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Why Interpersonal skills needed?
• To improve
  – Relationship
  – Working
    environment
  – Leadership skills
  – Productivity
  – All round success
  – Liking by others
Interpersonal Skills generates better
              leaders
           Interpersonal skills


        Personality development


            Leadership skills
What are the inputs?
• Listening
• Verbal communication
  (oral and written)
• Non verbal
  communication
• Managing criticism
• Giving praise
• Managing conflict
  situation
Listening
• Active listening
• Avoid attitudinal
  barriers
  – prejudice,
  – preoccupation,
  – casual attitude,
  – egocentrism
• Alert to all cues and
  give feedback
Verbal communication
• Oral and written
• Empathise               How are you
                                        I’m Fine, Sir
• Alert to feedback –     Mr. Verma?

  eye contact
• Clarity
• Be interesting
• Delivery of your oral
  communication
Non verbal communication
•   Body language
•   Rate of speech
•   Voice pitch
•   Pronunciation
•   Postures, gestures
•   Facial expressions
Offering constructive criticism
• Understand other
  person’s perspective –
  empathise
• Criticise behaviour and
  not person
• Avoid sounding
  judgmental
• Avoid critical overload
  – avoid several
  complaints at a time
Responding to criticism
• Recognise value of
  criticism
• Understand the
  perspective of the
  person criticising
• Seek constructive
  changes to the
  behaviour that
  prompted criticism
Giving praise
• Power of praise –
  motivation
• Make praise specific
  – praise progress –
  timed properly
• Be sincere and
  honest
• Never overdo praise
Managing conflict situation
• Disagreements due
  to seeing, hearing
  and interpreting
  differently
• Badly managed
  conflict damages
  relationship
• Resolve conflict –
  win win situation
To become a good leader
• Good interpersonal skills
• Be proactive
• Effective oral and written
  communication skills
• Organising works
  effectively
   – Discipline in work
     situation
   – Planning and execution
• Always positive thinking
  – using positive words
How to Develop
   Effective Interpersonal Skills
• Overcoming Barriers
  to Communication
• Tactful
  Conversations
• Managing your
  Attitude
• Interpersonal
  Relationship
Overcoming Barriers to
          Communication
• Physical or
  environmental barrier
• Language barrier
• Personal or socio
  psychological barrier
Tactful Conversations
T = Think before you speak
A = Apologize quickly when you blunder
C = Converse, don’t compete
T = Time your comments
F = Focus on behavior – not personality
U = Uncover hidden feelings
L = Listen to feedback
Managing your attitude Attitude

               High
                                          Let’s Both Win
                          Go For It
  Confidence




                                   Let’s Trade
               Medium




                                            Yes Boss

                        Run Away
               Low




                                   You in a Situation
Interpersonal Relationship
• Become genuinely
  interested in other
  people
• Call people by their
  names
• Talk in terms of the
  other person’s interest
• Smile
• Listen
"There are two types of people --
those who come into a room and
 say 'Well, here I am!' and those
 who come in and say 'Ah, there
            you are'.“
               - Frederick Collins

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Rav interpersonal skills

  • 1.
  • 2.
  • 3. Why Interpersonal skills needed? • To improve – Relationship – Working environment – Leadership skills – Productivity – All round success – Liking by others
  • 4. Interpersonal Skills generates better leaders Interpersonal skills Personality development Leadership skills
  • 5. What are the inputs? • Listening • Verbal communication (oral and written) • Non verbal communication • Managing criticism • Giving praise • Managing conflict situation
  • 6. Listening • Active listening • Avoid attitudinal barriers – prejudice, – preoccupation, – casual attitude, – egocentrism • Alert to all cues and give feedback
  • 7. Verbal communication • Oral and written • Empathise How are you I’m Fine, Sir • Alert to feedback – Mr. Verma? eye contact • Clarity • Be interesting • Delivery of your oral communication
  • 8. Non verbal communication • Body language • Rate of speech • Voice pitch • Pronunciation • Postures, gestures • Facial expressions
  • 9. Offering constructive criticism • Understand other person’s perspective – empathise • Criticise behaviour and not person • Avoid sounding judgmental • Avoid critical overload – avoid several complaints at a time
  • 10. Responding to criticism • Recognise value of criticism • Understand the perspective of the person criticising • Seek constructive changes to the behaviour that prompted criticism
  • 11. Giving praise • Power of praise – motivation • Make praise specific – praise progress – timed properly • Be sincere and honest • Never overdo praise
  • 12. Managing conflict situation • Disagreements due to seeing, hearing and interpreting differently • Badly managed conflict damages relationship • Resolve conflict – win win situation
  • 13. To become a good leader • Good interpersonal skills • Be proactive • Effective oral and written communication skills • Organising works effectively – Discipline in work situation – Planning and execution • Always positive thinking – using positive words
  • 14. How to Develop Effective Interpersonal Skills • Overcoming Barriers to Communication • Tactful Conversations • Managing your Attitude • Interpersonal Relationship
  • 15. Overcoming Barriers to Communication • Physical or environmental barrier • Language barrier • Personal or socio psychological barrier
  • 16. Tactful Conversations T = Think before you speak A = Apologize quickly when you blunder C = Converse, don’t compete T = Time your comments F = Focus on behavior – not personality U = Uncover hidden feelings L = Listen to feedback
  • 17. Managing your attitude Attitude High Let’s Both Win Go For It Confidence Let’s Trade Medium Yes Boss Run Away Low You in a Situation
  • 18. Interpersonal Relationship • Become genuinely interested in other people • Call people by their names • Talk in terms of the other person’s interest • Smile • Listen
  • 19. "There are two types of people -- those who come into a room and say 'Well, here I am!' and those who come in and say 'Ah, there you are'.“ - Frederick Collins