1. MISTY CENICEROS
718 N. Adams St ● San Angelo, Texas 76901
325-340-8122 ● mceniceros2004@gmail.com
OFFICE ASSISTANT
SUMMARY OF QUALIFICATIONS
• 15+ Years of relevant experience in Office/Administrative industry
• Proficient at Microsoft Office
• Quick Learner
• Punctual and great at time management.
• Work well alone or in a group
• Transition well between tasks
• Adapt well in fast paced environment
• Bilingual (Spanish, English)
Core Competencies
Monitoring - Time Management - Judgment and Decision Making - Active Learning - Active
Listening - Service Orientation - Social Perceptiveness - Persuasion - Learning Strategies - Critical
Thinking - Troubleshooting
PROFESSIONAL EXPERIENCE
Sitel
Customer Service Representative
April 2016 - October 2016
San Angelo, TX
• receive inbound calls within clients guidelines
• gathering and verifying customer information
• data entry
• assisting customers with account specific information such as troubleshooting technical issues,
billing inquiries, processing of payments, explaining new products and services offered
• learning and retaining a working knowledge of accounts
Massage Envy
Assistant Branch Manager
March 2014 - November 2015
Midland, TX
• Prepare invoices, reports, memos, letters, financial statements and other documents, using
word processing, spreadsheet, database, or presentation software.
• Read and analyze incoming memos, submissions, and reports to determine their significance
and plan their distribution.
• File and retrieve corporate documents, records, and reports.
• Greet visitors and determine whether they should be given access to specific individuals.
• Compile, transcribe, and distribute minutes of meetings.
• Set up and oversee administrative policies and procedures for offices or organizations.
• Review operating practices and procedures to determine whether improvements can be made
in areas such as workflow, reporting procedures, or expenditures.
• Interpret administrative and operating policies and procedures for employees.
• Answer phone calls and direct calls to appropriate parties or take messages.

2. • Perform general office duties, such as ordering supplies, maintaining records management
database systems, and performing basic bookkeeping work.
• Coordinate and direct office services, such as records, departmental finances, budget
preparation, personnel issues, and housekeeping, to aid executives.
• Provide clerical support to other departments.
Midland Independent School District
Office Clerk
August 2007 - March 2009
Midland, TX
• Affix postage to packages or letters by hand, or stamp materials, using postage meters.
• Verify that items are addressed correctly, marked with the proper postage, and in suitable
condition for processing.
• Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
• Fold letters or circulars and insert them in envelopes.
• Remove from machines printed materials such as labeled articles, postmarked envelopes or
tape, and folded sheets.
• Add ink, fill paste reservoirs, and change machine ribbons when necessary.
EDUCATION & ACADEMIC EXPERIENCE
Certificate, Medical Assistant - Career Point Institute, San Antonio, TX -
High School - Midland Senior High School, Midland, TX -
CERTIFICATIONS
NCCT Medical Assistant Certification - Issued 2001
ACT Gold National Career Readiness Certificate- ID# PV9GCZM6D82- Issued 11/21/2016
ACCOMPLISHMENTS & AWARDS
• Double A award for coding and billing
TOOLS & TECHNOLOGY
• Microsoft Office
• MS Excel
• MS Word
• MS Outlook
• MS PowerPoint
• MS Publisher
• QuickBooks
• Citrix
• Medical Office Manager
• EKG
• Stethoscope
• Sphygmomanometer
• Thermometer
• Electronic Medical Scale