Catalog busbar ls 10. quality manual

http://www.LScable.co.kr
Head Office : 19-20F ASEM Tower, 159 Samsung-dong Gangnam-gu
Seoul 135-798, Korea
Anyang Plant : 555 Hogae-Dong, Dongan-Gu, Anyang-Si, Gyeonggi-Do
431-831, Korea
.Tel : 82-31-428-4162, Fax : 82-31-428-4033
Gumi Plant : 190 Gongdan-Dong, Gumi-Si, Gyeongbuk 730-708, Korea
.Tel : 82-54-469-7340, Fax : 82-54-469-7150
Indong Plant : 643 Jinpyeong-Dong, Gumi-Si, Gyeongbuk 730-735, Korea
QUALITY MANUALQUALITY MANUAL
Document No. : QM-901
Revision No. : 18
Last Revision Date : Mar 11, 2005
Unauthorized efflux or distribution of this Manual is strictly prohibited.
www.dienhathe.xyz
www.dienhathe.vn

LS CableLS Cable Quality ManualQuality Manual
Section: 1.0 Table of Contents1.0 Table of Contents Date: 3/11/2005
Page: 1/1 Revision: 18
1.0 Table of Contents1.0 Table of Contents
Section 1.0 Table of Contents ----- 1
1.1 Quality Manual Confirmation ----- 2
1.2 Quality Manual Revision History ----- 3
1.3 Scope of Application ----- 4
Section 2.0 Terms and Definitions ----- 5
2.1 Organization Chart ----- 6
Section 3.0 Quality Policy ----- 7
Section 4.0 Quality Management System ----- 8
Section 5.0 Management Responsibility ----- 14
Section 6.0 Resource Management ----- 20
Section 7.0 Product Realization
7.1 Planning of Product Realization ----- 22
7.2 Customer-related Processes ----- 24
7.3 Design and Development ----- 27
7.4 Purchasing ----- 31
7.5 Production and Service Provision ----- 33
7.6 Control of Monitoring and Measuring
Devices ----- 36
Section 8.0 Measurement, Analysis and Improvement
8.1 General ----- 38
8.2 Monitoring and Measurement ----- 39
8.3 Control of Non-conforming Product ----- 45
8.4 Analysis of Data ----- 47
8.5 Improvement ----- 48
Section 9.0 Others
9.1 Procedures by ISO 9001 Requirement ----- 51
9.2 List of Quality Records ----- 53
Page: 1
www.dienhathe.xyz
www.dienhathe.vn

Page: 2
1.1 Quality Manual Confirmation1.1 Quality Manual Confirmation
Following the overall revision of the quality manual based on ISO 9001:2000, the
latest revision No. ‘18’ shall be applied to each requirement item below.
Section Title Page Revision Date
1.0
1.1
1.2
1.3
2.0
2.1
3.0
4.0
5.0
6.0
7.1
7.2
7.3
7.4
7.5
7.6
8.1
8.2
8.3
8.4
8.5
9.1
9.2
Table of Contents
Quality Manual Confirmation
Quality Manual Revision History
Scope of Application
Terms and Definitions
Organization Chart
Quality Policy
Quality Management System
Management Responsibility
Resource Management
Planning of Product Realization
Customer-related Processes
Design and Development
Purchasing
Production and Service Provision
Control of Monitoring and Measuring Devices
General (Measurement, Analysis and Improvement)
Monitoring and Measurement
Control of Non-conforming Product
Analysis of Data
Improvement
Procedures by ISO 9001 Requirement
List of Quality Records
17
17
17
16
15
17
16
16
16
16
16
16
17
16
17
15
15
17
16
16
16
16
16
10/08/2003
10/08/2003
10/08/2003
09/25/2002
06/30/2001
10/08/2003
09/25/2002
10/08/2003
10/08/2003
10/08/2003
10/08/2003
10/08/2003
10/08/2003
10/08/2003
10/08/2003
06/30/2001
06/30/2001
10/08/2003
10/08/2003
10/08/2003
10/08/2003
10/08/2003
10/08/2003
1
2
3
4
5
6
7
8-13
14-19
20-21
22-23
24-26
27-30
31-32
33-35
36-37
38
39-44
45-46
47
48-50
51-52
53-54
The contents above have been duly confirmed.
Mar 11, 2005
Quality Management Representative
Manager of Quality Management office
Seung-jae, Choi
Section: 1.1 Quality Manual Confirmation1.1 Quality Manual Confirmation
Page: 1/1
Date: 3/11/2005
Revision: 18
www.dienhathe.xyz
www.dienhathe.vn

Page: 3
1.2 Quality Manual Revision History1.2 Quality Manual Revision History
Revision Date Description
Enacted
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Feb,1985
Oct,1986
Nov,1989
Feb,1993
May,1993
Jun,1993
Jan,1994
Jul,1994
Feb,1995
Jun,1995
Aug,1995
Feb,1996
Jul,1996
Feb,1998
Sep,1998
Jun, 2001
Sep, 2002
Oct, 2003
Mar, 2005
Enacted in English for use in overseas biddings.
Reflected organizational changes.
Revised in Korean and English for domestic use.
Overall revision to adopt ISO 9001 quality system.
Reflected the advices from the preliminary audit
by ISO 9001.
Reflected the advices from the initial audit by ISO 9001.
Reflected the organizational changes and
supplemented deficiency.
Reflected the advices from the periodical audit
by ISO 9001.
Reflected the revision of ISO 9001(1994), organizational
changes, and the feedback from customers.
Reflected the results of ISO 9001 periodical audit and
the feedback from customers.
Reflected the results of ISO 9001 periodical audit.
Changed the English expressions of the quality policy.
Added facility part to the organization chart and
Reflected organization changes and and
Revised following the establishment of
a corporate-wide integrated quality system.
Overall revision following the new ISO 9001:2000.
Revised the quality policy and the quality manual
scope, etc.
Reflected the head office address changes
and reorganization details, etc.
Reflected the name of a company changes
LG Cable Ltd. to LS Cable Ltd
Section: 1.2 Quality Manual Revision History1.2 Quality Manual Revision History
Page: 1/1
Date: 03/11/2005
Revision: 18
www.dienhathe.xyz
www.dienhathe.vn

Page: 4
1.3 Scope of Application1.3 Scope of Application
This quality manual shall be the base for the implementation of LS Cable’s quality
management, and no subordinate Procedures documents shall supersede this manual.
This manual is composed to satisfy the requirements of ISO 9001:2000,
which is to adopt ISO 9001 quality system, and the product family to be covered by
this manual shall include:
- Design and manufacture: Copper telecommunication cable, Power cable, Power
cable accessories, Control cables, Nuclear power plant cables, Robber
floorings, Vibration absorbent rubbers, Connectors for electronics
equipment, Overhead AL conductor, OPGW (Optical fiber composite
ground wires), Anisotropic conductive films for display material, Appliance
wiring materials, Busduct systems, Aluminum extruded products for
industrial applications
- Manufacture (excluding design): Magnet wire, Bare conductor, Communication
cable(LAN), Copper rods, Aluminum products for curtain walls.
Control of customer-supplied product and Control of special process, parts of ISO
requirements, are excluded from this quality management system.
Each individual department, however, may prepare and apply a separate quality
manual to meet customers’ special needs.
Currently, Quality Plans (ASME NQA, etc.) and Quality Manuals are separately
Implemented for QS/TL 9000-certified product family, electricity system, machinery
business division and for special customers.
Section: 1.3 Scope of Application1.3 Scope of Application
Page: 1/1
Date: 10/08/2003
Revision: 17
www.dienhathe.xyz
www.dienhathe.vn

