SlideShare a Scribd company logo
Quality in Construction Works An Introduction to QA/QC Concept and Quality Management System Based on ISO 9001:2008
Typical Slogan “Open Challenge Quick Response” The BIG QUESTION is:  How do we meet the challenge and achieve the benefits?
Our Only Answer ISO 9001:2008 and QA/QC
ISO TC176 Update - BIS The Process Approach
1.  CUSTOMER FOCUS 2.  LEADERSHIP 8 MANAGEMENT PRINCIPLES ISO 9001 3.  INVOLVEMENT OF PEOPLE 4.  PROCESS APPROACH 5.  SYSTEM APPROACH 6.  CONTINUAL IMPROVEMENT 7.  FACTUAL APPROACH  8.  MUTUAL BENEFICIAL SUPPLIER RELATIONSHIPS
6 LEVEL 1 - QUALITY MANUAL Quality Policy Quality Objectives Requirement Standard Other Statutory and Regulatory Requirements
LEVEL 2 - QUALITY PROCEDURES Control of Documents Control of Records Internal Quality Audits Control of Non-conforming Products Corrective Action Preventive Action 7
8 LEVEL 3 - QUALITY PLAN Incoming Inspection Plan In-Process Inspection Plan Final Test Report/ Inspection Plan Work Instruction
9 LEVEL 4 - FORMS / FORMATS/RECORDS Testing Report forms Commissioning Report Forms Inspection forms Check Sheets/Check List Miscellaneous Documentation Forms
Management Review		 Competence, Training and Awareness  Planning and Production	 Review of Requirement Related to Product Design and Development Input			 10 23 MANDATORY RECORDS
11 23 MANDATORY RECORDS Design and Development Output Design and Development Review Design and Development Verification Design and Development Validation	 Control of Design and Development Changes
12 23 MANDATORY RECORDS Purchasing Process Availability of Monitoring and Measuring Equipment Preservation of Product Customer Property Control of Monitoring and Measuring Equipment Standards used for Calibrating Monitoring and Measuring Equipment
13 23 MANDATORY RECORDS Identify and Enable Calibration Result of Calibration and Verification Internal Audit Monitoring and Measurement of Product Control of Non-conforming Product Corrective Action Preventive Action
Applying Quality Management System (ISO 9001) in Construction Works
QA/QC Concepts Quality Assurance  Quality Assurance (or QA) covers all activities from design, development, production, installation, servicing and documentation.
QA/QC Concepts Quality Control  Quality control refers to the process, most often implemented in manufacturing,  monitoring the quality of finished products through statistical measures and  an overall corporate commitment to producing defect-free products.
QA/QC Concepts Organizational Level.  At the organizational level, QA activities ensure that the program or organization is successful by overseeing the system implementation necessary for individual projects in the program, and making sure activities have the resources they need to be successful.
QA/QC Concepts Project Level (Design, Estimate and Initiation) At the project level, QA activities support the success of an individual project by ensuring that accurate information is channeled to the right people at the right time so that decisions can be made during project implementation.
QA/QC Concepts Technical Level.  At the technical level, QA activities ensure that the individual technical activities that generate, process, or synthesize data (or other information) for the decision process are performing within accepted limits.
ISO 9001:2008 QUALITY MANAGEMENT SYSTEM IS  QUALITY ASSURANCE
Roles of QA/QC Department  Verify that requirements are followed, Verify that controlling and checking an activity have been done, Ensure that approved working methods are established, Evaluate the reported principal causes of non-conformances; Evaluate the effectiveness of corrective action, and Determine where improvements are required 21
Quality Control  Role of Quality Controller includes: monitoring, Inspection,  reduction of variation,  elimination of known causes, and 22
Difference in responsibilities 23
Difference in responsibilities 24
Difference in responsibilities 25
The Organization President Vice President QA/QC Manager Engineering Manager QA/QC Officer Project Manager Auditors Quality Controllers  (Project Engineers) 26
FUNCTIONS President Vice President Quality Activities Function Construction Work Function QA/QC Officer Project Manager Auditors Quality Controllers  (Project Engineers) 27
CONSTRUCTION WORK FUNCTIONS President Vice President Project Manager QA/QC Site Project Engineers (Site Supervision) Subcontractors CAD 28
QUALITY WORK FUNCTIONS President Vice President QA/QC Site Manager Project Site Manager Project Engineers (Quality Control) Subcontractors CAD 29
As Applied to HOYA Project
As Applied to HOYA Project
As Applied to HOYA Project
Quality Management Objectives zero defect (no defects on project hand-over) identify and solve problems before customer does establish true quality control by making quality “built in” and not “inspected in”. 33
Why do we do this? For better efficiency, Fewer rejects,  Reduce if not eliminate customer complaints, Improve customer relation Improve supplier relation. ,[object Object]
 Open Challenge Quick Response,[object Object]
B A Replacement Order Placed Order A B Order Made Order Made B A B B B B B To Customer Delivery Field Testing Delivery Conforming Install Conforming Future repercussions Root Cause A Investigation Non-Conforming B & C B & C B & C Repairs SCRAP QA HOLD Non-Conforming A QA HOLD C C C C C C REPAIR Quality Check Conforming Install To Customer Conforming A Unload Container, Bags, STORAGE Testing Trucks etc Lost Revenue Paperwork/Database Dumping Costs Transport Future Costs (Reclaim/ Environment) A SCRAP Lost Revenue Dumping Costs Future Costs (Reclaim/ Environment) Cost of Quality KEY: NORMAL ADDED ADDED COSTS COSTS COSTS 36
Reflection Preventing mistakes is much more time and cost-effective than correcting them. 37
Action Reflections “Failure to prepare is preparing to fail” “Failure to plan is planning to fail”

