The document discusses quality management systems and standards. It provides definitions of quality assurance and quality control, describing QA as procedures to ensure a product meets requirements before completion, and QC as procedures to monitor and record results of quality activities to ensure standards are met. It lists ISO 9000 quality management system standards and outlines requirements for quality plans, methods statements, and inspection and test plans.

1. • Quality is conformance to requirements (Ph.Crosby)
• Quality is fitness for use ( Joseph Juran )
• Quality is continuous improvement through
reduced variation (Deming).
What is Quality?

2. GURUS
QUALITY
MANAGEMENT

3. GRADE

4. GIVEN
THE
CUSTOME
R Extras

5. ISO 9000 Family
The ISO 9000 family of standards listed below has been developed to
assist organizations, of all types and sizes, to implement and operate
effective quality management systems.
— ISO 9000 describes fundamentals of quality management systems
and specifies the terminology for quality management systems.
— ISO 9001 specifies requirements for a quality management system
where an organization needs to demonstrate its ability to provide
products that fulfil customer and applicable regulatory requirements
and aims to enhance customer satisfaction.
— ISO 9004 provides guidelines that consider both the effectiveness
and efficiency of the quality management system. The aim of this
standard is improvement of the performance of the organization and
satisfaction of customers and other interested parties.
— ISO 19011 provides guidance on auditing quality and environmental
management systems. Together they form a coherent set of quality
management system standards facilitating mutual understanding in
national and international trade.

6. ISO 9001:2015 (QMS)
International Standard for QMS

8. ISO 9001:2015 (QMS)
International Standard for QMS
Organization Quality Management
System (QMS)
Project Quality Plan (PQP)

9. QMS
Quality Management System (QMS) for any organization must be complied
with ISO 9001 requirements.
All requirements of ISO 9001:2015 (QMS) are generic and are intended to be
applicable to all organizations, regardless of type, size and product provided.

10. Project Quality Plan
(PQP)
The Project Quality Plan (PQP) forms part of SBG-ABCD overall Quality
Management system
(QMS). Its goals are to increase confidence that specified requirements will be met,
provide
greater assurance that processes is in control, to engender motivation and to provide
a structured
approach to project execution. The entirety of SBG-ABCD QMS is based upon the
Plan-Do-Check-
Act (PDCA) cycle for continuous improvement depicted below.

11. Quality Policy

12. Quality Objectives

13. KPI’s

14. 1
.
‫العليا‬ ‫االدارة‬ ‫التزام‬
.
2
.
‫الجودة‬ ‫لتحسين‬ ‫فريق‬
.
3
.
‫الجودة‬ ‫مقاييس‬
.
4
.
‫الجودة‬ ‫تكلفة‬ ‫تحديد‬
.
5
.
‫بالجودة‬ ‫الوعي‬
.
6
.
‫التصحيحية‬ ‫اإلجراءات‬
.
7
.
‫تن‬ ‫على‬ ‫بالتأكد‬ ‫بالمنشأة‬ ‫العمل‬ ‫بيئة‬ ‫بتهيئة‬ ‫العيوب‬ ‫انعدام‬ ‫أي‬ ‫الصفرية‬ ‫للعيوب‬ ‫التخطيط‬
‫العيوب‬ ‫برامج‬ ‫فيذ‬
‫الصفرية‬
.
8
.
‫الجودة‬ ‫تحسين‬ ‫في‬ ‫بدورهم‬ ‫القيام‬ ‫على‬ ‫المشرفون‬ ‫تدريب‬
.
9
.
‫ال‬ ‫يوم‬ ‫عليه‬ ‫ويطلق‬ ،‫لألحسن‬ ‫تغيير‬ ‫هناك‬ ‫بأن‬ ‫العاملين‬ ‫إلشعار‬ ‫وذلك‬ ‫يوم‬ ‫أو‬ ‫مناسبة‬ ‫تخصيص‬
‫معيب‬
‫الصفري‬
.
10
.
‫المنظمة‬ ‫أو‬ ‫بالمنشاة‬ ‫الفردي‬ ‫االبتكار‬ ‫وتشجيع‬ ، ‫األهداف‬ ‫وضع‬
.
11
‫ال‬ ‫حل‬ ‫على‬ ‫قدرتهم‬ ‫عدم‬ ‫حالة‬ ‫في‬ ‫باإلدارة‬ ‫االتصال‬ ‫على‬ ‫العاملين‬ ‫بتشجيع‬ ، ‫األخطاء‬ ‫أسباب‬ ‫إزالة‬ ‫ـ‬
‫مشاكل‬
‫العيوب‬ ‫من‬ ‫الخالي‬ ‫األداء‬ ‫تحقيق‬ ‫سبيل‬ ‫في‬ ‫تقف‬ ‫التي‬
.
12
‫التقدير‬ ‫ـ‬
:
‫تح‬ ‫في‬ ‫جيدة‬ ‫أداء‬ ‫مؤشرات‬ ‫حققوا‬ ‫الذين‬ ‫للعاملين‬ ‫والتحفيز‬ ‫للمكافئات‬ ‫برنامج‬ ‫عمل‬
‫الجودة‬ ‫سين‬
.
13
-
‫الجودة‬ ‫مجالس‬ ‫تأسيس‬
.
14
-
‫منتهية‬ ‫وغير‬ ‫مستمرة‬ ‫التحسين‬ ‫عمليات‬ ‫أن‬ ‫من‬ ‫للتأكد‬ ، ‫السابقة‬ ‫الخطوات‬ ‫تكرار‬
‫الجودة‬ ‫تحسين‬ ‫خطوات‬

