There are two types of conflict in organizations: task conflict, which involves disagreements over ideas and does not involve personal attacks; and relationship conflict, which threatens personal relationships. Conflict can be diagnosed based on factors like differing facts, perceptions, roles, environments, or personal issues. Common conflict resolution styles include competition, accommodation, avoidance, compromise, and collaboration, with collaboration aiming to satisfy all parties' concerns.

1. Conflict and
Negotiation

2. Types of Conflict and
Their Effects
There are two kinds of conflict occur
in a organization:
 Task conflict
 Relationship conflict
Task conflict over tasks, idea, and
divorced from evaluation of people’s
character. (good conflict)
Relationship conflict problem solving,
team function, and highly threaten
and damaging personal relationship.
(bad conflict).

3. Diagnosing Conflict Sources
Diagnosis are forced on
relationships and task:
 Relationship-centered
 Task-centered
Relationship-centered disputes
can nasty.
Task-centered disputes are
debates.

4. Diagnosing Conflict Sources
Diagnosing Conflict has five different factor:
Informational Factors – when people have
develop their point of view on basis of a
different set of facts.
Perceptual Factors – when people have
different images of the same thing.
Role Factors – when people believe their
roles within organization somehow conflicts
with their position.
Environmental Factors – can cause least
intensify, conflict situations.
Personal Factors – most intractable conflict
sources.

5. Matching Conflict Styles with
Situations
There are several styles and strategies. One
of the most well known conflict style is the
Thomas-Kilman Conflict Mode Instrument.
This has 5 conflict resolution strategies:
 Competition
 Accommodate
 Avoidance
 Compromise
 Collaboration

6. Matching Conflict Styles with
Situations (cont’d)
Competition – which a individual pursue their own concerns relative
aggressively.
Tips
Be direct
Explain later
Use this strategy selectively
Accommodation – which a individual neglect their own concerns to
satisfy the concerns of others.
Strategies
Acknowledge the accommodation
Have a rationale
Avoidance – individuals circumvent their own concerns.
Guidelines
Set time limits
Set goals for the time out period
Compromise – individuals pursue a acceptable solution that
partially satisfies everyone involved.
Collaboration – individuals work that meets all parties concerns.