1. MONICA E. FLOWERS
(516) 368-5782
monicaflowers71@gmail.com
PROFESSIONAL EXPERIENCE
Administrative Support Professional experienced in fast paced environments demanding strong origizational and
interpersonal skills. Trustworthy, ethical, direct, and committed to superior customer service. Confident and poised
in interactions with individuals at all levels. Detailed orientated able to multitask effectively.
Nassau Extended Care Facility Jan 2009 –June 2013
Administrative Assistant
• Performed Administrative and secretarial support for the Administrator of a 280 bed facility.
• Provided discreet secretarial, reception services for the Administrator.
• Provided telephone support and supervised full and part time staff for 6 administrative staff members.
• Answered/screened phone calls, met and greeted clients, created and modified documents using Microsoft
Office.
• Maintained up to date confidential files, retained evidence of communications with Regulators,
Background Check Vendors, Accounts Payable and Payroll.
• Coordinated and maintained records for the company credit card.
• Managed Petty Cash process.
• Performed general clerical duties: xeroxing, faxing, mailing, filing.
• Managed the procurement and inventory of office supplies.
JPMorgan Chase & Co., Chase Auto Finance, Garden City, NY Apr 2003 – Dec 2008
Customer Service Supervisor
• Promoted rapidly from customer service representative to supervision.
• Successfully utilized a variety of systems and web-based tools to research and resolve customer issues.
• Demonstrated ability to handle numerous and diverse service activities in a timely, effective, and
professional manner while providing the highest level of quality service to the customers.
• Worked independently in a self-directed mode to meet defined goals and customer objectives.
• Provided the highest level of quality service to customers and ensured timely investigation of customer
problems by documenting customer impact and assigning appropriate priority.
• Corresponded with other departments on a daily basis to resolve customer inquiries.
• Customized letters to communicate with customers and partnering companies.
• Processed account maintenance adjustments.
• Managed customer complaints, issues, and inquiries using self directed initiatives; used independent
judgment to select most appropriate manner for handling situations to ensure customer satisfaction.
• Provided feedback and suggestions on methods to resolve errors. .
• Acted as liaison for Chase Auto Finance Executive Office.
• Initiated and ensured timely escalation when appropriate of customer problems to the Chase Auto Finance
Executive Office to ensure management awareness of severe problems
EDUCATION AND TRAINING
• A.O.S. Pastry Arts 1990, Johnson & Wales University Providence Rhode Island
• B.O.S. Food Service Management 1992, Johnson & Wales University Providence Rhode Island