More Related Content

What's hot

Module 3 - Construction quality and safety by Dr.Vinay Kumar B M
Module 3 - Construction quality and safety by Dr.Vinay Kumar B M Module 3 - Construction quality and safety by Dr.Vinay Kumar B M
Module 3 - Construction quality and safety by Dr.Vinay Kumar B M
VIDYA VIKAS INSTITUTE OF ENGINEERING AND TECHNOLOGY
 
total quality management in construction industry
total quality management in construction industrytotal quality management in construction industry
total quality management in construction industry
Mohammed Faazil
 
107 quality control
107 quality control107 quality control
107 quality control
Dr Fereidoun Dejahang
 
Quality management in construction
Quality management in constructionQuality management in construction
Quality management in construction
Isidro Sid Calayag
 
Quality ToolBox Talk_Quality Management in Construction 101(for Senior Manage...
Quality ToolBox Talk_Quality Management in Construction 101(for Senior Manage...Quality ToolBox Talk_Quality Management in Construction 101(for Senior Manage...
Quality ToolBox Talk_Quality Management in Construction 101(for Senior Manage...
Quality In Construction
 
Construction Project Management
Construction Project Management Construction Project Management
Construction Project Management
Rajat Nainwal
 
Construction Project Management ppt
Construction Project Management pptConstruction Project Management ppt
Construction Project Management ppt
RajeshPV12
 
Project management in construction.
Project management in construction.Project management in construction.
Project management in construction.
NAVNEET KUMAR JHA
 
Quality induction
Quality inductionQuality induction
Quality induction
Quality In Construction
 
Construction Project Management
Construction Project ManagementConstruction Project Management
Construction Project Management
johnkirth1898
 
Construction quality management plan (Construction Productivity Analysis)
Construction quality management plan (Construction Productivity Analysis)Construction quality management plan (Construction Productivity Analysis)
Construction quality management plan (Construction Productivity Analysis)
Jayson Narito
 
Presentation on MIVAN -- A versatile aluminum formwork construction technique
Presentation on MIVAN -- A versatile aluminum formwork construction techniquePresentation on MIVAN -- A versatile aluminum formwork construction technique
Presentation on MIVAN -- A versatile aluminum formwork construction technique
IEI GSC
 
Rates Analysis For Calculating Material and Labour for building works
Rates Analysis For Calculating Material and Labour for building works  Rates Analysis For Calculating Material and Labour for building works
Rates Analysis For Calculating Material and Labour for building works
ALI HYDER GADHI
 
Quality management for civil engineering
Quality management for civil engineeringQuality management for civil engineering
Quality management for civil engineering
Jayanta Sen
 
Construction Planning and Scheduling of Residential Building by MS Project by...
Construction Planning and Scheduling of Residential Building by MS Project by...Construction Planning and Scheduling of Residential Building by MS Project by...
Construction Planning and Scheduling of Residential Building by MS Project by...
Shabaz Khan
 
Factors affecting Quality of construction projects in India region
Factors affecting Quality of construction projects in India regionFactors affecting Quality of construction projects in India region
Factors affecting Quality of construction projects in India region
Ayush khandelwal
 
Specifications of buildings
Specifications of buildingsSpecifications of buildings
Specifications of buildings
Simarpreet Singh
 
Pull out test for concrete
Pull out test for concretePull out test for concrete
Pull out test for concrete
Ayaz khan
 
Erection of steel Structure
Erection of steel StructureErection of steel Structure
Erection of steel Structure
Gaurang Kakadiya
 
Non destructive test on concrete
Non destructive test on concreteNon destructive test on concrete
Non destructive test on concrete
Aglaia Connect
 

What's hot (20)

Module 3 - Construction quality and safety by Dr.Vinay Kumar B M
Module 3 - Construction quality and safety by Dr.Vinay Kumar B M Module 3 - Construction quality and safety by Dr.Vinay Kumar B M
Module 3 - Construction quality and safety by Dr.Vinay Kumar B M
 
total quality management in construction industry
total quality management in construction industrytotal quality management in construction industry
total quality management in construction industry
 
107 quality control
107 quality control107 quality control
107 quality control
 
Quality management in construction
Quality management in constructionQuality management in construction
Quality management in construction
 
Quality ToolBox Talk_Quality Management in Construction 101(for Senior Manage...
Quality ToolBox Talk_Quality Management in Construction 101(for Senior Manage...Quality ToolBox Talk_Quality Management in Construction 101(for Senior Manage...
Quality ToolBox Talk_Quality Management in Construction 101(for Senior Manage...
 