Page: 5
2.0 Terms and Definitions2.0 Terms and Definitions
The terms described below and others shall abide by ISO 9000:2000 / KS A 9000:2001
standards.
●Organization : A group of people and facilities with an arrangement of responsibilities,
authorities and relationships.
●Requirement : The need or expectation stated explicitly, or the need or expectation
implied generally or required obligatory
●Nonconformity : Non-fulfillment of a requirement
●Quality : The degree to which a set of inherent characteristics fulfils requirements
●Quality policy : Overall intentions and direction of an organization related to quality
as formally expressed by top management
●Quality management : Coordinated activities related to quality to direct and control
an organization
●Quality planning : Part of quality management focused on the setup of quality objectives
and specification of necessary operational processes and related
resources to fulfill the quality objectives
●Quality control : Part of quality management, focused on the fulfillment of quality
requirements
●Quality assurance : Part of quality management, focused on the provision of confidence
that quality requirements will be fulfilled
●Quality improvement : Part of quality management, focused on the improvement of
the ability to fulfill quality requirements
●Corrective action : Action taken to eliminate the cause of a detected nonconformity
or other undesirable situation
●Preventive action : Action to eliminate the cause of potential nonconformity or other
undesirable potential situation
●Quality manual : Document specifying the quality management system of an organization
●Quality plan : Document specifying which procedures and associated resources shall
be applied to a specific project , product , process or contract, and by whom
and when those shall be applied
●(Quality) Record : Document stating results achieved or providing evidence of activities
performed
●Audit : A systematic, independent process for obtaining audit evidence and evaluating
it objectively to determine the extent to which the agreed criteria are fulfilled.
Section: 2.0 Definition of Terms.0 Definition of Terms Date: 06/30/2001
www.dienhathe.xyz
www.dienhathe.vn

Page: 6
2.1 Organization Chart2.1 Organization Chart
1.This organization chart is prepared based on the quality management
functions, and the names and scale of them may be changed to reflect
the characteristics of each business place/division.
Business place and business division may have similar functions.
2.The scope of ISO 9001 certification shall include business areas
and common areas.
Section: 2.1 Organization Chart.1 Organization Chart
Page: 1/1
Date: 10/08/2003
Revision: 17
Manager of
Quality Management Office
(Quality Management
Representative)
Corporate-wide
Management
Review Meeting
Executive Directors of
Business Place
Managers of Business Division
(Directors)
Business Place
/Division-wide
Management
Review Meeting
Chief Executive Officer
(CEO)
Chief Technical Officer
(CTO)
Manager of
Incoming Inspection Dept.
Managerof
StandardManagementDept.
Managerof
Personnel/EducationDept.
ManagerofPurchasingDept.
Managerof
MeasuringEquipmentControlDept.
Managerof
FinancialSupportingDept.
ManagerofSalesDept.
ManagerofProductionControlDept.
Managerof
Design&DevelopmentDept.
ManagerofProductionDept.
ManagerofQA/CSDept.
ManagerofproductControlDept.
ManagerofBusinessPlanningDept.
Managerof
FacilitiesMaintenanceDept.www.dienhathe.xyz
www.dienhathe.vn

Page: 7
3.0 Quality Policy3.0 Quality Policy
All executives and employees of LS Cable shall understand the quality
policy and fulfill the materialized quality objectives. The details
of quality objectives are described in Section 5.
For efficient implementation of the quality policy, the quality control department
manager, as a quality management representative, shall have organizational
freedom independent of cost and delivery time, and shall have the responsibilities
and authorities to maintain and improve the quality system.
This emblem represents LS Cable’s
quality policy, and may be
used in various documents for internal
and external use.
Section: 3.0 Quality Policy.0 Quality Policy Date: 09/25/2002
LS Cable, to provide the products and services that best meet the needs
and expectations of customers, shall establish Quality Policy as follows:
Quality PolicyQuality PolicyQuality Policy
Recognizing customers as the foundation of our existence,
we shall make our utmost efforts to commit ourselves to be
a reliable partner and to realize our customers’ satisfaction by
delivering safe products and services that meet their expectations
and needs just in time.
Myung-ho, Kim
Quality Management Representative,
Manager of Quality Management Officer
Dong-kyu, Han
CEO, Representative Director
www.dienhathe.xyz
www.dienhathe.vn

Page: 8
4.0 Quality Management System4.0 Quality Management System
1. Objective and scope
This section describes the quality management system to ensure that the
customer’s needs and the requirements of ISO 9001 are satisfied in each and
every phase of the management activities, product realization, resource
procurement, and measurement/analysis/improvement, which shall enable
efficient operation of quality management system and provide relevant evidences.
2. Responsibilities and authorities
1) The manager of quality management department shall:
- Establish a quality management system and enhance its effectiveness,
- Manage the enactment/revision of quality manual,
- Manage the latest version of quality manual,
- Manage the valid version of standards of business places (Anyang, Gumi,
Indong): Computer information systems for regulation,
- Manage quality record.
2) The manager of standard management department shall
- Manage the valid version of company regulations which is a part of the
standards
: Computer information systems for regulation,
- Manage the valid version of standards of a business place (Head office)
: Computer information systems for regulation.
3) The managers of business divisions shall
- Implement the latest version of quality manual,
- Prepare and maintain standards,
- Maintain quality record.
4) The managers of production-related divisions may refer to/utilize the
quality plan or others to:
- Understand and apply the processes necessary for the quality management
system,
- Determine the sequence and correlation of processes,
- Determine the standard and method for the efficient operation and
management of processes,
- Ensure the availability of the information and resources to support the
operation and monitoring of processes,
- Monitor, measure and analyze processes,
- Implement the actions for the continued improvement of the planned
result (objective) of a process.
The processes, however, shall be managed in compliance with ISO 9001.
Subcontracting processes shall be monitored and managed by the quality
management system.
Section: 4.0 Quality Management System.0 Quality Management System
Page: 1/6
Date: 10/08/2003
Revision: 16
www.dienhathe.xyz
www.dienhathe.vn

Page: 9
Page: 2/6
Date: 10/08/2003
Revision: 16
3. Quality management matrix
Sales
Design &
Development
Purchsing
Production
Control
Production
Facilities
Maintenance
Measuring
Equipment
Control
General
Support
Standard
Management
Incoming
Inspection
QA QM
General 4.1 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ●
General requirments 4.2.1 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ●
Quality manual 4.2.2 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ●
Document management 4.2.3 ● ● ● ● ● ● ● ● ● ● ● ●
Records management 4.2.4 ● ● ● ● ● ● ● ● ● ● ● ●
Management's commitment 5.1 - - - - - - - - - - ○ ●
Focus on customers 5.2 ○ ○ - - ○ - - - - - ● ●
Quality policy 5.3 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ●
Quality objective 5.4.1 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ● ●
Planning of QMsystem 5.4.2 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ●
Responsibilities and authorities 5.5.1 ○ ○ ○ ○ ○ ○ ○ ● ○ ○ ○ ●
QMrepresentative 5.5.2 - - - - - - - - - - - ●
Internal communication 5.5.3 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ● ●
Management review 5.6 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ● ●
Supply of resource 6.1 - - - - - - - ● - - - -
Personnerl assignment 6.2.1 - ● ● - - - - ● - ● ● ●
Training, recognition, capability 6.2.2 ● ● ● ● ● ● ● ● ● ● ● ●
Infrastructure 6.3 - - - - ● ● - ● - - - -
Work environment 6.4 - - - - ● - ○ - - ○ ○ -
Planning of product realization 7.1 ○ ○ ○ ○ ● ○ ○ ○ ○ ○ ● ○
Determination of product-related
requirement
7.2.1 ○ ● ○ - - - - - - - ○ -
Reviewof product-related requirements 7.2.2 ● ○ - ○ - - - - - - ○ -
Communication with customers 7.2.3 ● - - - - - - - - - ○ -
Design and development 7.3 ○ ● ○ - - - - - - - ○ -
Purchasing 7.4 - - ● ○ - - - - - ○ ○ -
Production and service provision 7.5.1 - - ○ ○ ● ● - - - - ○ -
Identification and traceability 7.5.3 - - ○ - ● - - - - ○ ○ -
Preservation of products 7.5.5 - ○ ○ ● ○ - - - - - - -
Control of monitoring and measuring
devices
7.6 - - - - ○ - ● - - - - -
General 8.1 ○ ○ ○ ○ ○ ○ ○ ○ ○ ● ● ●
Customer satisfaction 8.2.1 ○ - - ○ ○ - - - - - ● ○
Internal audit 8.2.2 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ● ●
Monitoring & measuring of process 8.2.3 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ● ●
Monitoring & measuring of product 8.2.4 - - - - ● - - - - ● ● -
Control of nonconforming product 8.3 - - ○ - ● - - - - ● ● -
Analysis of data 8.4 - - - - ○ - - - - ● ● ●
Continued improvement 8.5.1 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ● ●
Corrective action 8.5.2 ○ ○ ○ ○ ○ ○ ○ ○ ○ ● ● ●
Preventive action 8.5.3 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ● ●
Measurement,Analysis,Improvement
QualityManagement
System
ManagementResponsibility
Resource
Management
●Auditee/Dept. to be audited ○Related Dept.
ISO9001:2000
Requirements
Req.
No.
ProductRealization
www.dienhathe.xyz
www.dienhathe.vn

