This document discusses quality control and quality assurance in construction. It provides definitions of quality control as ensuring products meet requirements and standards, while quality assurance ensures quality fulfillment through planned activities. The document outlines the history and importance of QC/QA for owners, contractors, and consultants. It also describes QC/QA plans, specifications including performance, prescriptive and proprietary types, and universal systems like ISO and Six Sigma which aim to reduce errors and improve processes.