This presentation provides an overview of communication and introduces you to themain elements in the communication process. It also highlights the importance ofwriting clear, positive messages and offers you some basic tips and guidelines onthis form of communication so that you may become more proficient in the kindof writing needed at home as well as in the college and workplace. You will alsolearn about some of the common pitfalls which may impede the effectiveness ofwritten communication.
This presentation provides an overview of communication and introduces you to themain elements in the communication process. It also highlights the importance ofwriting clear, positive messages and offers you some basic tips and guidelines onthis form of communication so that you may become more proficient in the kindof writing needed at home as well as in the college and workplace. You will alsolearn about some of the common pitfalls which may impede the effectiveness ofwritten communication.
Interpersonal Communication
Nature of Interpersonal Communication
Axioms & Universals of Interpersonal Communication
medium of Interpersonal communication
N4 Communication - Organisational Communication for students at TVET Colleges...Varsity College
Organisational Communication, Module 3 for N4 students studying Communication at TVET Colleges in South Africa. This slideshow can be used as notes for this module.
This course is an outstanding platform for students and experts to experience the key elements of communication and to foster their career in business communication.
Meaning of Communication
Characteristics of Communication
Process of Communication
Types of Communication
Levels of Communication
Barriers of Communication
,
business communication
,
formal communication
,
informal communication
,
verbal communication
,
non verbal communication
,
communication
,
methods of communication
,
barriers to communication
N4 Communication - Basic Communication Principles for N4 students at TVET Col...Varsity College
This module lays the foundation for all communication studies. The Basic Communication Principles is Module 1 for N4 students at TVET Colleges in South Africa. These notes can be used as background for students' studies.
This was our class presentation which was about communication. In this presentation I have covered many topics like Communication, Basic Forms of Communication, Elements of Communication, Communication in an Organization, Effective Communication, Communication Barriers, How to Overcome Barriers etc.
8 Essential Interpersonal Skills Project Manager Must Have! PMExamSmartNotes
** Special announcement: Sign-up for my free PMP course now > http://bit.ly/freepmpcourse
This presentation talks about the 8 essential interpersonal skills that a project manager must understand and practice. This topic is part of PMBOK (Tools and Techniques of Manage Project Team and Develop Project Team processes from Project Human Resources Management knowledge area) and is helpful in your preparation for PMP or CAPM certification exams. Or you can use this to understand more about project management.
For more detailed study notes visit www.PMExamSmartNotes.com.
Interpersonal Communication
Nature of Interpersonal Communication
Axioms & Universals of Interpersonal Communication
medium of Interpersonal communication
N4 Communication - Organisational Communication for students at TVET Colleges...Varsity College
Organisational Communication, Module 3 for N4 students studying Communication at TVET Colleges in South Africa. This slideshow can be used as notes for this module.
This course is an outstanding platform for students and experts to experience the key elements of communication and to foster their career in business communication.
Meaning of Communication
Characteristics of Communication
Process of Communication
Types of Communication
Levels of Communication
Barriers of Communication
,
business communication
,
formal communication
,
informal communication
,
verbal communication
,
non verbal communication
,
communication
,
methods of communication
,
barriers to communication
N4 Communication - Basic Communication Principles for N4 students at TVET Col...Varsity College
This module lays the foundation for all communication studies. The Basic Communication Principles is Module 1 for N4 students at TVET Colleges in South Africa. These notes can be used as background for students' studies.
This was our class presentation which was about communication. In this presentation I have covered many topics like Communication, Basic Forms of Communication, Elements of Communication, Communication in an Organization, Effective Communication, Communication Barriers, How to Overcome Barriers etc.
8 Essential Interpersonal Skills Project Manager Must Have! PMExamSmartNotes
** Special announcement: Sign-up for my free PMP course now > http://bit.ly/freepmpcourse
This presentation talks about the 8 essential interpersonal skills that a project manager must understand and practice. This topic is part of PMBOK (Tools and Techniques of Manage Project Team and Develop Project Team processes from Project Human Resources Management knowledge area) and is helpful in your preparation for PMP or CAPM certification exams. Or you can use this to understand more about project management.
For more detailed study notes visit www.PMExamSmartNotes.com.
The slide is about the need and importance of inter personal skills. Each and every business day the manager puts many decision questions to the test. The questions must first be identified as problems or opportunities, verified; scaled into mathematical models for which an answer will abound, and then controlled by updating the solutions because of the dynamic nature of business decisions. Mathematics has been recognized as an autonomous interior constructional activity which, although it can be applied to an exterior world, neither in its origin nor in its methods depends on an exterior world. The criterion of a good mathematical model is confined to its usefulness in making good strategic decisions. This is the absolute core of Management Science approach to decision-making, which is the science of decision-making. Not all science facts have practical usefulness. For example, Darwin's insight had no practical payoff, but he was a revered figure because he changed the way humans see their place in nature. The slide is based on the premise that a good decision maker has good interpersonal skills.