Page:10
Section: 4.0 Quality Management System.0 Quality Management System Date: 10/08/2003
Revision: 16Page: 3/6
※ Note (Fig.1): Quality management system based on process
Customer
InputRequirements
Continued Improvement of Quality Management System
Customer
Satisfaction
측정,분석
및 개선
Measurement,
Analysis,
Improvement
측정,분석
및 개선
Management
Responsibility
측정,분석
및 개선
Resource
Management
제품Product
Output
Legend: Value-adding activities Information flow
제품실현
Product
Realization
External
customers
External
customers
Input A
Input B
Process A
Process B
Resource A
Resource B
Output A
Output B
Input C
Process C
Resource C
P
DC
A
Feedback
※ Note (Fig.2): Example of process network
Output C
Management by Process
www.dienhathe.xyz
www.dienhathe.vn

Page:11
5. Objects of documentation
The objects to be documented shall be as follows:
- Quality policy and quality objectives
- Quality manual
- Documented procedures that ISO 9001 requires
- The documents that the company organizations require for efficient planning,
implementation and management of processes
- Quality records that ISO 9001 requires.
Here, the ‘documented procedures’ shall include the establishment, implementation
and maintenance of the documented procedures.
6. Management of quality manual
1) Review and revision
- The manager of the quality management department shall review the
suitability of and revise the quality manual when customers and/or
certification authorities require or when a relevant domestic and/or foreign
regulation/standard is amended.
- The revised part shall be distinguished by drawing underlines or bar lines.
- The reason of each revision shall be stated in Section: 1.2.
2) Management of the latest version
Quality management department shall immediately retrieve the old version or
have the relevant department discard it so that the latest valid version may be used.
4. Document structure of quality management system
2) Quality manual: The supreme document that provides
the company’ QM system including a
quality policy.
3) (Quality) Procedures: As the document that specifies the
quality activities of individual business
place/division and is not subject to the
quality manual, it is divided into
regulation, directives and guidelines.
4) (Quality) Instruction: The standard that specifies quality
planning methods, finished goods, semi-finished goods,
materials, machinery & equipment, measuring equipment,
tools, fixtures and furniture, and work methods.
Quality
Manual
Procedures
Quality Record
Instruction
5) Quality record :The records resulting from quality system
activities.
1) Definitions: The names of quality system documents shall
be applied respectively in accordance with the
management standard of the business place.
www.dienhathe.xyz
www.dienhathe.vn

Page:12
3) Identification and management of a valid version
After the approval of the enactment/revision by an appropriate approver,
documents shall be registered with the ‘Standard Management Dept.’ and
the management department shall, to make the new version distinguished, manage
them in the way like distributing the latest document or publishing it through an
information system to enable real-time search.
4) Process for managing documents and data
- Standard management department shall publicize a document and preserve
an original version according to the corresponding # Procedures document.
- The manager of design & development department shall perform their duty according
to the corresponding # Procedures document.
- The managers of relevant departments shall perform their duty according
to the corresponding # Procedures document to manage the documents and data
originated from outside.
5) Management of document amendment
- The revision of a document shall be reviewed by an originating department,
and shall be approved by a relevant approver.
- A revised part of a document shall be distinguished by underlines or bar lines.
- The revised version shall be distributed to the related departments
and the old version shall be retrieved or discarded.
6) Use of document
- A document shall be managed to be easily readable and available.
- The document obtained from outside shall be distinguished and recognized when it is
distributed.
- When no-more-valid documents are preserved for reference, they shall be
managed so as to be easily distinguished.
7. Document management
1) Documents
- Documents shall include the standards of the company, drawings and the
technical materials for external use.
- Quality record is a special type of document and shall be managed according to the
provisions in Paragraph 7 of this section.
2) The approver of enactment & revision of standards shall be as follows.
Classification Approver Managing Dept.
Company
Business
Place/
Division
Regulation Representative director Standard Management Dep’t
Guidelines Executive director Standard Managementl Dep’t
Directives Executive director QM office
Guidelines Manager of a preparing Dept. QM office
Instruction Manager of a preparing Dept. QM office
www.dienhathe.xyz
www.dienhathe.vn

8. Management of quality record
1) Objects of quality record
They shall include the quality records required by ISO 9001, which are described in
Section 9.2 List of quality records in this quality manual.
2) Preservation period of quality record
It shall be determined by the ‘Document classification system and preservation period
table (Filing system)’ of the company.
3) Management of quality record
- A category number shall be given to all quality records according to the ‘Document
Classification System’.
- All records shall be filed not only to protect, identify, search, store them but also to
easily recognize their preservation period and disposition status. In addition, the
archives shall be protected from inundation, fire, theft, insects and humidity.
- Other detailed jobs shall be performed according to the corresponding # Procedures
document.
Page:13
9. Related procedures documents
# LSC(10)-A-0301 Regulation for the management of company standards
# LSC( )-B-0301 Directives for the management of standards of a business place
# LSC( )-B-7401/02/03 (Directives for Spec., Design books and drawings, etc.)
# LSC( )-( )-1101 Directives/Guidelines for the management of quality record
Page: 6/6
Date: 10/08/2003
Revision: 16
www.dienhathe.xyz
www.dienhathe.vn

Page:14
1) Top management shall:
- Determine the total volume of resources,
- Approve the quality policy and the quality objectives of individual business division,
- Internally communicate the requirements of customers as well as statutory and
5.0 Management Responsibility5.0 Management Responsibility
This section describes the responsibilities, authorities, management’s commitment,
customer-oriented management, quality objectives, quality management system planning,
communication, and management review to ensure the implementation of quality
management system; its continued suitability, adequacy and effectiveness; the availability
of resources; and the communication in compliance with the quality policy.
regulatory,
- Appoint a quality management representative and grant his/her responsibilities and
authorities,
- Approve a quality manual,
- Preside over a corporate-wide management review meeting (and also verify
the effectiveness of QMS).
2) Executive directors of business place/division shall:
- Determine the resources of a business place/division,
- Approve the quality policy of a business place/division and the quality objectives of
a department,
- Approve quality procedures,
- Preside over a quality review meeting (and also verify the effectiveness of QMS).
3) The manager of quality management dept. (quality management representative) shall:
- Establish, implement and maintain QMS processes,
- Report the performance of QMS and the need for its improvement to top management,
- Have all organizations to well understand the requirements of customers.
The detailed method to fulfill the items above shall include:
·Preparation of a work allotment chart of the department,
·Enactment and revision of a quality manual, and management of the latest version
thereof,
·Maintenance and improvement of related Procedures documents,
.Collect and analyze monthly quality reports and perform management review on that,
·Role as a secretary of the management review meeting of a company/business place,
·Planning and fulfillment of internal quality audit; corrective actions for nonconformity;
review of validity,
·Management of qualifications of internal auditors,
·Planning and fulfillment of the training plan for the staff of the department,
·Maintenance of related quality records,
·Role as a contact point for customers and certification authority, if necessary.
Section: 5.0 Management Responsibility.0 Management Responsibility
Page: 1/6
Date: 10/08/2003
Revision: 16
www.dienhathe.xyz
www.dienhathe.vn

