The Reliability Division of ASQ had 5 goals for 2009/2010: 1) Increase member value by developing a pocket guide for members, but instead worked on CRE exam prep course. 2) Upgrade technical journal and separate newsletter, which was accomplished. 3) Increase member retention through discussion boards and welcome messages, which was partially accomplished. 4) Partner with local sections by holding joint meetings in several regions and distributing the journal, which was accomplished. 5) Improve division processes like maintaining a calendar of reliability events and updating the website, which was accomplished.

1. RELIABILITY DIV1SION GOALs and Results for 2009/2010
by Fred Schenkelberg
1) Increase member value – Develop a small pocket guide book on reliability
profession for members.
Results: Not accomplished – instead working with ASQ Learning Institute on
CRE prep course – enlisted 12 subject matter experts to work on content
development.
2) Upgrade the technical journal of the division and separate under separate cover
newsletter – all formerly within Reliability Review
Results: Accomplished - Newsletter in place and published four times. RR
scheduled to end publication in Dec 2010 with start of Quality Engineering
participation starting 1st quarter 2011.
3) Increase Member retention – Stimulate discussion board questions and update
member welcome.
Results: Accomplished – The transition to the new ASQ discussion board
continues to have login problems and lack of participation. The use of Linkedin’s
Reliability Division group has enjoyed increasing participation and been a
bountiful source of volunteers. The new member welcome is an email from the
chair sent to new members once the monthly membership lists are made available.
Continue to receive positive feedback from new members each month on the note.
4) Partner with ASQ sections to promote reliability at local level.
a. 5 Regions will hold joint meetings with RD and someone else
Results: Accomplished with multiple meetings in Minnesota, Silicon
Valley, and Rochester. Along with Division sponsorship of Silicon Valley
Section 1 day quality conference.
b. Add to contents of past RAMS on “members only” website.
Results: In progress once the technical hurdles ironed out by ASQ IT and
process put in place to uploading, keywords, etc.
c. Distribute RD journal to members on Opt-Out and timely basis
Results: Accomplished – hardcopy to all members for last four issues of
the journal, two last FY and two at start of next FY.
d. Sponsor one track at future WCQI
Results: Not accomplished – instead focusing on joining as sponsor of the
Fall Technical Conference – track accepted there. Also, sponsored track at
the Silicon Valley Section 1 day quality conference.
e. Sponsor at least one Fellow nomination.

2. Results: Not Accomplished - Three candidates are in the process of
building application – none submitted
5) Improve Division Process
a. Continue and update calendar of reliability events
Results: Accomplished – team of 5 people actively updating Google
calendar with web presence on site www.reliabilitycalendar.com with
thousands of entries
b. Update website for members – add local event activities and contact
information
Results: Accomplished – added CRE Exam committee page among other
revisions, updates and inclusions. Added Regional Councilor’s page, too.