The document is a resume for Marla Dee Thomas seeking an office administrator position. It summarizes her 15 years of office experience, including roles as an administrative assistant, office manager, data entry clerk, substitute teacher, and customer service representative. She has extensive knowledge of Microsoft Office, QuickBooks, and various other software programs. Her responsibilities in past roles included answering phones, processing paperwork, managing databases, preparing reports, and providing administrative support.

1. MARLA DEE THOMAS
4115-104 Hearthside Drive
Wilmington, NC 28412
910-549-4541
Email: seahawkmusic@gmail.com
OBJECTIVE:
Seeking an Office Administrator position with a professional, energetic, challenging and growth advancement organization that will utilize my current 15 years
of work experience, knowledge with Quick Books, Microsoft Office Suite: Outlook, Access, Excel and Power Point and proprietary company software.
COMPUTER KNOWLEDGE:
All Windows environments: MS Office Suite: Outlook, Access, Excel and Power Point, Word Perfect for Windows, QuickBooks and State of North Carolina
and South Carolina computer system. PC and Apple knowledgeable.
EMPLOYMENT HISTORY:
Flores and Foley Roofing, Wilmington, NC
Administrative Assistant / CRM Manager
• Answers telephone and greets client provides information and assistance
• Managed CRM Data Base
• Processed and schedules work and purchase orders
• Processes credit adjustments; bill corrections; mail, including payments by mail
• Copies, files, and faxes various documents
• Prepares and updates reports
• Prints statements and prepares bills for mailing.
• Accepts, receives, and/or collects payments
• Prepared, processed and reimbursed all accounts payable, receivables and travel
• Demonstrated skills in planning, prioritizing, organizing & reviewing office work flow.
• Outstanding/extensive knowledge of Microsoft Office
Solid Concepts, Inc., Navassa, NC
February, 2016 - Current
Office Manager November, 2015 - December, 2015
• Answers telephone and greets client provides information and assistance
• Processed and schedules work and purchase orders
• Processes credit adjustments; bill corrections; mail, including payments by mail
• Copies, files, and faxes various documents
• Prepares and updates reports
• Prints statements and prepares bills for mailing.
• Accepts, receives, and/or collects payments
• Prepared, processed and reimbursed all accounts payable, receivables and travel
• Demonstrated skills in planning, prioritizing, organizing & reviewing office work flow.
• Outstanding/extensive knowledge of Microsoft Office
PPD (Mindlance), Wilmington, NC June, 2014 - September, 2014
Data Entry
• Copies, files, and faxes various documents
• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
• Maintains data entry requirements by following data program techniques and procedures.
• Verifies account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is
incomplete; purging files to eliminate duplication of data. Secures information by completing data base backups.
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
NC DMV Call Center, Elizabethtown, NC January, 2013 - April, 2014
Information Processing Assistant
• Strong customer service skills, problem-solving skills
• Ability to interpret & apply Customer Support
• Demonstrated skills in planning, prioritizing, organizing & reviewing office work flow
• Outstanding/extensive knowledge of Microsoft Office
• Extensive knowledge/training with NC DOT mainframe applications
• Copies, files, and faxes various documents
• Managed confidential files and documents
• Effectively communicated with customers within a very high volume calls of 50 + per/day.

2. Bladen County Board of Education, Elizabethtown, NC September, 2011 – January, 2013
Substitute Teacher, for all schools in Bladen County
• Responsible for providing instruction, managing the classroom environment, and promoting student learning in the absence of the regular classroom
teacher.
• Have excellent communication skill to deliver and present learning effectively
• Create an enthusiastic environment and make learning a happy journey among children
• Creative and imaginative blend which helps in delivering lessons in a practical and interesting manner among children
• Develop and implement lesson plans for all areas of a developmentally appropriate curriculum Create and initiate hands-on learning experiences
• Design and implement integrated learning centers
• Assisted the primary teacher with the coordination of daily activities and lesson plans.
Verizon Wireless, Wilmington, NC July, 2009 – April, 2010
Customer Care Call Center Representative
• Strong customer service skills, problem-solving skills,
• Ability to interpret & apply Customer Support
• Troubleshooting/technical assistance on all devices
• Outstanding/extensive knowledge of Microsoft Office
• Extensive knowledge/training with Verizon Wireless mainframe applications
• Processes applications for new services and closes customer accounts as necessary
• Accepts, receives, and/or collects payments
• Processes credit adjustments
• Processes bill corrections
• Copies, files, and faxes various documents
• Accepts, receives, and/or collects payments
• Effectively communicated with customers within a very high volume calls of 50 + per/day.
• Demonstrated skills in planning, prioritizing, organizing & reviewing office work flow
Temp Assignments, Wilmington, NC June, 2008 – July, 2009
General office support
• Managed Center call center: answers telephone and assisted walk in customers provides information and assistance as requested
• Processed all purchase request
• Processed all accounts payable and receivables
• Answers telephone and assisted walk in customers provides information and assistance as requested
• Processed all accounts payable and receivables
• Processed all accounts payable and receivables
• Prepares and updates reports
• Processed work and purchase orders
• Processes credit adjustments;
• Processes bill corrections
• Copies, files, and faxes various documents
UNC Wilmington, Wilmington, NC July 1997 – June 2008
Administrative Assistant
• Answers telephone and greeted visitors, students and etc. provides information and assistance regarding university and department
• Coordinate work request with various departments
• Copies, files, and faxes various documents
• Prepares and updates reports
• Managed confidential files and documents
• Monitored Centers motor fleet (trucks and boats)
• Managed all Grant budget request/reconciliations and Maintained spreadsheets
• Employed/Supervised Student work assistants for Academic office.
• Assisted Department Chair and Faculty as needed
• Managed all budget (accounting) request/reconciliations
• Assisted SACS Self Study Chairperson and Committee with: Correspondence, preparing reports, agenda’s and minutes of meetings.
• Designed, organized and developed filing system and index for the SACS Self Study supporting documentation
• Provided Academic office support and training to various offices on as need basis
• Managed confidential files and documents
• Received rare commendation for the documentation process from SACS review – February 2002
• Assisted Faculty Assembly Chairperson, Faculty Senate Officers & Committee Chairs.
• Prepared and distributed faculty ballots

3. • Interfaced with University and Senate leaders to establish office policy & procedures
• Planned and coordinated all special events
• Assigned Advisors and Entered Class Schedules
• Prepared/reimbursed all travel
• Processed all accounts payable and receivables
• Processed all purchase requests
• Provided one-to-one Secretarial training as needed
EDUCATION:
Cape Fear Community College, Wilmington, NC January 2015
Notary Public
Bladen Community College, Dublin, NC August 2011 – February 2012
Education
Southeastern Community College, Whiteville, NC March 1983 – June 1984
Business Administration