Page:15
4) The manager of standard management department shall:
- Prepare a work allotment chart of the department,
- Use the latest version of quality manual,
- Maintain and improve relevant Procedures documents,
- Manage the valid versions of company regulations and head office standards,
- Plan and fulfill the training plan for the staff of the department.
5) The manager of purchasing department shall:
- Maintain and improve relevant procedures documents,
- Ensure that the purchased goods shall conform to the requirements of the organization,
- Order, purchase, store and release goods,
- Manage a material warehouse (where goods shall be managed separately by
category: Accepted, Rejected, Waiting for inspection),
- Handle abnormal materials and inform the supply partner of the fact,
- Evaluate and select suppliers and perform the related follow-up actions,
- Analyze the supplier’s data,
- Plan and fulfill the training plan for the staff of the department,
- Maintain related quality records.
6) The manager of incoming inspection department shall:
- Maintain and manage the qualification of incoming inspectors,
- Prepare and implement incoming inspection specifications,
- Identify, inspect, and test the materials requiring an incoming inspection,
- Manage materials according to results of incoming inspection (where goods shall be
managed separately by category: Accepted, Rejected),
- Issue the NCR (Non-conformance report) for non-conforming materials,
- Request non-conformance corrective action (related supplier) and determine
the method of dispose the non-conforming materials,
- Analyze the supplier’s the quality data,
- Maintain related quality records,
- Plan and fulfill the training plan for the staff of the department.
7) The manager of education and training department shall:
- Identify the works affecting quality, and select and allocate the personnel thereof,
- Plan and fulfill the training plan and evaluate its effectiveness,
Section: 5.0 Management Responsibility.0 Management Responsibility Date: 10/08/2003
www.dienhathe.xyz
www.dienhathe.vn

Page:16
8) The manager of facilities maintenance department shall:
- Identify the facilities to maintain and maintain the facilities and monitoring equipment,
9) The manager of measuring equipment control department shall:
- Identify and determine the monitoring & measuring equipment,
- Establish and fulfill the plan to inspect and correct measuring equipment,
10) The manager of sales department shall:
- Maintain and improve relevant procedures,
- Identify and review the requirements of customers, statutory and regulatory,
- Perform follow-up actions based on the result of contract review,
- Communicate with customers regarding customer’s complaints and others,
11) The manager of production control shall:
- Present feedback on the contract review request, such as the production
capacity and the appropriateness of the delivery time,
- Establish a demand plan for materials and provide it to a purchasing department,
- Plan and adjust production schedules,
- Plan and fulfill the training plan for the staff of the department
12) The manager of product control and the partners of product control shall:
- Manage the packing, marking, storage, preservation and delivery of products,
Page: 3/6
Date: 10/08/2003
Revision: 16
www.dienhathe.xyz
www.dienhathe.vn

Page:17
13) The manager of design & development department shall:
- Enact, revise, implement the specifications for materials, products, design, design
documents, packing, etc.,
- Manage the planning, input, output, review, verification, validity and change of
design & development,
- Perform technical review of the customer’s requirements, and the nonconformity of
materials and work in process,
- Manage internal and external drawings and data,
- Manage the qualifications of designers,
14) The manager of production department shall:
- Handle and perform a routine check-up of facilities, and monitoring/measuring
devices,
- Manage the establishment, revision, disposition of quality plan, work standards,
and facility operation standard/work instruction,
- Perform interim/self-inspection and ask for the inspection of finished goods,
- Monitor and measure processes (including process capacity and product
characteristics),
- Issue the NCR (Non-conformance report) for process and perform a due action
according to the decision on non-conforming products handling,
- Manage the lots traceability of products and materials,
15) The manager of QA/CS department shall:
- Establish quality policy of the department and have the role as a secretary of
the management review meeting,
- Identify product requirements and establish quality objective,
- Prepare the specifications of inspection and plan/implement the inspection/test,
- Analyze, manage and periodically monitor inspection data,
- Collect and analyze monthly quality reports and perform management review on that,
- Educate inspectors and manage their qualifications,
- Issue the NCR for non-conforming finished products,
- Decide the disposition of non-conforming products and re-verify the results of
corrective actions,
- Establish, fulfill and report internal quality audit plan,
- Issue a written request of the corrective action for nonconformity and
complete the matter (including the check-up of its validity),
- Establish the identification & trace system of materials and products,
- Receive and handle the dissatisfaction from customers,
- Survey the reaction and the degree of satisfaction of customers,
Page: 4/6
Date: 10/08/2003
Revision: 16
www.dienhathe.xyz
www.dienhathe.vn

Page:18
6. Quality objectives and quality management system planning
1) Planning of quality objectives
Top management shall ensure that the quality objectives are established by each
level of the organization according to related functions through the followings:
- Draw-up of consensus on the quality objectives of individual business division
- Draw-up of consensus on the quality objectives of individual department of
a business division
- The objectives of department manager and strategy agreement, etc.
These shall be prepared in the first quarter of each year.
The related materials thereof shall be filed and maintained so as to be easily available.
The quality objectives shall be directly related to the fulfillment of quality policy
and be measurable.
The grounds of quality objectives shall be individual objectives and/or strategy
agreement, and the monitoring/measuring records for the objectives shall be
monthly quality reports or management review records.
2) Planning of quality management system
Top management shall plan and fulfill the quality management system so as to
satisfy Section 4: Quality management system of this quality manual, and shall
ensure the completeness of the amendment when it is planned and implemented.
5. Quality policy
Quality policy shall be provided in Section 3 of this quality manual.
Top management shall review the adequacy of the quality policy once or more a year
and amend it, if necessary.
4. Customer-oriented management
Top management shall ensure that customer requirements are determined and fulfilled to
achieve the objective to enhance customer satisfaction.
The detailed implementation method shall be provided in Section 7.2 (Customer-related
processes) and Section 8.2 (Monitoring and measuring) of this quality manual.
3. Management’s commitment
Top management shall present the will to develop and implement the quality
management; to maintain the effectiveness thereof; and to continuously improve it through
the followings:
- Communication of the importance of fulfilling customer, statutory and regulatory
requirements
through the organization
- Ensuring the establishment of quality policy and quality plan
- Holding a corporate-wide management review meeting
- Ensuring the availability of resources
These may be confirmed through the presentation of related documents or interview with
the top management.
Page: 5/6
Date: 10/08/2003
Revision: 16
www.dienhathe.xyz
www.dienhathe.vn

Page:19
# LSC(10)-A-9001 The basic regulation for quality management
8. Management review
1) General
- Top management shall hold corporate-wide management review meeting once or
more a year to ensure the suitability, adequacy and effectiveness of the
Quality Management System (QMS).
- Executive director of individual business place/division shall hold management review
meeting of the business place/division once or more a year for the same purpose
stated above.
- The topics of the management review meeting shall include quality policy, quality
objectives,the evaluation of the opportunity to improve QMS and the need for revision
thereof.
- The record of management review, as a quality record, shall be maintained
according to the # Procedures document.
2) Input for review
The input for review shall be as follows:
- Audit results
- Customer feedback
- Performance of processes and the conformity of a product
- Preventive actions and the status of corrective actions
- Follow-up actions for the result of a previous management review
- Planned amendment that may affect quality management system (e.g. external
environment, statutory and regulatory restriction)
- Other proposals for improvement, etc.
3) Output of review
The output of management review shall be as follows:
- Improvement of the effectiveness of the quality management system and its
processes
- Improvement of product in regard to customer requirements
- The necessity for resources
- Others including the implementation strategy for the organization and customers, etc.
7. Internal communication
Top management shall ensure that the effectiveness of the quality management system
is adequately communicated within the organization through the followings.
- Meeting minutes or materials of corporate-wide quality management review meeting
- Minutes or materials of various meetings
- E-mail records or internal publications
Page: 6/6
Date: 10/08/2003
Revision: 16
www.dienhathe.xyz
www.dienhathe.vn

Page:20
6.0 Resource Management6.0 Resource Management
This section shall be applied to the procurement of resources, human
resources, infrastructure and work environment, the purpose of which is to implement
and maintain the QMS of the company and to achieve the product conformity.
1) Each department manager shall:
- Prepare a work allotment chart of the department. (Follow the related # Procedure
document)
- Maintain and manage the qualifications of internal auditors (Follow the related
# Procedures document)
- Maintain and manage the qualifications of designers (design verifiers) (Follow the
related # Procedures document)
- Maintain and manage the qualifications of inspectors for incoming inspection (Follow
the related # Procedures document)
5) The manager of quality assurance department shall:
- Maintain and manage the qualifications of inspectors (Follow the related # Procedure
document)
3. Procurement of resource
The company and organization shall procure resources for the following purpose.
Here, the resources shall include human resources, material resources and financial
resources.
- Implementation and maintenance of the QMS and the continued improvement thereof
- Enhancement of customer satisfaction
4. Human resource
1) General
The standard of the qualifications - such as schooling, training, skill and career
– shall be established for the personnel who affect the product quality such as
those who perform internal quality audit, design & development and inspection
(incoming, product, etc.), and an appropriate qualifications shall be granted to them
and duly managed.
Section: 6.0 Resource Management.0 Resource Management
Page: 1/2
Date: 10/08/2003
Revision: 16
www.dienhathe.xyz
www.dienhathe.vn