Construction Project Management
Construction Project Management Construction Project Management
Construction Project Management
 
Construction Project Management ppt
Construction Project Management pptConstruction Project Management ppt
Construction Project Management ppt
 
Project management in construction.
Project management in construction.Project management in construction.
Project management in construction.
 
Quality induction
Quality inductionQuality induction
Quality induction
 
Construction Project Management
Construction Project ManagementConstruction Project Management
Construction Project Management
 
Construction quality management plan (Construction Productivity Analysis)
Construction quality management plan (Construction Productivity Analysis)Construction quality management plan (Construction Productivity Analysis)
Construction quality management plan (Construction Productivity Analysis)
 
Presentation on MIVAN -- A versatile aluminum formwork construction technique
Presentation on MIVAN -- A versatile aluminum formwork construction techniquePresentation on MIVAN -- A versatile aluminum formwork construction technique
Presentation on MIVAN -- A versatile aluminum formwork construction technique
 
Rates Analysis For Calculating Material and Labour for building works
Rates Analysis For Calculating Material and Labour for building works  Rates Analysis For Calculating Material and Labour for building works
Rates Analysis For Calculating Material and Labour for building works
 
Quality management for civil engineering
Quality management for civil engineeringQuality management for civil engineering
Quality management for civil engineering
 
Construction Planning and Scheduling of Residential Building by MS Project by...
Construction Planning and Scheduling of Residential Building by MS Project by...Construction Planning and Scheduling of Residential Building by MS Project by...
Construction Planning and Scheduling of Residential Building by MS Project by...
 
Factors affecting Quality of construction projects in India region
Factors affecting Quality of construction projects in India regionFactors affecting Quality of construction projects in India region
Factors affecting Quality of construction projects in India region
 
Specifications of buildings
Specifications of buildingsSpecifications of buildings
Specifications of buildings
 
Pull out test for concrete
Pull out test for concretePull out test for concrete
Pull out test for concrete
 
Erection of steel Structure
Erection of steel StructureErection of steel Structure
Erection of steel Structure
 
Non destructive test on concrete
Non destructive test on concreteNon destructive test on concrete
Non destructive test on concrete
 

Viewers also liked

Project Quality Control
Project Quality ControlProject Quality Control
Project Quality Control
Sheetal Narkar
 
Construction safety management
Construction safety managementConstruction safety management
Construction safety management
SUJAYKUMAR R SANGLIKAR
 
Construction safety management
Construction safety managementConstruction safety management
Construction safety management
GERServices
 
The Implementation of QMS in construction industry
The Implementation of QMS in construction industryThe Implementation of QMS in construction industry
The Implementation of QMS in construction industry
Raghavendra Rachamadugu
 
Upgrade iso 9001 2000 to 2008 version
Upgrade  iso 9001 2000 to 2008 versionUpgrade  iso 9001 2000 to 2008 version
Upgrade iso 9001 2000 to 2008 version
Isidro Sid Calayag
 
Managerial skills required for Civil engineers
Managerial skills required for Civil engineersManagerial skills required for Civil engineers
Managerial skills required for Civil engineers
Thanigaivel Asokan
 
2014 ncae test admin guidelines ms. dolly pagatpatan
2014 ncae test admin guidelines ms. dolly pagatpatan2014 ncae test admin guidelines ms. dolly pagatpatan
2014 ncae test admin guidelines ms. dolly pagatpatan
Jerwin Rodel Magno Diaz
 
Use safety measures at construction site
Use safety measures at construction siteUse safety measures at construction site
Use safety measures at construction site
skyhornsus
 
10 paydaş yonetimi
10   paydaş yonetimi10   paydaş yonetimi
10 paydaş yonetimi
Beka Cotur, MSc, PMP
 
3 Questions PM needs to ask for Stakeholder Management
3 Questions PM needs to ask for Stakeholder Management3 Questions PM needs to ask for Stakeholder Management
3 Questions PM needs to ask for Stakeholder Management
Syed Basharat Aziz, PMP, ITIL Expert, ISO, PCIP, MSIT.
 
PMP Preparation - 06 Time Management
PMP Preparation - 06 Time ManagementPMP Preparation - 06 Time Management
PMP Preparation - 06 Time Management
Mohamed ElSaadany, PMP, CCP, PMI-RMP, SCE-PE
 
PMP Preparation - 08 Quality Management
PMP Preparation - 08 Quality ManagementPMP Preparation - 08 Quality Management
PMP Preparation - 08 Quality Management
Mohamed ElSaadany, PMP, CCP, PMI-RMP, SCE-PE
 
QUALITY MANAGEMENT SYSTEM OF COCA COLA
QUALITY MANAGEMENT SYSTEM OF COCA COLAQUALITY MANAGEMENT SYSTEM OF COCA COLA
QUALITY MANAGEMENT SYSTEM OF COCA COLA
Tharushika Ruwangi
 
2 kapsam yonetimi
2   kapsam yonetimi2   kapsam yonetimi
2 kapsam yonetimi
Beka Cotur, MSc, PMP
 
Quality Control
Quality ControlQuality Control
Quality Control
Carul Push
 
An Overview Of Project Financing
An Overview Of Project FinancingAn Overview Of Project Financing
An Overview Of Project Financing
Edureka!
 