15. QUALITY
SYSTEM &
PROCEDURES
Flow Chart
One Of
Quality
Tools And
Techniques

16. Project References
 PROJECT SPECS.
 Project Contracts
 PROJECT UPDATED DRAWING (DD & SD).
 REQUEST FOR INFORMATION RECORD (RFI.
RECORD)
 MATERIAL APPROVAL
 PROJECT QUALITY PLAN
 INTERNATIONAL
STANDARDS(ACI,ASTM,BS,DIN,..)
 Organizational Process Assets (OPA) and
Project Management Performance.

19.  QA is defined as a procedure or set of procedures
intended to ensure that a product or service under
development (before work is complete, as opposed
to afterwards) meets specified requirements.
 Do we work as planned or not.
 Auditing the quality requirements and the results
from the quality control measurements to ensure
appropriate quality standards are used
 Using quality auditing and Process analysis.
 ISO (WRITE WHAT YOU DO & DO WHAT YOU
WRITE)
QUALITY ASSURANCE
Audit During Activities Documentation

20. FORMS
 WORK INSPECTION REQUEST
 STAGES OF INSPECTION
 SAFETY PRE POURING INSPECTION REQUEST
 CONCRETE POURING RECORD
 MATERIALS INSPECTION REQUEST
 TRANSMITTAL FOR APPROVAL
 DOCUMENTS FOR INFORMATION
 REQUEST FOR INFORMATION
 …….
Final FormsFinal Forms 21-04-2014ExcelCopy of 00-FINAL
INDEX.xlsx

21. QUALITY CONTROL
 Quality control (QC) is a procedure or set of procedures intended to ensure
that a manufactured product or performed service adheres to a defined set
of quality criteria or meets the requirements of the client or customer.
 Monitoring and recording results of executing the quality activities to
assess performance and recommend necessary changes
 Preparing corrective action and preventive action
 Using Inspection And Testing.
 Validate Scope is the process of formalizing acceptance of the completed
project deliverables. The key benefit of this process is that it brings
objectivity to the acceptance process and increases the chance of final
product, service, or result acceptance by validating each deliverable.
Inspections Testing
After
Deliverables

22. Testing
Piling Static Load Test Steel Bend & Rebend

23. Testing
Electromechanical tests Electromechanical tests

24. Project Quality Management
 Includes the processes and activities of the performing organization that determine
quality policies, objectives, and responsibilities so that the project will satisfy the
needs for which it was undertaken.
 It implements the quality management system through policy and procedures with
continuous process improvement activities conducted throughout, as appropriate.
D D D
Project Life Time
QC
QC
QC
QA
QA
QA
QA
QA
QA
Product

25. Method Statement
MOS
Inspection and Test Plan
ITP

27. HOW WE WILL EXECUTE THE ACTIVITY:-
METHOD OF STATEMENT (M.O.S)
The Method statement should explain in detail the work that is to be
undertaken and the necessary remedial measures that need to be in
place in order to protect the site workforce and in some cases members
of the pubic who may be affected by work actions.

