This document provides a summary of Raminta Gudaityte's qualifications and work experience. She has over 10 years of experience in customer service and administration roles. Her most recent role is providing invoicing and bureau support at NOW: Pensions, where her responsibilities include training new employees, resolving client queries, and adhering to compliance procedures. She has strong skills in communication, problem solving, organization and teamwork.
1. Raminta Gudaityte M: 07540736163 E-mail: Raminta-gudaityte@hotmail.co.uk
Address: Rainham Essex.
Personal Summary
Extensive customer service experience. I have the ability to communicate to customers clearly
and politely. Organised with proven core competencies including excellent complaint handling
and client relationship management skills.
KEY SKILLS & ATTRIBUTES
• Excellent Customer Service
• Problem solving – Using own Initiative
• Flexibility
• Excellent team player with the ability to work individually
• Planning & Organising – Able to plan activities and carry them through effectively
• Clear mode of Communication – Listening, Writing and Verbal
I.T. Skills
• Microsoft Office Suites, Staffcare, CRM, Salesforce, Lotus Notes, Aderant,
EMPLOYMENT HISTORY
NOW: PENSIONS
Jan 2015 to Present
Invoicing/Bureau Support
• Key achievements – successfully completed the Recovery Project deadline, which was
set by the TPR and received appraisals from senior management for hard work and
exceeding client expectations
• Training new member on systems and how to deal with clients
• Working alongside other departments including complaints, technical and the data
reconciliation teams, in order to close high complex queries within shorter timescales
• Communicating updates to clients regarding outstanding cases; providing solutions to
queries and dealing with various escalations and complaints as well as account
management
• Chasing outstanding invoices; direct debits and BACS payments from companies who
have outstanding amounts to be settled with NOW: Pensions
• Adhering to internal compliance procedures as well as liaising with The Pensions
Regulator and legal team when required
• Annual member statements; transfers in/out; fund values; short service and opt in/opt out
queries as well as carrying out general ad-hoc duties.
• Training clients how to make payroll files, manage their pension portals
• Participating in meetings, conferences, and project team activities.
• Deal with third party DC administrators
Arias Fabrega & Fabrega
March 2011 - Jan 2015
Administration Assistant
• Managing, organising, and updating relevant data using database applications.
• Responsible for accounts and budgets
• Dealing with complaints and handling them efficiently.
• Type and word-process various documents and electronic information.
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2. • Arranging and participating in meetings, conferences, and project team activities.
• Liaising with colleagues and external contacts to book travel, accommodation &
restaurants.
• Being involved in decision-making processes.
• Working independently on own initiative.
• Ordering and maintaining relevant office supplies.
• House Keeping Duties
• Filing data and performing other routine clerical tasks as assigned.
• Communicating and liaising verbally and external sources.
• Adhering to stated policies and procedures relating to health and safety, and quality
management.
• Managing UPS account, organizing collections, chasing shipments and ordering
materials.
Mitsubishi Pharma Europe Ltd
Feb 2011 – March 2011
Administration Assistant
• Ordering and maintaining relevant office supplies.
• Communicating and providing information by relevant methods internally and externally
to assist and enable organizational operations and effective service to connecting groups.
• Filling in and filing relevant paper work and carrying out specific projects and research;
• Working independently on own initiative.
• Copy typing of letters, dealing with incoming email, faxes and post.
• General ad-hoc duties and office management
• Devising and maintaining office systems and accounts management.
Itochu
Aug 2008 – Nov 2010
Receptionist & Admin Assistant
• Copy typing of letters, memos, dealing with incoming emails and faxes.
• Answering all calls and meeting and greeting visitors at all levels of seniority.
• Organising and storing paperwork, documents and computer-based information;
• Managing OCS and DHL online accounts to organise collections and track
shipments.
• Being accountable for stock control.
• Dealing with financial duties as and when required.
• Photocopying and printing various documents.
• Booking rooms and conference facilities.
• Assisting with TV conferences.
• Using content management systems to maintain and update websites and internal
databases.
• Liaising with other catering companies.
• Sorting and distributing incoming post and organising and sending outgoing post.
• Arranging and booking appointments.
• Carrying out health and risk assessments.
EDUCATIONAL BACKGROUND
Place of study Date – Present
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3. Christ the King 6th
Form, Lewisham Sep 2006 – July 2008
Cumberland School, East London Sep 2001 – July 2006
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