This document discusses resolving conflict in the workplace. It defines different types of conflict, such as functional vs. dysfunctional and content vs. values conflicts. It also outlines sources of conflict, such as differences in ideas, values, self-perception, or institutional policies. The document then recommends strategies for analyzing conflicts, including understanding all parties and issues involved. It presents approaches to resolving conflicts, such as win-lose, lose-lose, or win-win solutions. Finally, it provides tips for managing specific personality types that may be involved in conflicts, as well as proactive strategies like boosting self-esteem and clear communication.