28. 1.Scope/Objectives
2.References
3.Health and Safety Hazards
4.Responsibilities
5.Procedures /Method to be Employed
6.Manpower Requirements
7.Material Requirements
8.Equipment Requirements
9.Health and Safety Provisions
10.Q.C Approvals and other Documentation
11.Site Safety Engineer’s Approvals
12.Risk Assessments
Table of Contents

29. ‫بند‬ ‫ألي‬ ‫التنفيذ‬ ‫طريقه‬ ‫عمل‬ ‫كيفيه‬
•
‫ك‬ ‫عليه‬ ‫المتعارف‬ ‫و‬ ‫الطبيعي‬ ‫الترتيب‬ ‫حسب‬ ‫الخطوات‬ ‫كتابه‬ ‫يتم‬
‫خطوط‬
‫عريضه‬
•
‫السابقه‬ ‫الخطوات‬ ‫من‬ ‫خطوه‬ ‫كل‬ ‫تفصيل‬ ‫يتم‬
•
‫درا‬ ‫و‬ ‫للبند‬ ‫التنفيذيه‬ ‫و‬ ‫التصميميه‬ ‫المخططات‬ ‫كافه‬ ‫تجميع‬ ‫يتم‬
‫جيد‬ ‫بشكل‬ ‫ستها‬
•
‫بالبند‬ ‫عالقه‬ ‫لها‬ ‫التي‬ ‫المواصفات‬ ‫دراسه‬ ‫يتم‬
•
‫من‬ ‫البند‬ ‫متطلبات‬ ‫كافه‬ ‫تحديد‬ ‫يتم‬
(
‫المواد‬
,
‫االدوات‬ ‫و‬ ‫المعدات‬
,
‫العم‬
‫اله‬
)
•
‫الصله‬ ‫ذات‬ ‫األقسام‬ ‫كافه‬ ‫من‬ ‫التنفيذ‬ ‫خطوات‬ ‫و‬ ‫طريقه‬ ‫مراجعه‬ ‫يتم‬
•
‫البند‬ ‫تنفيذ‬ ‫اثناء‬ ‫توافرها‬ ‫الواجب‬ ‫االحتياطات‬ ‫جميع‬ ‫تحديد‬ ‫يتم‬
•
‫ل‬ ‫الفعلي‬ ‫الترتيب‬ ‫الي‬ ‫نصل‬ ‫حتي‬ ‫اخري‬ ‫مرة‬ ‫الترتيب‬ ‫مراجعه‬ ‫يتم‬
‫و‬ ‫لخطوات‬
‫خطوه‬ ‫كل‬ ‫نهايه‬ ‫و‬ ‫بدايه‬
•
‫خط‬ ‫و‬ ‫لطريقه‬ ‫التوضيح‬ ‫من‬ ‫تزيد‬ ‫تفاصيل‬ ‫او‬ ‫صور‬ ‫اي‬ ‫اضافه‬ ‫يتم‬
‫وات‬
‫التنفيذ‬
•
‫الجودة‬ ‫قسم‬ ‫من‬ ‫اعتمادها‬ ‫يتم‬
‫السالمه‬ ‫و‬ ‫األمن‬ ‫قسم‬
‫المشروع‬ ‫ادارة‬
•
‫المالك‬ ‫لممثل‬ ‫لالعتماد‬ ‫تقديمها‬ ‫يتم‬
(
‫البند‬ ‫تنفيذ‬ ‫في‬ ‫البدء‬ ‫قبل‬
‫الموقع‬ ‫في‬
)