Management Science can help reduce or eliminate the fear of making wrong decisions by providing help with the decision-making process. In fact, management science's goal is to eliminate decidophobia. This is accomplished through the phased processes of management science that dissects the components of the decision into workable elements and allows one to proceed to the decision-making stage with sound knowledge on which to base one's choice. However, if you choose not to use management science, there are plenty of other ways to avoid making decisions.
These slides highlights the importance of positive leadership in project management. It covers the definition of leadership, impact of leadership on the organization, leaders vs. managers and the role of leadership during the project life cycle.
Beyond the Codes_Repositioning towards sustainable developmentNimot Muili
This paper "Beyond the Codes: Repositioning Towards a Sustainable Development," presented in 2013, underscores the crucial role of effective communication in driving sustainability within engineering practice. While traditional engineering approaches have relied heavily on codes of measurement and standardization to ensure safety and efficiency, the paper argues for a fundamental repositioning of engineering towards sustainability. This repositioning, depicted as going "beyond the codes," urges engineers to integrate sustainability principles into their work.
Engineers must recognize that sustainability encompasses environmental stewardship, social equity, and economic prosperity, transcending mere compliance with technical standards. This broader mandate requires engineers to engage in dialogue with diverse stakeholders, including policymakers, industry leaders, and communities. Effective communication becomes paramount in fostering collaboration and garnering support for sustainable initiatives.
Moreover, engineers must embrace a new mindset that positions sustainability as a core aspect of their profession. They must advocate for sustainability within their organizations, challenging existing norms, and championing innovative solutions. This shift in perspective requires engineers to become proficient communicators, capable of articulating the value proposition of sustainability to various audiences.
Internal communication within engineering firms is equally vital, fostering a culture of collaboration and innovation. Engineers must share knowledge, expertise, and best practices to accelerate the adoption of sustainable technologies and practices. Visual communication tools, such as data visualization, can aid in conveying complex technical information effectively.
Ultimately, the paper emphasizes that effective communication is essential for repositioning engineering towards sustainability. By embracing communication as a core competency and championing sustainability, engineers can navigate the complexities of the 21st century and pave the way for a more sustainable future.
Making communications land - how to leverage the best mediums webinar
Monday 4 December 2023
APM Enabling Change Specific Interest Group, APM People Specific Interest Group and Change Management Institute
Presented by:
Abimbola Oyekoya and Matthew Lawrence
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/making-communications-land-how-to-leverage-the-best-mediums-webinar/
Content description:
One of the most fundamental components of change delivery is communication. Whether that's the communications between project teams, to project sponsors or the impacted users, how effective we are as practitioners can have lasting impacts.
In this session, we reviewed how an awareness of your change delivery environment might impact and influence your selection of communication channels and their ultimate effectiveness.
Looking at case studies provided by APM and Change Management Institute practitioners, we will explore the following considerations:
1. The scale, scope and complexity of the project and how that should shape our comms approach
2. How mature the project is and what impact this might have on what you say, to who
3. Cultural nuances and their influence on what communication mechanisms are chosen, when, and why.
Engage with the series:
Making communications land - Pertinence and proximity webinar
Wednesday 6 September 2023
https://www.apm.org.uk/news/making-communications-land-pertinence-and-proximity-webinar/
1. I NTERPERSONAL SKILLS FOR
PROJECT MANAGERS
Dr Anthony Yeong
DBA MBA PMP PRINCE2 Practitioner
July 2011
2. A GENDA
Why Interpersonal Skills?
Leadership
Team building
Motivation
Communication
Influencing
Decision making
Political and Cultural awareness
Negotiation
3. R EFERENCE
A Guide To The Project Management Body of
Knowledge (PMBOK® Guide) Fourth Edition
- Project Management Institute
Appendix G: Interpersonal Skills
4. I NTERPERSONAL SKILLS
The “Soft” side of Project Management
5. W HY INTERPERSONAL SKILLS ?
Project managers work closely with
project team members and stakeholders.
Effective project managers require good
project management skills, technical
knowledge and interpersonal skills.
Interpersonal skills assist project
managers to manage project effectively.
Interpersonal skills is vital to the
successful outcome of a project.