Introduction to construction management
Introduction to construction managementIntroduction to construction management
Introduction to construction management
Xubitech
 
Legal Aspects for Property Transactions
Legal Aspects for Property TransactionsLegal Aspects for Property Transactions
Legal Aspects for Property Transactions
Manaan Choksi
 
23 realestate laws-maha
23 realestate laws-maha23 realestate laws-maha
23 realestate laws-maha
Arun Prakaash
 
Mrtp act
Mrtp actMrtp act

Viewers also liked (20)

Project Quality Control
Project Quality ControlProject Quality Control
Project Quality Control
 
Construction safety management
Construction safety managementConstruction safety management
Construction safety management
 
Construction safety management
Construction safety managementConstruction safety management
Construction safety management
 
The Implementation of QMS in construction industry
The Implementation of QMS in construction industryThe Implementation of QMS in construction industry
The Implementation of QMS in construction industry
 
Upgrade iso 9001 2000 to 2008 version
Upgrade  iso 9001 2000 to 2008 versionUpgrade  iso 9001 2000 to 2008 version
Upgrade iso 9001 2000 to 2008 version
 
Managerial skills required for Civil engineers
Managerial skills required for Civil engineersManagerial skills required for Civil engineers
Managerial skills required for Civil engineers
 
2014 ncae test admin guidelines ms. dolly pagatpatan
2014 ncae test admin guidelines ms. dolly pagatpatan2014 ncae test admin guidelines ms. dolly pagatpatan
2014 ncae test admin guidelines ms. dolly pagatpatan
 
Use safety measures at construction site
Use safety measures at construction siteUse safety measures at construction site
Use safety measures at construction site
 
10 paydaş yonetimi
10   paydaş yonetimi10   paydaş yonetimi
10 paydaş yonetimi
 
3 Questions PM needs to ask for Stakeholder Management
3 Questions PM needs to ask for Stakeholder Management3 Questions PM needs to ask for Stakeholder Management
3 Questions PM needs to ask for Stakeholder Management
 
PMP Preparation - 06 Time Management
PMP Preparation - 06 Time ManagementPMP Preparation - 06 Time Management
PMP Preparation - 06 Time Management
 
PMP Preparation - 08 Quality Management
PMP Preparation - 08 Quality ManagementPMP Preparation - 08 Quality Management
PMP Preparation - 08 Quality Management
 
QUALITY MANAGEMENT SYSTEM OF COCA COLA
QUALITY MANAGEMENT SYSTEM OF COCA COLAQUALITY MANAGEMENT SYSTEM OF COCA COLA
QUALITY MANAGEMENT SYSTEM OF COCA COLA
 
2 kapsam yonetimi
2   kapsam yonetimi2   kapsam yonetimi
2 kapsam yonetimi
 
Quality Control
Quality ControlQuality Control
Quality Control
 
An Overview Of Project Financing
An Overview Of Project FinancingAn Overview Of Project Financing
An Overview Of Project Financing
 
Introduction to construction management
Introduction to construction managementIntroduction to construction management
Introduction to construction management
 
Legal Aspects for Property Transactions
Legal Aspects for Property TransactionsLegal Aspects for Property Transactions
Legal Aspects for Property Transactions
 
23 realestate laws-maha
23 realestate laws-maha23 realestate laws-maha
23 realestate laws-maha
 
Mrtp act
Mrtp actMrtp act
Mrtp act
 

Similar to Quality Management In Construction

Quality assurance and control quality - PMP/CAPM by PMI
Quality assurance and control quality - PMP/CAPM by PMIQuality assurance and control quality - PMP/CAPM by PMI
Quality assurance and control quality - PMP/CAPM by PMI
Mudassir Iqbal
 
5) PQM.pptx
5) PQM.pptx5) PQM.pptx
5) PQM.pptx
MuhammadAmanAzam
 
Episode 24 : Project Quality Management
Episode 24 :  Project Quality ManagementEpisode 24 :  Project Quality Management
Episode 24 : Project Quality Management
SAJJAD KHUDHUR ABBAS
 
PROJECT QUALITY KNOLEDGE AREA.ppt
PROJECT QUALITY KNOLEDGE    AREA.pptPROJECT QUALITY KNOLEDGE    AREA.ppt
PROJECT QUALITY KNOLEDGE AREA.ppt
RandolphRodrigues2
 
Quality Assurance Vs Quality Control
Quality Assurance Vs Quality ControlQuality Assurance Vs Quality Control
Quality Assurance Vs Quality Control
Yogita patil
 
Operation management - Quality assurance in operation
Operation management - Quality assurance in operationOperation management - Quality assurance in operation
Operation management - Quality assurance in operation
saras79599
 