Page:21
7. Related procedures document
# LSC(10)-A-2201 Guidelines for the management of work allotment and work allotment
table
# LSC(10)-A-2501 Regulation for human resource recruitment, etc.
# LSC(10)-A-9101 Regulation for quality audit
# LSC( )-B-7401/02 Guidelines for qualifications of design verifiers
# LSC( )-B-9401 Guidelines for qualifications of inspectors
# LSC( )-B-6401 Directive for the management of facilities and machinery
2) As for the competence, awareness and training of the personnel, the followings shall be
fulfilled.
- Determine the competence requirements of the personnel who will perform the works
that affect product quality.
- Provide the training opportunity or others to satisfy the competence requirements.
- Identify the effectiveness of training or other actions.
- Recognize how well the organization members understand the importance and
correlation of their activities and the degree to which they contribute to the
achievement of the quality objectives.
- Maintain quality records (e.g. schooling, training, skill and careers).
Quality record shall include training plan, experience, careers, qualification-related
records, education certificates, records on the effectiveness of training, and job
capability, which shall be maintained according to # Procedures document.
5. Infrastructure
The company and organization shall determine, secure and maintain the infrastructure
required to achieve the conformity to product requirements, and shall:
- Manage buildings, offices, warehouses, and other facilities
- Perform the planning and preventive maintenance of the equipment for process (e.g.
facilities, equipment, tools, and software) : according to the related # Procedure
document.
- Manage support services. (e.g. transportation equipment, communication, intranet, etc.)
A management department to perform these works shall be appointed.
6. Work environment
Each department manager shall determine the work environment necessary to achieve
product conformity, and which shall include the followings:
- Resting/meeting space
- Safety gears and safety rules
- Layout, etc.
Section: 6.0 Resource Management.0 Resource Management
Page: 2/2
Date: 10/08/2003
Revision: 16
www.dienhathe.xyz
www.dienhathe.vn

Page:22
7.1 Planning of Product Realization7.1 Planning of Product Realization
This section shall be applied to the planning of product realization to satisfy
the product requirements of customers.
- Identify product requirements and establish quality objectives,
- Establish the product inspection & test plan including the criteria for acceptance and
rejection.
- Fulfill/use quality plan and QC process chart.
- Use # Quality specifications, etc.
3. Processes
1) The manager of quality assurance department shall establish quality objectives for
each product within the first quarter of each year through objective consensus
meeting, etc.
2) The managers of production and related department shall plan and develop the
necessary processes for product realization.
The planning shall be consistent with the process requirements of the company’s
QMS and shall be fulfilled referring to the followings.
- Quality objectives and product requirements
- The needs for establishment/documentation of processes, and the needs for resource
procurement
- The methods of verification, validation, monitoring, inspection and testing related to
product requirements; and the criteria for product judgment.
- The records necessary for presenting the evidence of the conformity of finished goods
and of the realization processes, which shall be maintained according to the related
# Procedures document.
3) Quality record may vary depending upon the characteristics of business division/
department/product, which shall include QC process chart, production process
chart, work flow chart, etc.
4) The manager of production department shall utilize a quality plan for the relevant
products, and also prepare and utilize # Quality specifications
(work standard, design specifications, design books, etc.).
Section: 7.1 Planning of Product Realization.1 Planning of Product Realization
Page: 1/2
Date: 06/30/2001
Revision: 15
www.dienhathe.xyz
www.dienhathe.vn

Page:23
# Quality specifications of each division
Section: 7.1 Planning of Product Realization.1 Planning of Product Realization
Page: 2/2
Date: 06/30/2001
Revision: 15
www.dienhathe.xyz
www.dienhathe.vn

Page:24
7.2 Customer7.2 Customer--related Processesrelated Processes
This section shall be applied to the customer-related processes in order to satisfy
customer requirements through the clear identification of customer requirements to
determine if the capability of the company and organization conforms to them.
1) The manager of sales department shall:
- Identify the customer, statutory and regulatory requirements,
- Review contracts and perform the follow-up actions thereof,
- Communicate with customers about customer dissatisfaction, etc.
- Fulfill the technical review of customer requirements (including the determination of
product requirements).
3) The manager of production control department shall:
- Review the suitability of the production capacity and delivery time.
3. Review and determination of product-related requirements
1) The manager of sales department shall receive customer requirements and determine
the necessity for technical review, and ask a design & development department of the
review, if necessary.
Here, the customer requirements shall be identified and determined in regard to the
followings:
- The requirements specified by a customer (including the post-delivery actions)
- Other requirements necessary for the use of the product, even though they are not
specified by customers
- Statutory and regulatory requirements related to the product
- Additional requirements determined by the organization
However, for the existing products traded repeatedly, the manager
may identify only the additional requirements, while all the customer requirements
above shall be reviewed and determined for a new product.
2) When a sales department asks for technical review, the manager of design &
development department shall perform the review to check if the customer
requirements can be satisfied.
The result of the review shall be reported to the manager of sales, and the reporting
shall be done through phone or other media (e.g. E-mail, Fax, document).
The manager of sales department shall maintain the result of the review as a quality
record according to the related # Procedures document.
Section: 7.2 Customer.2 Customer--related Processesrelated Processes
Page: 1/3
Date: 10/08/2003
Revision: 16
www.dienhathe.xyz
www.dienhathe.vn

3) The manager of sales department shall ask the manager of production control of the
delivery time review to check the suitability of supply capacity.
The manager of production control department shall inform the manager of sales
department of the review result.
The result of the review shall be reported to the manager of sales, and the method of
which shall be through phone or other media (e.g. E-mail, Fax, document).
The manager of sales department shall maintain the review result as a quality record
according to the related # Procedures document.
4) The manager of sales department shall identify the customer requirements before
agreeing on a contract if a customer does not present the requirements in a written
document.
5) When product requirements are changed, the manager of a relevant department
shall amend the corresponding documents and understand the changed requirements.
To do this, the changes, as a quality record, shall be managed in the form of records or
a changed contract document according to the related # Procedures document.
6) The manager of sales department shall ensure the followings before concluding a
contract with a customer.
- Determination of product requirements
- Adjustment of the difference between the contents of a final contract and those of a
previous contract or requirements.
- Securing of the capability to fulfill customer requirements.
Page:25
4. Report of order reception
1) After concluding a contract, the manager of sales department shall issue a shipping
request and send it to the production control department and related departments.
2) The contents of a shipping request shall include a serial No., customer name, delivery
time, quantity, specifications, etc.
5. Establishment of production plan
1) The manager of production control department shall establish a production
schedule that reflects the delivery time of a shipping request.
2) If there is a need to change the production schedule or if something unexpected
happens, the manager of production control department shall immediately report
the fact to a sales department, and the method of which shall be through phone or
other media.
The records on the agreement of a delivery time adjustment shall be maintained as a
quality record according to the related # Procedures document.
Page: 2/3
Date: 10/08/2003
Revision: 16
www.dienhathe.xyz
www.dienhathe.vn

Page:26
6. Method of communication with customers
1) The manager of sales department shall determine an efficient way to communicate
with customers in regard to the followings, and which shall be specified in a related
- Product information
- How to handle the questions, contracts and orders including changes.
- Customer feedback including customer complaints.
2) The examples of the method to communicate with customers are as follows:
- Holding a regular meeting with customers, visit of site, exchange of documents, etc.
# LSC( )-B-5101 Directives for contract review work
# LSC( )-( )-1101 Directives/Guidelines for quality record management
7. Survey of customer satisfaction
The manager of quality assurance department shall perform the survey of customer
satisfaction according to Section 8.2 of this manual.
Page: 3/3
Date: 10/08/2003
Revision: 16
www.dienhathe.xyz
www.dienhathe.vn

