The document discusses various aspects of workplace dynamics, focusing on communication styles categorized by the DISC model: Dominance, Influence, Steadiness, and Compliance. It highlights how misunderstandings arise from different personality traits and communication preferences, ultimately affecting team efficiency and conflict resolution. Key points emphasize the importance of recognizing and adapting to these differences to improve workplace relationships and outcomes.

1. Why do people drive you mad at work?

2. Communication Customer Service Sales Team Building Job Selection Time Management Family Relationships Social Relationships Goal Setting Career Planning Conflict Resolution

3. What is DiSC? Dominance Influence Conscientiousness Steadiness

4. The ‘D’ Factor Situational Dominance Competitive Determined Strong Willed Driving Conservative Co-operative Weighs Pros & Cons Cautious High Low

5. The ‘I’ Factor Influence Situational Optimistic Demonstrative Persuasive Trusting Calculating Sceptical Undemonstrative Logical High Low

6. The ‘S’ Factor Stability Patient Loyal Team – Person Predictable Resistant to Change Restless Variety Orientated Flexible Impulsive Situational High Low

7. The ‘C’ Factor Compliance Situational Systematic Conventional Perfectionist Careful Self Willed Independent Stubborn Tactless High Low

8. What are the differences? Situational D I S C D I C S D I S C D I C S

9. What are the Differences? Situational D I S C D I C S D I S C D I C S

10. Step 1 Understanding

11. Step 2 Recognising

12. Step 3 Adapting

13. Understanding Recognising Communication Adapting

14. Appreciating the difference D I S C Desire to win Willingness to state unpopular positions Driven Quick to challenge Fun loving Trusting of others Ability to make others feel welcome or included Good planner Natural ability to organise Great listener Need for job completion Follows rules Good quality control people Organises and analyses High expectations

15. D I S C Keep your distance Strong handshake Lean forward Direct eye contact Controlled gestures Strong Clear, loud Confident Direct Win Lead the field Results Now New and unique Challenge Get close Use touch Relaxed, fun Friendly eye contact Expressive gestures Enthusiastic High & low modulation Friendly Energised Fun I feel Socialise Recognition Exciting Relaxed, close Methodical Lean back Friendly eye contact Small gestures Warm Soft Steady Low in volume Step by step Help me out Security Promise Think about it Keep your distance Stand or sit Firm posture Direct eye contact No gestures Clear Precise Limited inflection Here are the facts Proven No risk Analyse Guarantee 55% Body Language 38% Tone, Pace & Pitch of Voice 7% Words & Content D I S C

16. Why do people drive you mad at work?

17. Because you do not understand them and they do not understand you....

18. ÷ more consistent motivation = better bottom line ( Efficiency Conflict (

19. For further information contact: mbr solutions Pinnacle House Mill Road Linlithgow EH49 7SF Tel.: 01506 842 892 Mob: 07876 567 882 Email: [email_address]