This document provides a summary of Apapat Gofton's work history and qualifications. She has over 15 years of experience in administration, customer service, and financial roles in the hospitality industry. Her most recent role is providing customer service at a currency exchange, which involves cash handling, currency exchange, and money transfers. Prior roles include personal assistant to hotel GMs, administrative assistant to a financial controller, and customer service at business centers. She has strong skills in areas like administration, customer service, finances, computers, and communication.

1. Apapat Gofton
106/2-4 Beavers Road, VIC 3070 M: 0438 560 156
│ E: apapat@hotmail.com
Key Skills
• Solid knowledge of Administration, Customer Service and the Hospitality Industry
• Able to multi-task effectively and maintain composure in stressful situations
• Strong attention to detail with proven ability to quickly learn new tasks and procedures
• Solid experience working proactively within teams and leading teams, ensuring opti-
mised and timely services
• Dedicated to delivering the highest level of support, always taking a professional ap-
proach to my work
• Positive and supportive of work practices allowing me to be motivated and focused on
tasks at hand
• Strong computer and Internet research skills
• Exceptional interpersonal skills, outstanding organisational and communication skills
• Reputation for putting customers first and looking out for their comfort
• Hardworking, Honest, Trustworthy and Punctual
• Cash handling, financial knowledge, report reconciliation
• Find results to solve problems
• Work under pressure

2. WORK HISTORY
City Forex - Melbourne April - Present
Customer Service for Currency Exchange/Western Union Transaction
• Offer customers an excellent service for Cash Handling/Cashier/Currency Exchange
Money on a daily basis
• Checking Currency Exchange from the Market Rates on a daily basis
• Support/helping customers with the Western Union/Forex Remit Transaction
• Provide related exchange currency details to the customers as per their request Pro-
vide Western Union/Forex Remit Procedures to the customers as per their request
• Operate money transaction for currency exchange and Western Union/Forex Remit
transfer and update in the reports on a daily basis
• Counting money in front of the customers and ensure everything is accurate
• Helping customers with their money transfer issues via Western Union/Forex Remit
• Checking money balance both in the cashier and in the safe by the end of the day
• Distribute all transaction reports and arrange to send to the head office at the end of
the shift
• Follow money transaction procedures, laws, regulations and rules
• Look after the office supplies and arrange to order before running out of order
• Clean and organise the office to look tidy, clean and well-presented to the customers
• Cash Posting, Tally, checking money, reconcile all reports on a daily basis
Duxton Hotel Perth – Australia November 2010 - May 2014
Personal Assistant to the General Manager/Customer Service at the
Business Centre
• Secretarial support to the General Manager and the day to day operation of the Busi-
ness Centre
• Personal Assistant to the Hotel Executive, support to the Sales & Marketing Department
for the month-end report, contracts, advertising, venue, organise meetings, travel itin-
erary arrangements and paperwork

3. • Managing calendars and scheduling, expenses, petty cash, arrange appointments for
the General Manager and the Executive Team Members as required
• Look after the General Manager’s VIP guests and organise welcome drinks/gifts
• Distribute all reports of the business incomes/monthly reports/business plans/budgets
and powerpoint presentations
• Arrange air tickets, itinerary, accommodations for the General Manager and Executive
Team
• Maintain General Manager files and information flow including in box/out box, email,
mail etc.
• Working with the Conference and Events Sales Department in addition to managing and
maintaining the Business Centre area and conference rooms
• Maintain absolute confidentiality regarding guest and executive business
• Look after staff welfare/activities, all paperworks, including bring staff issues to the Gen-
eral Manager
• Coordinate with the catering team for the VIP meeting rooms/functions
• Welcome visitors and guests to the Business Centre, attend to their enquiries and re-
quests whilst maintaining an professional and helpful manner at all times
• Deliver courteous and friendly service to all customers including suppliers, hotel guests
and team members
• Promptly answer all incoming calls for the Executive Office, screening calls, answering
queries and responding to requests. Recording all messages accurately and completely
and to promptly forward action messages to the appropriate person
• Accurately type all general correspondence, reports, standard letters, guest recognition
letters etc. as required by the General Manager
• Look after incoming and outgoing mails, and distribute to all related departments/ sec-
tions on a daily basis
• Manage and maintain an effective filing system
• Promptly deliver reports and records to the relevant parties
• Looking after and assisting all Business Centre guests with general administration re-
quests such as photocopying, faxing, printing, typing, changing flights etc.
• Organise staff meetings, presentations, function rooms for the events
• Assisting and working as part of a team with colleagues, creating and maintaining a
harmonious working environment

4. Bangkok Marriott Resort & Spa Hotel – Thailand (Anan-
tara Bangkok Resort & Spa) August 2004 - October 2010
Administration Assistant to Financial Controller
• Secretary to the Financial Controller, and provide administrative support the Finance
Team
• Maintain the Financial Controllers calendar and scheduling
• Research, filing and document preparation as directed.
• Sort and distribute incoming mail to areas and staff within the Finance team and dis-
patch outgoing mail
• Answer telephone enquiries from customers, attend to visitors and assist other staff in
the organisation with their enquiries
• Review materials for completeness, accuracy and format
• Compose business letters, reports and office memoranda using word processing pro-
grams in both English and Thai languages
• Understand and apply applicable policies and procedures, laws, regulations and rules
• Random check money at all restaurants in the hotel
• Maintain office filing systems including paper files/file cabinets and shared electronic
files
• Organise and maintain various administrative, reference, library items and other files
• Operate and maintain a wide variety of office equipment including copiers, fax ma-
chines, scanners and computers
• Work effectively and efficiently in a cross cultural community setting and under pressure
• Arrange meetings for the Department
• Assist Purchasing Department to check invoicing and items
• General administrative work tasks as required

5. Information and Technology
• JDE and Fidelio Systems
• Microsoft Office - Word, Excel, PowerPoint and Publisher
• PMS System (Opera)
• Western Union Transaction
• City Remit Transaction
• Currency Exchange System
Referees
• Bruce Doig (General Manager) : Duxton Hotel Perth Tel : 08 9261 8000
• Shima Soliman (Human Resources Assistant Manager) : Duxton Hotel Perth
• Swathi Keshava (Customer Service Agent) : City Forex Melbourne Tel: 0410 985 586