Page:27
7.3 Design and Development7.3 Design and Development
This section shall be applied to the planning of design & development, input, output,
review, verification, validity check and change management of products, in order to
efficiently satisfy the needs and expectations of customers and increase the value of
products.
- Establish, revise and implement the specifications of products, materials, design and
design drawings,
- Fulfill the planning of design & development, inputs, outputs, review, verification,
validity check and change management of products,
- Fulfill the technical review of the nonconformity of materials and work-in-process,
- Manage internal and external drawings/data.
- Support audit and evaluation activities for design & development verification, etc.
3. Process of design and development
The manager of design & development department in business division shall perform
his/her duties according to the related # Procedures document, and shall maintain
the quality record thereof according to the related # Procedures document.
4. Planning of design and development
1) Business division shall establish an annual plan of design & development and
prepare/fulfill a detailed development plan for each project or item. A detailed
development plan shall include the followings:
- Phases and timeline of design & development process
- Activities for review, verification and validity check for each phase of design &
development process
- Determine the roles (responsibilities and authorities) of those who participate in the
design & development activities.
2) The manager of design & development department shall evaluate the qualifications of
design verifiers according to the related # Procedures document, and shall maintain the
quality record thereof according to the related # Procedures document.
3) For efficient communication and more clear definition of responsibilities & authorities,
the manager of design & development department shall identify and manage the
relations to other organization/department. To do this, he/she may:
- Check the departments that will participate in a design & development review meeting
and demonstration.
- Check the departments where a related document will be distributed and shared.
- Check the support departments that will support the inspection/evaluation work for
internal/external verification, etc.
Section: 7.3 Design and Development.3 Design and Development
Page: 1/4
Date: 10/08/2003
Revision: 17
www.dienhathe.xyz
www.dienhathe.vn

Page:28
4) The manager of design & development department shall update and maintain a
detailed
development plan so as to check the latest status of the progress.
5. Inputs for design and development
1) The manager of design & development department shall input the product requirements
including the followings:
- Functions and performance requirements of a product
- Statutory and regulatory restriction requirements to be applied
- The information derived from a previous similar design, if possible.
- Other requirements that are essential for design and development
2) The manager of design & development department shall review the inputs for design to
ensure that the requirements are complete, clear and non-contradictory to other
requirements.
3) The input records for design & development, such as a detailed development plan,
shall be maintained as a quality record according to the related # Procedures document.
Page: 2/4
Date: 10/08/2003
Revision: 17
6. Outputs of design and development
1) The form of outputs of design and development shall include LS Spec. (product design
documents for customer) or other documents, and the other examples shall be
the data comparing the inputs and outputs of a process, the specifications for
materials, test, purchasing and products.
2) The outputs of design and development shall be presented in the form that can
be verified against their inputs, and shall be approved before distribution.
3) The outputs of design and development shall necessarily:
- Satisfy the input requirements for design & development,
- Provide appropriate information necessary for purchasing, production and
service provision.
- Include or make reference to the product acceptance criteria,
- Identify the product characteristics that are essential for safe, proper and right use
of the product.
7. Review of design and development
1) At appropriate stages of design & development, the manager of design & development
department shall:
- Evaluate the result of design and development that meets the product
requirements,
- Identify problems and present proper actions for them.
2) The personnel who have the capability required by the # Procedures document of
the relevant business division shall participate in the design and development stages.
www.dienhathe.xyz
www.dienhathe.vn

Page:29
3) For the topics of the design and development review, the followings may be quoted or
referred to:
- The suitability of the input for design and development
- The progress of the design and development
- Verification, validity check and the possibility of achieving the objectives of design and
development
- Evaluation of the potential risks and defects in the use of a product
- Life cycle data on the product performance
- Management of changes in design and development
- Identification and correction of problems
- The opportunity of improvement in design and development
- The potential impact of product on environment.
4) The records of such design & development review shall be maintained as a quality
record according to the related # Procedures document.
8. Verification of design and development
1) The manager of design & development department shall verify the followings to ensure
that the outputs of design and development meet their input requirements.
2) The stages of design and development shall be specified in and implemented
according to the # Procedures document of the relevant business division and here,
the followings may be quoted/referred to.
- Comparing the input requirements with the outputs of processes
- Verification through alternative calculations
- Performing verification/certification tests
- Performing simulation and test operation
3) The records of design & development verification and the actions thereof shall be
maintained as a quality record according to the related # Procedures document.
9. Validation of design and development
1) The manager of design & development department shall perform product validation
according to a planned method, to check if the product resulting from the design and
development meets the requirements that are specified or intended.
2) The validation shall be completed before the delivery or implementation/mass-
production of the product, and the process of which shall be specified in and conducted
according to the related # Process document.
3) For the validation of design and development, the followings may be quoted/referred to.
- A presentation for evaluation before mass-production or internal/external
certification and approval tests
- Validation of the engineering design before starting construction, installation or
application of it
- Validation of the software output before installation or use of it
4) The records of design & development validation and the follow-up actions thereof
shall be maintained as a quality record according to the related # Procedures
document.
Page: 3/4
Date: 10/08/2003
Revision: 17
www.dienhathe.xyz
www.dienhathe.vn

10. Management of the changes in design and development
1) The manager of design & development department shall identify the changes
in design and development and fulfill follow-up actions thereof.
2) The manager of design & development department shall, if necessary, review, verify
and validate the outputs of design and development, and which shall be duly
approved before fulfilling them.
The objects of the review shall include the impacts of the changes of constituent parts
and the products that have been already delivered.
3) The records of the changes and the follow-up actions thereof shall be maintained as a
quality record according to the related # Procedures document.
Page:30
# LSC( )-B-7401 Directives/Guidelines for development work, Guidelines for quality
assurance of new products.
# LSC( )-B-7401/02 Guidelines for qualifications of design verifiers
# LSC( )-B-7402 Directives/Guidelines for the management of Specifications and
drawing documents
# LSC( )-B-7403/04 Directives for the management of drawings
11. Management of the design documents, etc.
1) The manager of design & development department shall maintain the results of
the design and development, Specifications and design documents and according to
the related # Procedures document.
2) The manager of design & development department shall manage the internal/external
drawings, etc. which are applied to design and development activities according to the
related # Procedures document.
Section: 7.3 Design and development.3 Design and development
Page: 4/4
Date: 10/08/2003
Revision: 17
www.dienhathe.xyz
www.dienhathe.vn

Page:31
7.4 Purchasing7.4 Purchasing
This section shall be applied to the purchasing process, purchasing information, and the
verification of the purchased goods, so that the purchased goods that affect
quality shall satisfy specified requirements.
- Ensure that the purchased goods satisfy the requirements of the organization,
- Order, purchase, store and release the goods to purchase,
- Manage a material warehouse (where goods shall be managed separately by
category: Accepted, Rejected, Waiting for inspection)
- Handle abnormal materials and inform the supply partner of the fact.
- Evaluate and select suppliers and perform related follow-up actions.
- Prepare and operate a standard for incoming inspection,
- Manage the qualifications of incoming inspectors,
- Identify, inspect and test the materials which require incoming inspection,
- Manage materials according to results of incoming inspection (where goods
shall be managed separately by category: Accepted, Rejected),
- Determine the method of dispose the non-conforming materials,
- Prepare and manage the specifications of raw materials.
4) The manager of production control shall:
- Establish a plan for materials provision and report the information to the purchasing
department,
- Inform the purchasing department of a changed production plan, if any.
3. Purchasing process
1) The manager of purchasing department shall specify the purchasing process in the
related # Procedures document and fulfill it, thus to ensure the suitability of products.
2) The manager of purchasing department shall specify the method and the degree of
managing purchased goods and suppliers in the related # Procedures document in
various ways depending on their impact on the following implementation process or
the final product.
3) The manager of purchasing department shall evaluate and select partners based on
their supply capacities according to the related # Procedures document.
Here, all the records on the evaluation, re-evaluation and selection of the partners shall
be maintained according to the related # Procedures document as a quality record.
Section: 7.4 Purchasing.4 Purchasing
Page: 1/2
Date: 10/08/2003
Revision: 16
www.dienhathe.xyz
www.dienhathe.vn

