PROFESSIONAL ATTITUDE
“…Kathrine will be an asset in any work place. She is able and willing, quick to learn, always prompt and dependable,
diligent, consistently displays her ‘get the job done’ attitude, and a joy to have on the team. She has our highest commendations”
Ann Patton, Coordinator, Project Impact, City of Tulsa
• Posses ability to quickly establish and maintain EXCELLENT RAPPORT with subordinates and superiors
“…Kathrine quickly became the center pillar of our office. She has the ability to learn quickly and get along with everyone. She is
always willing and able to do anything that is asked of her. Her positive attitude makes her an asset in any workplace”
Kim MacLeod, Manager, Community Affairs, City of Tulsa
CAREER HISTORY
Cherokee Nation Businesses June 2007 to Present
Benefits Associate V
• Duties include processing FMLA paperwork accordingly including follow up letters & leave logs, completing short term
and long term disability applications, enrolling new employee’s in their benefits and answering all benefit questions,
present the new hire presentation.
• Process timecards and paychecks each pay period for employee’s on medical leave and short term disability
• Assist employee’s with paperwork and questions about 401K loans & 401K eligibility & withdrawals
• Process benefits events in Peoplesoft, benefits orientation and open enrollment
• Assist in basic work comp reporting, data entry and sending out proper paperwork, familiar with Tribal First web site
• Customer service contact for all employee’s medical leave and supervisors/managers for leave inquiries
• Create bi-weekly reports and distribute to supervisors/managers pertaining to medical leaves
• Peoplesoft requisitions/PO’s for internal inventory items and external vendors, ordering office supplies
• Responsible for creating and submitting the monthly invoices for MetLife Ins. Co. & Fort Dearborn Life
• Creates and distributes the monthly Work Comp reports
• Handles invoices that come through for payment
• Customer service contact for Life Claims including mailing out claim forms, completing and attaching backup documentation
and submitting to the insurance carrier for payment.
• Assists employees who have questions about their benefits package
• Processes family status changes
• Able to answer most benefits questions without supervisor assistance & assist in most areas of the benefits office
Union Pines Surgery Center, Tulsa, Oklahoma March 2002 to May 2007
Certified Medical Coder / Biller / Surgery Scheduler
• Accounts Receivable & Payable & collections, Reconcile bank deposits, posting payments to patient accounts
• Responsible for billing for the Surgery Center’s Facility Fee’s, Implants and Anesthesia Services & patient billing
• Proficient in CPT-4, ICD-9-CM, HCPCS, EOB’s, HCFA 1500, UB-92 (HCFA 1450)
• Medical Terminology
• Surgery Scheduling
• Experienced in verifying insurance benefits & claims follow up
• Clerical duties such as answering phones, greeting patients, sorting mail, directing calls and much more
CB Richard Ellis, Inc., Tulsa, Oklahoma July 2000 to March 2002
Administrative Assistant
• Accounts Payable/Receivable
• Clerical duties such as answering phones, taking messages, filing, minutes, greeting visitors, sorting mail
• Daily deposits from parking payments and monthly rent from tenants
• Responsible for assigning the proper access to security cards
• Billing for after hours lights and air use
• Responsible for keeping supplies stocked

2. • Billing for monthly parking
• Responsible for maintaining & creating new databases
Lincare, Inc., Spokane, Washington February 2000 to June 2000
Regional Accounting Office
Data Entry
• Responsible for entering new patient information, (new set-ups) into the computer system
• Entered into the system all delivery tickets for supplies and repair calls on equipment
• Prepared and mailed refund checks to customers and insurance companies
Cash Application
• Received payments from Customers, Insurance Companies, Medicare and Medicaid
• Verified that incoming checks matched the amounts on the statements/EOB’s
• Applied payments and denials to patient accounts
• Reconciled deposits
• Audited reports
• Printed daily reports showing progress on money collected and money applied to accounts
• Transferred payments to correct accounting regions when payments were mailed to the wrong regions
• Experienced in reading and understanding EOB’s
City of Tulsa, Community Affairs, Tulsa, Oklahoma April 1998 to December 1999
Administrative Assistant II, OT-15
• Accounts Receivable
• Experienced in word processing, databases, or spreadsheet software packages
• Ability to courteously and tactfully communicate with fellow workers, supervisors, other members of an organizations and the
public in giving and receiving information
• Skilled in organizing, compiling, and recording information
• Experienced in answering multi-line telephones, routing calls, and taking messages
• Restructured and maintained filing systems
• Designed database for several different projects
• Distributed News Releases to local media
• Responsible for typing and distributing notices for upcoming meetings
• Responsible for taking minutes of meetings, then promptly typing the minutes and distributing
• Assisted in the organization of Public Meetings and Committee Meetings
• Kept office vehicle up to date on its maintenance
• Made travel arrangements for superiors and managers
• Updated/maintained procedures manual
Pizza Hut, Minot, North Dakota January 1995 to December 1997
Shift Manager
• Supervised & trained new employees
• Provided customer service and resolved customer complaints
• Performed weekly analysis of inventory and submitted results to the company
• Payroll
• Received and verified delivery supply orders
• Responsible for making deposits and verifying previous days deposits
EDUCATION / TRAINING
John R. Rogers High School, Spokane, Washington
• Graduated in 1991
American Academy of Professional Coders Credentials
• Successfully passed the Certified Professional Coders-Hospital exam in 2003, (CPC-H)
Strategies in Technologies, Computer training
• Microsoft Word 97, Levels I, II & III
• Microsoft Excel 97, Levels I, II & III
• Microsoft Access, Levels I, II & III

3. • Microsoft PowerPoint 97, Level I & II
Job Skills Training Center
July 2001- February 2002
• Medical Terminology - 90 Hours - Final Grade: A
• Medical Coding and Billing - 200 Hours - Final Grade: A
CPT, ICD-9-CM, HCPCS, EOB’s, HCFA 1500, UB-92 (HCFA 1450)