The document discusses the importance of non-verbal communication and body language, asserting that body language comprises 93% of the communicated message. It highlights how various non-verbal cues, such as posture, facial expressions, and movements, can reinforce or contradict spoken words. The conclusion emphasizes the need for awareness of body language to enhance overall communication effectiveness.

1. YOUR BODY SPEAKS!
UNDERSTANDING BODY LANGUAGE & NONVERBAL COMMUNICATION
2012 Copyright Michelle J. Miller
All Rights Reserved

2. NON-VERBAL COMMUNICATION/BODY LANGUAGE

3. WHAT IS NON-VERBAL
COMMUNICATION?
• Behavior and elements of speech, aside from
words, that transmit meaning
• Nonverbal communication includes:
- pitch, tone & volume of voice
- body posture & stance
- movements & appearance
• Today we will focus on body language

4. WHAT IS BODY LANGUAGE USED FOR?
• Direct Replacement of Words
• Reinforcement of Words
• Mirror Inner Emotion & Attitudes

5. COMMUNICATION IN PERSPECTIVE
Body language communicates 93% of your message!!!
0% Communication
Verbal Voice Tone Body Language
7%
38%
55%

6. RALPH WALDO EMERSON
“What you do speaks so loud
that I cannot hear what you
say.”

7. BODY LANGUAGE IS IMPORTANT
• Meaning in Movement
• Reject or Support Spoken
Words
• Reflect mental or emotional
condition
• Can’t be controlled as easily
as words

8. LET’S LOOK AT HOW THE BODY
SPEAKS
• Each area circled display
difference verbal
communication
• Facial
expression, posture, feet and
hands are all sending a
message here

10. POWERFUL & INTIMIDATING!

11. DON’T APPROACH ME!

13. WHAT IS YOUR BODY SPEAKING?
• Crossing arms – unconscious barrier
• Smile – welcomes communications
• Biting Lip - Nervousness

14. CONCLUSION
• Know that your body speaks everyday
• Your body may be conveying a message you didn’t realize
• Make sure your body language reinforce your verbal message
• Reconsider ways to enhance your communication with body
language