Melanie D. Zarco is seeking a full-time position utilizing her office management and administrative support skills. She has over 10 years of experience in roles such as office manager, administrative wage garnishment specialist, and receptionist. Zarco has strong skills in data entry, communication, organization, customer service, and using Microsoft Office. She holds a Bachelor's degree in Business Administration from the University of Phoenix.

1. Melanie D. Zarco
1909 S. Lark Ellen Ave West Covina, CA 91792 (E) cutiezoe03@Gmail.com (C) 626-315-8080
I am currently seeking a full time position in an environment that offers a greater challenge with availability
in company growth. I am dependable, efficient and have a self-motivated professional desire to support
executives and build a loyal client base. My goal is to become an associate with a company where I can
utilize my office management skills, administrative support and gain further experience while enhancing the
company’s productivity and reputation.
• Strong data entry skills with proven speed and accuracy
• Great written and oral communication skills
• Proficient in managing business correspondence
• Ability to organize personal work priorities
• Knowledge of filing and updating records
• Ability to work independently and as part of a team
• Expert in handling office equipment
• Internet savvy with expertise in Microsoft Office and various company applications
• Excellent customer service orientation
• Ability to research and analyze data effectively
• Exceptional attention to detail and interpersonal skills
Collection Technology Incorporated – Monterey Park, CA
Administrative Wage Garnishment Specialist, November 2011 – Current
• Follow a number of specific procedures in completing several repetitive clerical steps performed in a
prescribed or slightly varied sequence
• Coding and filing documents in an extensive alphabetical file
• Initiate proceedings to collect debt through deductions from the debtor’s pay until debt and all
accumulated interest and other late payment charges are paid in full
• Calculating and posting charges to departmental accounts
• Monitoring collections under the Administrative Wage Garnishment Order to ensure employer
compliance
• Forwarding any request for a hearing by a debtor to the California State Treasury’s office.
Hubka Chiropractic Corporation – Pasadena, CA
Office Manager, September 2010 – September 2011
• Responsible for sterilizing, organizing all patient rooms, maintaining office supplies and the office
machinery
• Gather daily mail, sort, organize and distribute to the appropriate personnel
• Assisted daily with legal claims, collections, memberships, medical records and billing for both the
Chiropractor and Acupuncturist as well as Workers Compensation
• Create and maintain various filing systems in an accurate and organized manner
• Answered a high volume of calls, message taking and appointment setting for patients and doctors
• Locate and attach appropriate files to incoming correspondence requiring replies
• Arranged conferences, meetings, or travel reservations for management
Stratus Building Solutions – Upland, CA

2. Office Manager and Sales Associate, October 2009- September 2010
• General office management duties; opening/closing office, maintaining office supplies, organizing all
conference rooms and main office
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate
individuals
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, pay
records, invoices, balance sheets, or other documents
• Identify potential clients, using advertising campaigns, mailing lists, or personal contacts
• Developed financial plans based on analysis of clients' financial status, and discuss financial options
with clients
• Prepared closing documents that are needed to implement plans selected by clients with receiving
payment and record receipts for individual and company records
• Dispersed badges, passes, and identification cards, and perform other security-related duties
• Assisted the District Manager with administrative projects such as; scheduling daily task to each
department and creating forms and records
• Completed all monthly billing in a timely manner to avoid loss of revenue
Air Cleaning Systems – Pomona, CA
Receptionist, Human Resources and Safety Manager, November 2007- October 2009
• Maintained general receptionist duties; operate office equipment such as fax machines, copiers, phone
systems, and use computers for spreadsheet, word processing, database management, and other
applications
• Provided assistance with various City and County Sales bids for vehicle exhaust systems contracts
• Assisted Accounting with Accounts Payable/Receivable invoices, data entry and filing accordingly
• Process, verify, and maintain personnel related documentation, including staffing, recruitment,
training, grievances, performance evaluations, classifications, and employee leaves of absence
• Mediate between benefits providers and employees, such as by assisting in handling employees'
benefits-related questions or taking suggestions
• Conducted employment/exit interviews and new hire orientations
• Maintain and apply knowledge of current policies, regulations, industrial processes and updating the
MSDS manual as needed
• Conduct or direct testing with each employee for compliance with health and safety regulations and
distributed passing certificates
University of Phoenix – Ontario, CA
• Bachelors of Business Administration- 2014
Val Verde High School – Perris, CA
• High School Diploma- 2004
References upon Request