Software Quality Analyst and Software Quality Management
Software Quality Analyst and Software Quality ManagementSoftware Quality Analyst and Software Quality Management
Software Quality Analyst and Software Quality Management
نور شزننا
 
Quality Management- Definitions and requirements
Quality Management- Definitions and requirementsQuality Management- Definitions and requirements
Quality Management- Definitions and requirements
Rima Adika Gaekwad
 
Project Quality Management
Project Quality ManagementProject Quality Management
Project Quality Management
mzedan
 
Role of qa&qc in manufacturing presentation
Role of qa&qc in manufacturing   presentationRole of qa&qc in manufacturing   presentation
Role of qa&qc in manufacturing presentation
Imran Jamil
 
QA vs QC
QA vs QCQA vs QC
QA vs QC
Mithilesh Singh
 
presentation quality awareness draft02.pptx
presentation quality awareness draft02.pptxpresentation quality awareness draft02.pptx
presentation quality awareness draft02.pptx
AhmedAltantawi
 
Quality Control and Quality Assurance
Quality Control and Quality AssuranceQuality Control and Quality Assurance
Quality Control and Quality Assurance
Natalis_Christian
 
Session 12 4th edition PMP
Session  12 4th edition PMPSession  12 4th edition PMP
Session 12 4th edition PMP
محمد عصمت عبد الرازق
 
PMP Key-exam-concepts-QA-QC-VS-VS
PMP Key-exam-concepts-QA-QC-VS-VSPMP Key-exam-concepts-QA-QC-VS-VS
PMP Key-exam-concepts-QA-QC-VS-VS
Anand Bobade
 
6 project quality management (ij)
6  project quality management (ij)6  project quality management (ij)
6 project quality management (ij)
Imran Jamil
 
Introduction To Qaqc
Introduction To QaqcIntroduction To Qaqc
Introduction To Qaqc
SAIKATGHOSH58
 
Quality management assurance
Quality management assuranceQuality management assurance
Quality management assurance
selinasimpson2701
 
Quality control the focus of quality control is on deliverables .pdf
    Quality control  the focus of quality control is on deliverables .pdf    Quality control  the focus of quality control is on deliverables .pdf
Quality control the focus of quality control is on deliverables .pdf
ajitdoll
 
project QA&QC system training
project QA&QC system trainingproject QA&QC system training
project QA&QC system training
nagareddayya subbagari
 

Similar to Quality Management In Construction (20)

Quality assurance and control quality - PMP/CAPM by PMI
Quality assurance and control quality - PMP/CAPM by PMIQuality assurance and control quality - PMP/CAPM by PMI
Quality assurance and control quality - PMP/CAPM by PMI
 
5) PQM.pptx
5) PQM.pptx5) PQM.pptx
5) PQM.pptx
 
Episode 24 : Project Quality Management
Episode 24 :  Project Quality ManagementEpisode 24 :  Project Quality Management
Episode 24 : Project Quality Management
 
PROJECT QUALITY KNOLEDGE AREA.ppt
PROJECT QUALITY KNOLEDGE    AREA.pptPROJECT QUALITY KNOLEDGE    AREA.ppt
PROJECT QUALITY KNOLEDGE AREA.ppt
 
Quality Assurance Vs Quality Control
Quality Assurance Vs Quality ControlQuality Assurance Vs Quality Control
Quality Assurance Vs Quality Control
 
Operation management - Quality assurance in operation
Operation management - Quality assurance in operationOperation management - Quality assurance in operation
Operation management - Quality assurance in operation
 
Software Quality Analyst and Software Quality Management
Software Quality Analyst and Software Quality ManagementSoftware Quality Analyst and Software Quality Management
Software Quality Analyst and Software Quality Management
 
Quality Management- Definitions and requirements
Quality Management- Definitions and requirementsQuality Management- Definitions and requirements
Quality Management- Definitions and requirements
 
Project Quality Management
Project Quality ManagementProject Quality Management
Project Quality Management
 
Role of qa&qc in manufacturing presentation
Role of qa&qc in manufacturing   presentationRole of qa&qc in manufacturing   presentation
Role of qa&qc in manufacturing presentation
 
QA vs QC
QA vs QCQA vs QC
QA vs QC
 
presentation quality awareness draft02.pptx
presentation quality awareness draft02.pptxpresentation quality awareness draft02.pptx
presentation quality awareness draft02.pptx
 
Quality Control and Quality Assurance
Quality Control and Quality AssuranceQuality Control and Quality Assurance
Quality Control and Quality Assurance
 
Session 12 4th edition PMP
Session  12 4th edition PMPSession  12 4th edition PMP
Session 12 4th edition PMP
 
PMP Key-exam-concepts-QA-QC-VS-VS
PMP Key-exam-concepts-QA-QC-VS-VSPMP Key-exam-concepts-QA-QC-VS-VS
PMP Key-exam-concepts-QA-QC-VS-VS
 
6 project quality management (ij)
6  project quality management (ij)6  project quality management (ij)
6 project quality management (ij)
 
