Maria Kovacsova is seeking a position in corporate administration with over 7 years of experience in reception and administrative roles. She has excellent communication, organization, and customer service skills. Her most recent role was as an EMEA Access/Customer Service Administrator at JPMorgan Chase & Co from 2007 to 2015, where she handled tasks such as assigning access cards, providing support via an online portal, answering phones, and assisting various departments with reports. Prior to that, she held receptionist roles at HOB Salons/Academy and Veeraswamy restaurant in London.

1. CURRICULUM VITAE
Maria Kovacsova 07749197476
maria.kovacs@hotmail.co.uk
Profile: Well-presented, positive individual with more than 7 years of extensive and
diverse experience in administration and reception. Gained and acquired the
clerical and administrative experience and dynamism necessary to provide a
quality customer service at the highest level. Comfortable working under
pressure in a quick-paced, fast-moving environment. Currently looking to
secure a position in a corporate organization.
Highlights of Expertise: • Self-motivated, proactive and hardworking
• Ability to listen attentively and anticipate
• 1st
class communication skills at all levels
• Prompt, polite and courteous manner regardless of the situation
• Ability to deal with challenging situations in calm and composed
manner
• Efficient and excellent organisation skills
• Accept and adhere to the need for strict confidentiality
• Good IT skills – Microsoft office, Excel, Outlook and Internet
Professional Experience:
Nov 2007 – Jun 2015 JPMorgan Chase & Co, London
EMEA Access / Customer Service Administrator
• Acted as first point of contact for permanent members of staff and
contingent workers along with leading the induction process
• Responsible and accountable to assign Access Cards to critical and
restricted areas of the bank to individuals adhering to security
procedures
• Provided support and assisted members of staff with the online global
self-service web application PASSPort
• Managed the shared e-mail box and dealt with queries from all lines
of businesses in a timely manner
• Answered phone calls on busy switchboard and assisted with queries
in a swift and professional manner
• Ran database reconsiliation reports and corrected any anomalies
found to ensure records are kept up to date
• Assisted HR / Compliance / Audit and Security Investigations with
running access transaction reports on either employees card or on
secure areas
• Ensured that SOP is kept up to date, spreadsheets are maintained
• Trained new members of staff
• Assisted Pre -Employment Screening team with Right to work Checks
• Arranged meetings, compiled and distributed minutes
• Assisted the team Manager with projects and administration duties

2. Nov 2007 - Nov 2007 HOB Salons / Academy, London
Receptionist
• Answered phones on busy switchboard, booked appointments,
maintained accounts and client records
• Greeted customers and provided information about salon services and
retail products
• Assisted in maintaining reception area and organized salon
environment
• Assisted with administrative tasks
• Processed salon treatment payments
Dec 2006 – Nov 2007 Veeraswamy, London
Receptionist
• Undertook front of house duties, including meeting, greeting and
attending to the needs of guests to ensure a high level customer
service experience
• Assisted in keeping the restaurant reception area clean and tidy at all
times
• Undertook general office duties, including correspondence, emails,
filing and switchboard, to ensure the smooth running of the reception
area
• Ensured that all reservations and cancellations are processed
efficiently
• Generated statistics and reports fortnightly on number of reservations
and cancellations
Education:
2004 – 2005
2002- 2004
1997-2001
Oakland College, Borehamwood, London
• English Language Course
• Preliminary English Test - awarded merit (2004)
• First Certificate in English (2005)
Hotelova Akademia (college of tourism), Kosice, Slovakia
• Graduated in Tourism Diploma
• Course included: Tourism- Hotel, Business studies, Law, Geography,
History, English, German
Kossuth Lajos Secondary Grammar School, Hungary
• A-level equivalent course completed
• Graduated in Mathematics, History, English, Slovak, Hungarian
Other Achievements:
Aug 2009 Customer Service Programme JPMorgan, London
Interests: Trekking, cycling, cinema, piano
01. 07. 2015.