Page:32
4. Purchasing information
1) The managers of production control department and all the departments
using materials shall establish a demand plan and check their inventories and then
report the necessary quantity to a purchasing department in a written form or through
computer system.
The report on the necessary quantity shall include item name, specification, quantity,
use and delivery time of it, etc.
For the details of purchase request, the related # Procedures document shall be
followed.
2) The manager of design & development department shall prepare a material
specification – a purchasing standard – for the materials that affect quality,
and report it to the purchasing department.
A material specification shall basically include item name, its specification, class,
items & method of test, packing, prints, quoted standard, etc.
3) The manager of purchasing department shall clearly state the followings and others
when preparing a purchasing document, if applicable.
- The requirements on product, procedure, process, facilities and equipment
- The requirements on the qualifications of related personnel
- The requirements of QMS
4) The manager of purchasing department shall ensure the suitability of requirements of
the purchasing document before communicating with a supplier.
5. Verification of purchased goods
1) The manager of incoming inspection department shall perform the incoming inspection
according to the related # Procedures document. The qualifications of the incoming
inspectors shall be managed according to the related # Procedures document.
2) The manager of incoming inspection department shall determine how to handle the
abnormal materials resulting from the incoming inspection, and inform the supply
partner of the fact.
3) If a customer or the manager of incoming inspection department verify purchasing
goods at supplier’s site, the purchasing information which includes the method of
verification and shipment shall be reported to a supplier.
# LSC(10)-A-4001 Regulation for the management of goods
″ Guidelines for evaluation and management of partners
″ Guidelines for material ordering work
# LSC(10)-B-9403 Guidelines for incoming inspection
# LSC( )-( )-9401 Guidelines for the management of inspectors’ qualifications
Section: 7.4 Purchasing.4 Purchasing
Page: 2/2
Date: 10/08/2003
Revision: 16
www.dienhathe.xyz
www.dienhathe.vn

Page:33
7.5 Production and Service Provision7.5 Production and Service Provision
This section, with the purpose to satisfy customer requirements and manage the product
realization process to provide interested parties with benefits, shall be applied to the
management of production and service provision, validation, identification and traceability
of processes, and the preservation of product.
- Prepare and implement # Quality standards including work standard work sheets,
- Preserve and maintain facilities and monitoring equipment,
- Manage the lots traceability of products and materials, if applicable.
- Prepare and register # Quality standards (of packing materials and printing methods).
3) The manager of QA department shall:
- Establish the identification & trace system of materials and products.
- Manage the incoming and outgoing of materials.
5) The manager of product control department and the partner for product
control shall:
- Manage the packing, marking, preservation and delivery of products,
- Manage the shipment of products.
6) The manager of facilities maintenance department shall:
- Maintain facilities and monitoring equipment.
3. Management of production and service provision
1) The manager of production control department shall, before starting production,
identify the name, specification, and delivery time of the required product and establish
a production plan for the planned periods according to the related # Procedures
document.
The job instructions shall be issued and the workers, standard work sheets and
necessary facilities shall be designated according to the production plan.
2) The manager of production department shall secure proper 4M (operators, facilities,
materials, standards) and environment, and perform production activities.
The manager of production department shall proceed with the production according
to the method specified in a # Quality standards (quality plan, standard work sheets,
job instructions, etc.) for the corresponding process.
Section: 7.5 Production and Service Provision.5 Production and Service Provision
Page: 1/3
Date: 10/08/2003
Revision: 17
www.dienhathe.xyz
www.dienhathe.vn

Page:34
3) Operators shall fulfill their duties in compliance with standard work sheets, etc.
4) In operating and managing the facilities and monitoring equipment which are input
into production, the managers of production and facilities maintenance departments
shall follow the related # Procedures document.
5) An operator shall perform interim/self-inspection of the inspection items that are
specified in standard work sheets.
6) The manager of product control department or the partner of product control
shall perform the release and delivery of product and post-delivery activities according
to the related # Procedures documents.
4. Product identification and traceability
Identification and traceability shall be applied to customer requirements or contracts, and
shall be implemented according to the # Procedures document prepared by the relevant
business division.
1) The manager of quality assurance department of a business division shall establish
a system for the identification and traceability of materials and products, and the
related managers of departments (e.g. the departments of purchasing and production,
and product related departments) shall be responsible for the operation of the system.
- Materials, semi-finished goods and finished goods shall be identified
through the way that can trace each stage.
- The status of the stored materials shall be identified in due manner.
(e.g. stickers, notice boards, stamping, etc.)
- The status of semi-finished goods and finished goods shall be identified by tags or
records.
2) The managers of relevant departments shall establish the log management principle,
and the followings may be referred to for it.
- Lots shall be formed in a certain size for materials, semi-finished goods and finished
goods.
- The formed lots shall be identified by giving them process codes and recording them
in daily work sheets and tags
This records shall be maintained according to the related # Procedures document as a
quality record.
3) The manager of a relevant department shall, if necessary, specify and fulfill the method
of separate storage of lots based on the inspection result so that their status can be
identified.
5. Preservation of products
The manager of a relevant department shall define the procedures for identification,
handling, packing, storage and protection of materials or products in the related
# Procedures document and implement it, in order to prevent the damage or loss of them.
1) The manager of a relevant department shall use transportation means that can protect
materials or product from damages while moving them, and their drivers shall have
due qualifications.
Page: 2/3
Date: 10/08/2003
Revision: 17
www.dienhathe.xyz
www.dienhathe.vn

Page:35
2) The manager of design & development department shall prepare the # Quality
standard for the packing materials and its printing methods, and register it with
a standard management department.
The manager of product control department shall perform the packing and printing
work according to the relevant # Quality standard.
3) The manager of a relevant department shall store the materials or products which
require special treatment to prevent damage or quality deterioration in an appropriate
place.
4) The manager of a relevant department shall release or ship the stored materials or
products in FIFO (First-in, First-out), and check their status before using or shipping
them if they are long-term supplies.
The storage and release of materials shall be performed according to the related
5) The manager of product control department shall classify and store the preserved
goods according to the related # Procedures document. Here, the preserved goods
shall include constituent parts.
# LSC( )-B-6101 Directives for production control
# LSC( )-B-6103 Directives for production work
# Quality standards
# LSC( )-B-6401 Directives for the management of facilities and machinery
# LSC( )-B-6102 Directives/Guidelines for the management & trace of lots
# LSC( )-B-9403 Guidelines for incoming inspection
# LSC( )-B-6301 Directives for handling, storage and shipment of products
# LSC(10)-A-4001 Guidelines for the incoming and outgoing of materials
# LSC( )-( )-1101 Directives/Guidelines for quality record management
Page: 3/3
Date: 10/08/2003
Revision: 17
www.dienhathe.xyz
www.dienhathe.vn

Page:36
7.6 Control of Monitoring and Measuring Devices7.6 Control of Monitoring and Measuring Devices
This section shall be applied to the control of monitoring and measuring
devices to ensure the conformance of products to the determined product
requirements.
1) The manager of measuring equipment shall:
- Identify and determine the equipment for measurement (monitoring and measuring
devices),
- Establish and implement the inspection/calibration plan for measuring devices.
- Handle, check and maintain the equipment for measurement (monitoring and
measuring devices).
3. Establishment of process for monitoring and measuring activities
The manager of measuring equipment control department shall specify the monitoring
and measuring activities that conform to the requirements in the related # Procedure
document and perform it.
4. The measuring equipment to be managed
1) The scope of the equipment to be managed shall include the equipment for
inspection, measuring and testing, and the monitoring equipment attached to facilities
2) The manager of measuring equipment department shall provide a unique number to
each equipment to be managed and maintain a equipment register, etc.
5. Plan for calibration and check-up period
1) The manager of measuring equipment control department shall establish a plan for
calibration and check-up period for the equipment that monitors and measures product
quality.
2) The calibration and check-up period of the relevant equipment shall be determined
in consideration of its use condition and environment, and the plan shall be periodically
updated.
Section: 7.6 Control of Monitoring.6 Control of Monitoring
and Measuring Devicesand Measuring DevicesPage: 1/2
Date: 06/30/2001
Revision: 15
www.dienhathe.xyz
www.dienhathe.vn