Introduction To Qaqc
Introduction To QaqcIntroduction To Qaqc
Introduction To Qaqc
 
Quality management assurance
Quality management assuranceQuality management assurance
Quality management assurance
 
Quality control the focus of quality control is on deliverables .pdf
    Quality control  the focus of quality control is on deliverables .pdf    Quality control  the focus of quality control is on deliverables .pdf
Quality control the focus of quality control is on deliverables .pdf
 
project QA&QC system training
project QA&QC system trainingproject QA&QC system training
project QA&QC system training
 

More from Isidro Sid Calayag

Practical auditing
Practical auditingPractical auditing
Practical auditing
Isidro Sid Calayag
 
Ms project training ver 01
Ms project training ver 01Ms project training ver 01
Ms project training ver 01
Isidro Sid Calayag
 
Kick off meeting presentation
Kick off meeting presentationKick off meeting presentation
Kick off meeting presentation
Isidro Sid Calayag
 
Crash course rca training rev 01
Crash course rca training rev 01Crash course rca training rev 01
Crash course rca training rev 01
Isidro Sid Calayag
 
5 s – a program to improve project.ppt [compatibility mode]
5 s – a program to improve project.ppt [compatibility mode]5 s – a program to improve project.ppt [compatibility mode]
5 s – a program to improve project.ppt [compatibility mode]
Isidro Sid Calayag
 
Upgrade iso 9001 2000 to 2008 version
Upgrade  iso 9001 2000 to 2008 versionUpgrade  iso 9001 2000 to 2008 version
Upgrade iso 9001 2000 to 2008 version
Isidro Sid Calayag
 
Ms project training ver 01
Ms project training ver 01Ms project training ver 01
Ms project training ver 01
Isidro Sid Calayag
 
5 S – A Program To Improve Project
5 S – A Program To Improve Project5 S – A Program To Improve Project
5 S – A Program To Improve Project
Isidro Sid Calayag
 
Basic Cleanroom Protocol
Basic Cleanroom ProtocolBasic Cleanroom Protocol
Basic Cleanroom Protocol
Isidro Sid Calayag
 
Practical Auditing
Practical AuditingPractical Auditing
Practical Auditing
Isidro Sid Calayag
 
Typical Quality Management System Based On Iso 9001 2008
Typical Quality Management System Based On Iso 9001 2008Typical Quality Management System Based On Iso 9001 2008
Typical Quality Management System Based On Iso 9001 2008
Isidro Sid Calayag
 
Kick Off Meeting Presentation
Kick Off Meeting PresentationKick Off Meeting Presentation
Kick Off Meeting Presentation
Isidro Sid Calayag
 
Crash Course Rca Training Rev 01
Crash Course Rca Training Rev 01Crash Course Rca Training Rev 01
Crash Course Rca Training Rev 01
Isidro Sid Calayag
 
Rca Training Rev 0
Rca Training Rev 0Rca Training Rev 0
Rca Training Rev 0
Isidro Sid Calayag
 

More from Isidro Sid Calayag (14)

Practical auditing
Practical auditingPractical auditing
Practical auditing
 
Ms project training ver 01
Ms project training ver 01Ms project training ver 01
Ms project training ver 01
 
Kick off meeting presentation
Kick off meeting presentationKick off meeting presentation
Kick off meeting presentation
 
Crash course rca training rev 01
Crash course rca training rev 01Crash course rca training rev 01
Crash course rca training rev 01
 
5 s – a program to improve project.ppt [compatibility mode]
5 s – a program to improve project.ppt [compatibility mode]5 s – a program to improve project.ppt [compatibility mode]
5 s – a program to improve project.ppt [compatibility mode]
 
Upgrade iso 9001 2000 to 2008 version
Upgrade  iso 9001 2000 to 2008 versionUpgrade  iso 9001 2000 to 2008 version
Upgrade iso 9001 2000 to 2008 version
 
Ms project training ver 01
Ms project training ver 01Ms project training ver 01
Ms project training ver 01
 
5 S – A Program To Improve Project
5 S – A Program To Improve Project5 S – A Program To Improve Project
5 S – A Program To Improve Project
 
Basic Cleanroom Protocol
Basic Cleanroom ProtocolBasic Cleanroom Protocol
Basic Cleanroom Protocol
 
Practical Auditing
Practical AuditingPractical Auditing
Practical Auditing
 
Typical Quality Management System Based On Iso 9001 2008
Typical Quality Management System Based On Iso 9001 2008Typical Quality Management System Based On Iso 9001 2008
Typical Quality Management System Based On Iso 9001 2008
 
Kick Off Meeting Presentation
Kick Off Meeting PresentationKick Off Meeting Presentation
Kick Off Meeting Presentation
 
Crash Course Rca Training Rev 01
Crash Course Rca Training Rev 01Crash Course Rca Training Rev 01
Crash Course Rca Training Rev 01
 
