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NeliPetkova
This document summarizes an individual's career history and qualifications. It outlines their experience working in various administrative roles for Stillwater Motors from 2009 to 2014, including as an administrative assistant, sales and delivery coordinator, cashier, and receptionist. It also lists their skills such as being detail-oriented, having strong analytical abilities, and excellent communication skills. Additionally, it provides their education history of studying economics at Metropolitan State University from 2011 to present.
NeliPetkova
- 1. Skills • Detail-oriented,efficient, and organized professional with extensive experience in accounting systems.! • Strong analytical and problem solving skills with the ability to make well-thought-out decisions.! • Excellent written and verbal communication skills.! • Highly trustworthy, discreet, and ethical.! • Resourceful in the completion of projects and effective at multi-tasking.! • A fast learner who can quickly understand and employ new technologies and processes. Administrative Assistant at Stillwater Motors (2011-2014) Served all accounts receivable functions including invoicing, cash application, research and investigation of chargebacks (including discrepancies), issuing credit and debit memos, accounts receivable reconciliations, responding to customer requests for documentation, reviewing aging and trial balance reports to identify past due accounts, collection calls, month-end account resolution and documentation. ! • Monitored and recorded company expenses.! • Provided telephone support.! • Maintained up-to-date confidential client files.! • Performed general office duties and administrative tasks.! • Prepared bank deposits.! • Maintained vehicle inventory.! • Trained new employees for the positions of receptionist, cashier, and office clerk. ! Sales and Delivery Coordinator at Stillwater Motors (2010-2011) • Set sales meetings and appointments.! • Responded to online on telephone queries.! • Liaised between departments to provide support during sales activities.! • Assisted with coordination of car shows.! • Prepared vehicles for deliveries.! • Educated customers about their vehicles and warranties. Neli Petkova ! nelkap.petkova@gmail.com Eagan, MN 347-602-3913 Cashier at Stillwater Motors (2009-2010) • Handled cash transactions and issued receipts.! • Posted customer payments by recording cash, checks, and credit card transactions.! • Assisted customers with clerical tasks such as scanning documents and calculating account changes.! • Handled returns and issued refunds.! • Carefully accounted for and documented the register's cash balance at the beginning and end of shift.! • Regularly learned the in-depth details of rental agreements for periodic policy changes. Communicated with customers about terms and answered questions.! Receptionist at Stillwater Motors (2009-2010) • Answered, screened, and directed inbound phone calls.! • Performed general administrative duties including scheduling meetings and appointments, faxing, and mailing.! • Took verbal and written messages and delivered them efficiently to the desired department or individual.! • Accepted letters and packages delivered to the front desk and distributed them to the appropriate staff.! • Handled delicate customer interactions regarding special requests and complaints.! • Maintained a neat, tidy, and pleasant appearance and environment in the reception area.! Volunteer Work (2011-2014) Long term volunteer promoting and facilitating ballroom dancing in the Twin Cities with national organizations such as USA Dance and U Partner Dance.! • Planned advertising strategies for regular events! • Designed and distributed digital ad campaigns and presentations! • Organized and trained volunteers to promote special events Work History Qualifications • Microsoft Office (Word, Excel, Powerpoint, Outlook)! • Business management and accounting software (including Reynolds&Reynolds)! • Fluent in English and Bulgarian ! • Certified Title Professional! Education 2011- Present ! Economics major at Metropolitan State ! University, St. Paul, MN Career Profile