30. ‫بند‬ ‫ألي‬ ‫التنفيذ‬ ‫طريقه‬ ‫واعتماد‬ ‫مراجعه‬ ‫طريقه‬
•
‫هناك‬
3
‫تنفيذ‬ ‫طريقه‬ ‫اي‬ ‫واعتماد‬ ‫لمراجعه‬ ‫طرق‬
.1
‫المالحظات‬ ‫كافه‬ ‫كتابه‬ ‫مع‬ ‫التفصيليه‬ ‫المراجعه‬
(
‫كان‬ ‫صغيرة‬
‫او‬ ‫ت‬
‫كبيرة‬
)
‫كافه‬ ‫استيفاء‬ ‫بعد‬ ‫اخري‬ ‫مرة‬ ‫تقديمها‬ ‫اعادة‬ ‫طلب‬ ‫مع‬
‫المالحظات‬
Code C
.2
‫تجع‬ ‫و‬ ‫المالك‬ ‫حق‬ ‫تضمن‬ ‫عامه‬ ‫مالحظات‬ ‫كتابه‬ ‫مع‬ ‫العامه‬ ‫المراجعه‬
‫ل‬
‫اعتمادها‬ ‫مع‬ ‫وحده‬ ‫المقاول‬ ‫علي‬ ‫المسئوليه‬
Code B
.3
‫فقط‬ ‫الكبيرة‬ ‫المالحظات‬ ‫كتابه‬ ‫مع‬ ‫التفصيليه‬ ‫المراجعه‬
(
‫ال‬
‫سوف‬ ‫تي‬
‫مباشر‬ ‫بشكل‬ ‫التنفيذ‬ ‫طريقه‬ ‫في‬ ‫تؤثر‬
( )
Code B or C
‫حسب‬
‫الحاله‬
)

31. Inspection and Test Plan
(ITP)
ITP definition :
Inspection & Test Plan (ITP) – An Inspection & Test Plan is the program of
inspection, testing of materials, and survey shall be prepared and submitted by
the contractor to the Engineer for approval before usage and application to the
site.
Inspection and Test Plans are often used as a way to satisfy the ISO 9001
requirements in ‘8.2 Monitoring and Measurement’ in the ISO 9001 standard:
‘‘The organization shall monitor and measure the characteristics of the product
to verify that product requirements have been met. This shall be carried out at
appropriate stages of the product realization process in accordance with the
planned arrangements’’
For each activity on a construction site, there would be a corresponding Method
Statement as well as Inspection and Test Plan including Checklist shall be
developed.
Preparation, Review and Approval
Inspection and Test Plan is made and issued by the Quality Engineer, it should
then be reviewed by the Quality Manager, Construction Manager and approved

32. • The QA/QC Engineer shall maintain a register of all Inspection and Test
Plan (ITP) including Checklists.
• The QA/QC Engineer shall maintain a complete master set of approved
Inspection and Test Plan
• The inspection process shall have the inspection criteria for every
Inspection and Test Plan item. Here are the following:
 Surveillance ( S ) = random attendance at site, no signature required on the
Inspection Request ( IR ) or its accompanying documentation.
 Witness (W) = attendance at the site is expected, the signature is required
on check sheet of Inspection Request ( IR ) and Checklist, but if the
signatory is not present to sign at the time, follow on work may proceed and
the document(s) to be singed later.
 Hold Point (H) = attendance at the site is mandatory and signature is
required on the check sheet of Inspection Request at the time of the
inspection to release the following work.
 Review ( R ) = documents to be reviewed, no signature required on the
Inspection Request or its accompanying documentation.
 Records (RE) = documentation to be recorded, no signature required on the
Inspection Request or its accompanying documentation.
 Test ( T ) = attendance is required, signature required on check sheet of
Inspection request and checklist

33. How to prepare an ITP
• In general the ITP should follow the sequence of operations and clearly define who is
responsible for signing off each check.
First decide when in the process you want to conduct an inspection or check. Common
hold points are prior to a phase of high cost/ high value work, where any pre-exisiting
problems will create difficulties at the next stage, or will mean a high cost of re-work when
discovered later in the process.
For each check point you need to specify exactly what to look for (perhaps refer to another
document for details), how the check is recorded, and who must perform/signoff the
inspection.
• The main items that need to be specified in an Inspection and Test Plan are :
1. the item that will be checked/inspected/tested (e.g. Concrete strength)
2. the document that requires this item to be checked (usually it is the contract or similar
document-specification)
3. the document that according to, this item will be inspected/tested (usually a standard or
a statutory requirement)
4. the kind of inspection that needs to be performed (visual inspection, document
approval etc.)
5. the frequency that this inspection needs to be performed (e.g. for concrete slump test =
once for every track)
6. the objective criteria/tolerance parameters that will determine if the inspection/test for
that item has passed or not
7. the kind of document that will be prepared and saved as a record of pass or failure
(usually a signed-off form, a testing machine print-out, a photo etc.)
8. if this record needs to be a deliverable, meaning that it needs to be kept and handed
over to the Client at the end of the Project as part of the As-Built Folders
9. the responsibilities of every party involved (Contractor, QC Engineer, Client’s