Rca Training Rev 0
Rca Training Rev 0Rca Training Rev 0
Rca Training Rev 0
 

Quality Management In Construction

  • 1. Quality in Construction Works An Introduction to QA/QC Concept and Quality Management System Based on ISO 9001:2008
  • 2. Typical Slogan “Open Challenge Quick Response” The BIG QUESTION is: How do we meet the challenge and achieve the benefits?
  • 3. Our Only Answer ISO 9001:2008 and QA/QC
  • 4. ISO TC176 Update - BIS The Process Approach
  • 5. 1. CUSTOMER FOCUS 2. LEADERSHIP 8 MANAGEMENT PRINCIPLES ISO 9001 3. INVOLVEMENT OF PEOPLE 4. PROCESS APPROACH 5. SYSTEM APPROACH 6. CONTINUAL IMPROVEMENT 7. FACTUAL APPROACH 8. MUTUAL BENEFICIAL SUPPLIER RELATIONSHIPS
  • 6. 6 LEVEL 1 - QUALITY MANUAL Quality Policy Quality Objectives Requirement Standard Other Statutory and Regulatory Requirements
  • 7. LEVEL 2 - QUALITY PROCEDURES Control of Documents Control of Records Internal Quality Audits Control of Non-conforming Products Corrective Action Preventive Action 7
  • 8. 8 LEVEL 3 - QUALITY PLAN Incoming Inspection Plan In-Process Inspection Plan Final Test Report/ Inspection Plan Work Instruction
  • 9. 9 LEVEL 4 - FORMS / FORMATS/RECORDS Testing Report forms Commissioning Report Forms Inspection forms Check Sheets/Check List Miscellaneous Documentation Forms
  • 10. Management Review Competence, Training and Awareness Planning and Production Review of Requirement Related to Product Design and Development Input 10 23 MANDATORY RECORDS
  • 11. 11 23 MANDATORY RECORDS Design and Development Output Design and Development Review Design and Development Verification Design and Development Validation Control of Design and Development Changes
  • 12. 12 23 MANDATORY RECORDS Purchasing Process Availability of Monitoring and Measuring Equipment Preservation of Product Customer Property Control of Monitoring and Measuring Equipment Standards used for Calibrating Monitoring and Measuring Equipment
  • 13. 13 23 MANDATORY RECORDS Identify and Enable Calibration Result of Calibration and Verification Internal Audit Monitoring and Measurement of Product Control of Non-conforming Product Corrective Action Preventive Action
  • 14. Applying Quality Management System (ISO 9001) in Construction Works
  • 15. QA/QC Concepts Quality Assurance Quality Assurance (or QA) covers all activities from design, development, production, installation, servicing and documentation.
  • 16. QA/QC Concepts Quality Control Quality control refers to the process, most often implemented in manufacturing, monitoring the quality of finished products through statistical measures and an overall corporate commitment to producing defect-free products.
  • 17. QA/QC Concepts Organizational Level. At the organizational level, QA activities ensure that the program or organization is successful by overseeing the system implementation necessary for individual projects in the program, and making sure activities have the resources they need to be successful.
  • 18. QA/QC Concepts Project Level (Design, Estimate and Initiation) At the project level, QA activities support the success of an individual project by ensuring that accurate information is channeled to the right people at the right time so that decisions can be made during project implementation.
  • 19. QA/QC Concepts Technical Level. At the technical level, QA activities ensure that the individual technical activities that generate, process, or synthesize data (or other information) for the decision process are performing within accepted limits.
  • 20. ISO 9001:2008 QUALITY MANAGEMENT SYSTEM IS QUALITY ASSURANCE
  • 21. Roles of QA/QC Department Verify that requirements are followed, Verify that controlling and checking an activity have been done, Ensure that approved working methods are established, Evaluate the reported principal causes of non-conformances; Evaluate the effectiveness of corrective action, and Determine where improvements are required 21
  • 22. Quality Control Role of Quality Controller includes: monitoring, Inspection, reduction of variation, elimination of known causes, and 22
  • 26. The Organization President Vice President QA/QC Manager Engineering Manager QA/QC Officer Project Manager Auditors Quality Controllers (Project Engineers) 26
  • 27. FUNCTIONS President Vice President Quality Activities Function Construction Work Function QA/QC Officer Project Manager Auditors Quality Controllers (Project Engineers) 27
  • 28. CONSTRUCTION WORK FUNCTIONS President Vice President Project Manager QA/QC Site Project Engineers (Site Supervision) Subcontractors CAD 28
  • 29. QUALITY WORK FUNCTIONS President Vice President QA/QC Site Manager Project Site Manager Project Engineers (Quality Control) Subcontractors CAD 29
  • 30. As Applied to HOYA Project
  • 31. As Applied to HOYA Project
  • 32. As Applied to HOYA Project
  • 33. Quality Management Objectives zero defect (no defects on project hand-over) identify and solve problems before customer does establish true quality control by making quality “built in” and not “inspected in”. 33
  • 34.
  • 35.
  • 36. B A Replacement Order Placed Order A B Order Made Order Made B A B B B B B To Customer Delivery Field Testing Delivery Conforming Install Conforming Future repercussions Root Cause A Investigation Non-Conforming B & C B & C B & C Repairs SCRAP QA HOLD Non-Conforming A QA HOLD C C C C C C REPAIR Quality Check Conforming Install To Customer Conforming A Unload Container, Bags, STORAGE Testing Trucks etc Lost Revenue Paperwork/Database Dumping Costs Transport Future Costs (Reclaim/ Environment) A SCRAP Lost Revenue Dumping Costs Future Costs (Reclaim/ Environment) Cost of Quality KEY: NORMAL ADDED ADDED COSTS COSTS COSTS 36
  • 37. Reflection Preventing mistakes is much more time and cost-effective than correcting them. 37
  • 38. Action Reflections “Failure to prepare is preparing to fail” “Failure to plan is planning to fail”
  • 40. Prepared by: Sid Calayag Reference: Quality Management System ISO 9001:2008