6. L EADERSHIP
Lead the project team members and
stakeholders toward a common project goal.
Ability to get things done through the
project team members.
Effective leadership: RESPECT & TRUST
Project initiation: communicate,
motivate and inspire project team.
All phases: maintain the vision, strategy
and communications.
Evaluate performance of the project
team.
7. T EAM BUILDING
Process of helping project team members
working towards common project goals.
Designed for improving project team
performance.
Result of good leadership and good team
building is teamwork.
Promoting trust and open communication.
Team building is ongoing process.
8. T EAM BUILDING
Tasks:
Establish goals
Define and negotiate roles & procedures
Processes:
Communication
Conflict management
Motivation
Leadership
9. MOTIVATION
Project success depends on project team’s
commitment.
Project team’s commitment depends on
motivation.
Maximize self-satisfaction.
10. MOTIVATION
Motivational values:
Job satisfaction
Challenging work
Sense of accomplishment
Achievement and grow
Sufficient financial compensation
Rewards and recognition
11. M ASLOW ’ S H IERARCHY OF N EEDS
Self Truth, Creativity, Wisdom
Actualization
Recognition, Confidence, Respect
Esteem
Friendship, Belonging
Social
Safety
Security, Assurance
Physiological Food, Water
12. C OMMUNICATION
Single biggest reason for project success or failure.
Open communication leads to high performance.
Improves relationship in project team.
Creates mutual trust.
Listening is an important part of communication.
13. C OMMUNICATION
Project managers should:
Identify communication channels
Information need to provide
Information need to receive
Communicate effectively to stakeholders
14. C OMMUNICATION
Project managers should communicate:
the right information to
the right people
at the right time
at the right place
using the right format
15. INFLUENCING
Influencing is a strategy of sharing power and
relying on interpersonal skills to get others to
cooperate towards common goals.
16. INFLUENCING
Lead by example, and follow through with
commitments.
Clarify how a decision will be made.
Use a flexible interpersonal style, adjust the style
to the audience.
Apply your power skilfully and cautiously.
Think of long-term collaboration.
17. D ECISION MAKING
Four decision styles used by project managers:
Command
Consultation
Consensus
Coin flip (random)
18. D ECISION MAKING
Four major factors
Time constraints
Trust
Quality
Acceptance
19. SIX - PHASE DECISION MAKING PROCESS
Problem
Definition
Evaluation Problem
of the Solution
Outcome Generation
and Process
Solution
Ideas to
Evaluation
Action
Planning
Solution
Action
Planning
20. P OLITICAL & CULTURAL
AWARENESS
Political awareness
Skilful use of politics and power helps in project success.
Ignoring or avoiding politics and inappropriate use of
power lead to difficult projects.
People are trying to exert their influence to get
things done their ways.
Stakeholder management
Follow the established process
21. S AMPLE STAKEHOLDER
MANAGEMENT LOG
Name Title Role in Interest Influence Relation- Strategy
Project in Project on ship
Project
Mr ABC Sales Key Medium High Good Invite him
to project
Director decision committee
maker meetings
23. P OLITICAL & CULTURAL
AWARENESS
What is culture?
“The collective programming of the human mind that
distinguishes the members of one human group from
those of another”. - Geert Hofstede
24. P OLITICAL & CULTURAL
AWARENESS
Cultural awareness
Global project environment
Cultural diversity
Mutual trust
Win / Win atmosphere
Use of good communication planning
25. P OLITICAL & CULTURAL
AWARENESS
Cultural differences
Language
Religion
Customs
Rituals
Business meeting etiquette
26. H OFSTEDE ' S FIVE
C ULTURAL D IMENSIONS
Power Distance Index
Individualism
Masculinity
Uncertainty Avoidance Index
Long-Term Orientation
27. NEGOTIATION
Negotiation is a strategy to get other parties to
reach an agreement.
It is an integral part of project management.
It increases the probability of project success.
28. N EGOTIATION SKILLS
Analyze the situation.
Differentiate between wants and needs.
Focus on interests and issues rather than on
positions.
Ask high and offer low, but be realistic.
Make a concession with value yielding.
Win-Win negotiation.
Do a good job in listening and articulating.
29. W IN - WIN N EGOTIATION
STEPS
Focus on common project goals.
Establish rapport and relationships.
Understand what motivates the stakeholders.
Understand the Win-Win options.
Practice and Practice.
Emphasis on the consensus.
Confirmation of the agreement.
Analyze the outcome and risks.
Summarize and document what have been agreed.
30. T HANK YOU
Dr Anthony Yeong
Email: anthony@anthonyyeong.com