Editor's Notes

  1. QUALITY MANAGEMENT PRINCIPLES The quality management principles are a set of comprehensive and fundamental rules or beliefs for leading and operating an organisation. They aim at continually improving performance over long term, by focusing on customers while addressing the needs of all stakeholders.As per the ISO, the following eight quality management principles can facilitate any organisation in creating quality work culture and successful implementation of quality management.1. Customer-focused OrganisationOrganizations depend on their customers. Customer-focused organisations produce products and services that customers need and provide them satisfaction. This can be achieved by the following actions: • Identify customer needs. • Design a product that responds to customer needs. • Produce and deliver the product as per the design. • Enhance after-sales service and handle complaints quickly. • Measure customer satisfaction. • Improve quality to delight the customer.2. LeadershipSenior leaders of an organisation need to set directions and create customer orientation, clear and visible quality values and high expectations. Values, directions and expectations must address all stakeholders. The senior leaders must commit to the development of the entire workforce and should encourage participation, learning innovation and creativity by all employees. Through their personal roles in planning, communications, review or organisation performance and employee recognition, the leaders serve as role models who reinforce values and expectations and build leadership and initiative.3. Involvement of PeopleInvolvement of the people is one way of improving quality and productivity. Involving people at all levels enables their abilities to be used for the benefit of the organisation. This can be done by providing a good corporate work culture, providing an interesting work system and environment, and building the capability of people to perform assigned tasks in the organisation. 4. Process ApproachA desired result is achieved more efficiently when related resources and activities are managed as a process.5. Systems Approach to ManagementIdentifying, understanding and managing a system of interrelated processes for a given objective contributes to the effectiveness and efficiency of the organisation. 6. Continuous ImprovementA permanent objective of the organisation is that it should continuously improve performance by addressing the needs of all the interested parties. 7. Factual Approach to Decision-makingEffective decisions are based on the logical or intuitive analysis of data and information8. Mutually Beneficial Supplier RelationshipThe ability of the organisation and its suppliers to create value is enhanced by mutually beneficial relationships.The main purposes of quality management systems can be summarised as below:• Customer satisfaction/customer delight by assuring the required minimum level of consistent quality.• Satisfying 'internal customers'.• Assuring the management of doing this at minimum possible total cost of quality.• Maximising output to input ratios of processes.• 'Prevention is better than cure' strategy to be implemented.• Improve quality of communication all around.• Develop competent sub-contractors as partners.• Make continual improvement an ongoing feature of the company's culture.
  2. It introduced the sayings "fit for purpose" and "do it right the first time". It includes the regulation of the quality of raw materials, assemblies, products and components; services related to production; and management, production, and inspection processes.
  3. Quality control principles can also be utilized in service industries.
  4. The need for audit Once procedures are established, how can it be ensured that the procedures are being implemented and are effective? What takes the place of inspection in the old system of operation? The answer is a compliance audit.An audit is undertaken to indicate whether a procedure or job instruction is working satisfactorily. Verifying, by audit, that the quality system requirements are being followed throughout the organization and that effective procedures and job instructions are being implemented by all departments or disciplines.Verifying that those responsible for controlling and checking an activity have done so in a systematic manner and that there is objective evidence available to confirm such;Ensuring that all procedural non-conformances are resolved.Ensuring that fundamental working methods are established and that fully approved procedures are developed to cover them and that all departments and personnel are aware of, and have access to, current versions of these procedures.Verifying that all procedures are regularly reviewed and updated as necessary.Determining and reporting the principal causes of quality losses and non-conformances;Determining, with senior management, where improvements are required and, where necessary, recommending the corrective action.
  5. Quality control is the collective term for in-process activities and techniques intended to create specific quality characteristics. These includes monitoring, reduction of variation, elimination of known causes, and efforts to increase economic effectiveness.Quality ControlQuality control refers to the activities associated with the creation of project deliverables. It is used to verify that deliverables are of acceptable quality and that they meet the completeness and correctness criteria established in the quality planning process. Quality control is conducted continually throughout a project and is the responsibility of team members and the project manager.Quality ToolsList any quality-related tools that this project will utilize
  6. Preventing mistakes is much more time and cost-effective than correcting them.