Page:37
6. Inspection and calibration
1) The manager of measuring equipment control department shall inspect and calibrate
the measuring equipment according to the specified period or before starting using
them, based on the measurement standard that satisfies internal/domestic standards.
If there is no such standard, a separate # Procedures document for calibration shall
be prepared and the inspection and calibration activities shall be performed upon
it, and the records of which shall be maintained according to the related # Procedure
document as a quality record.
2) The result of calibration shall be recorded in a calibration performance book and
maintained in a measuring equipment room along with equipment history cards.
After the completion of calibration, a ‘certificate of calibration’ shall be attached to the
accepted equipment. If a direct attachment is difficult, it shall be presented in an
appropriate manner that the equipment have been duly calibrated.
The records on the result of inspection and calibration shall be maintained according
to the related # Procedures document as a quality record.
3) When using the hardware (Jig, mold, etc.) or software for inspection and testing, the
manager of the department that uses them shall periodically check their conformity to
the specified requirements and status before using them.
7. Management of equipment
The manager of measuring equipment control department shall safeguard measuring
equipment from adjustments that would invalidate the calibration setting.
The reference instruments that are used for inspection and calibration based on the
calibration Procedures document shall be stored and managed in the measuring
equipment room where standard criteria are maintained.
8. Retroactive actions for abnormal equipment
1) When a man being responsible for the management of measuring equipment finds the
defect of the equipment in use or under calibration process shall immediately inform
the fact to the using departments and take appropriate action for the rejected
equipment according to the related # Procedures document.
2) The using departments shall retroactively validate the previous data measured by the
rejected equipment and take appropriate action.
# LSC(50)-B-6407 Directives for calibration and inspection
# LSC(60,70)-B-6402 Directives for the management of measuring equipment
# Procedures document for calibration by equipment
Section: 7.6 Control of Monitoring.6 Control of Monitoring
and Measuring Devicesand Measuring DevicesPage: 2/2
Date: 06/30/2001
Revision: 15
www.dienhathe.xyz
www.dienhathe.vn

Page:38
8.1 General (Measurement, Analysis, Improvement)8.1 General (Measurement, Analysis, Improvement)
This section describes the procedures for planning and implementing the processes
of monitoring, measurement and continued improvement.
Quality assurance, quality management and other related divisions shall plan and
implement the processes that are required for the followings:
1) Verification of product conformity through inspection and testing, etc.
2) Ensuring of the suitability of quality management system
3) Continued improvement of the effectiveness of quality management system
The processes shall include and follow the stages:
Monitoring → Measurement →Analysis →Improvement.
To do this, each relevant department manager shall determine applicable
method and frequency including statistical techniques.
Section: 8.1 General (Measurement, Analysis,.1 General (Measurement, Analysis,
Improvement)Improvement)
Date: 06/30/2001
www.dienhathe.xyz
www.dienhathe.vn

Page:39
8.2 Monitoring and Measurement8.2 Monitoring and Measurement
This section shall be applied to customer satisfaction, internal quality audit, processes,
and monitoring & measuring activities in regard to product.
- Establish, implement and report annual plan of internal quality audit,
- Manage the qualifications of quality auditors,
- Issue and conclude the request of corrective action for nonconformance,
- Collect and analyze monthly quality reports, and perform the management review
thereof.
2) The manager of QA/CS department shall:
- Survey customer reaction and satisfaction,
- Establish, implement and report internal quality audit plan,
- Issue and conclude the request of corrective action for nonconformance,
- Collect and analyze monthly quality reports, and perform the management review
thereof.
- Establish inspection/testing plan,
- Manage the qualifications of inspectors,
- Inspect finished goods (or work-in-process).
- Inspect the work-in-process,
- Request for the inspection of finished goods.
4) The managers of the departments fulfilling corrective actions shall:
- Fulfill the corrective actions for the issued nonconformance
(Identify the causes and establish a plan to prevent recurrence)
- Fulfill incoming inspection,
- Maintain and manage the qualification of incoming inspectors.
Section: 8.2 Monitoring and Measurement.2 Monitoring and Measurement
Page: 1/6
Date: 10/08/2003
Revision: 17
www.dienhathe.xyz
www.dienhathe.vn

Page:40
4. Internal quality audit
Internal quality audit shall be conducted in order to identify the suitability of the customer
requirements including product requirements and the quality management system of the
company, and to check if the quality management system is effectively implemented and
maintained, and which shall be performed according to the related # Procedures
document.
The records on the planning and conducting of internal quality audit, ensuring of audit
independence, and the results thereof shall be maintained as a quality record, according
to the related # Procedures document.
1) Audit plan
- The manager of quality management (quality assurance) department shall establish
an annual internal quality audit plan which includes:
·Summary of the previous audit result
·Purpose
·Scope
·Organization of audit team
·Audit schedule
·Applicable ISO requirements / Audit check list / Quality procedures documents
- Audit plan shall be duly approved and maintained as a quality records, according
to the related # Procedures document.
2) Organization of audit team
- The manager of quality management/quality assurance department shall organize
an audit team, according to the related # Procedures document.
- An auditor shall not audit his/her own job, and therefore the independence of audit
shall be guaranteed in audit planning/establishment stage.
3. Monitoring of customer satisfaction
The manager of QA/CS department shall survey customer reaction and
satisfaction for the customer requirements, which is one of the way measuring the
performance of quality management system, according to the related # Procedure
document as follows:
1) The manager of QA/CS department shall establish and fulfill an annual
plan to survey not only the complaints received from customers but also the customer
satisfaction, and a plan for periodical tour survey of quality, etc., and shall report
the results to the general manager of his/her business division.
2) In surveying the customer reaction and satisfaction, the followings shall be considered.
- When a new product is released or it is the first trade
- When potential customer complaints are expected
- When it is required to immediately check the effectiveness of the actions against
customer dissatisfaction
- When a fatal customer complaint occurs or the same complaint occurs repeatedly
3) Monitoring of customer satisfaction may be fulfilled through interview, consulting or
questionnaires, and the results shall be collected using paper or electric document.
Page: 2/6
Date: 10/08/2003
Revision: 17
www.dienhathe.xyz
www.dienhathe.vn

Page:41
- An audit team shall consist of a senior auditor and auditors, and auditors shall be
appointed according to the related # Procedures document.
- The records on the qualifications of the auditors shall be maintained as a quality
record, according to the related # Procedures document.
3) Conducting of audit
- When an audit plan is completed, the manager of quality management/quality
assurance department shall report the audit plan to related departments so that they
may prepare for it.
- The base of nonconformance found during audit, such as a related quality procedure
document, shall be clearly stated.
In addition, the nonconformance shall be explained in the manner that the manager of
the audited department may identify the reason and find the direction for appropriate
actions for it.
- When there occur important matters between an auditor and an auditee, the auditor
shall immediately report the matter to a quality management representative, thus to
take a proper action.
(For example, interference with audit activities, change of audit schedule by the
department to be audited, audit delay, etc.)
4) Reporting of audit result
- The manager of quality management/quality assurance department shall report the
result of an internal quality audit, which shall includes:
·Audit scope
·Type of audit
·Period of audit
·Auditors
·Auditee and the audited department
·Summary of an audit result (which shall state the effectiveness of quality
management system.)
·Findings of nonconformance
- Audit result shall be feed-back to the relevant department manager.
- Audit report shall be duly approved, and shall be maintained as a quality record,
according to the related # Procedures document.
5) Corrective actions for nonconformance
- The manager of quality management/quality assurance department shall issue a
letter requesting corrective actions for the nonconformance found during audit to a
relevant department, and the letter shall include:
·Issue No.
·Date of issue
·Receiving department
·Corrective actions required
·Reason for nonconformance
Page: 3/6
Date: 10/08/2003
Revision: 17
www.dienhathe.xyz
www.dienhathe.vn

Page:42
5. Monitoring and measuring of process
Quality management process shall include customer-related matters, product
realization (design, purchasing, production and measurement), internal audit and
improvement process, etc., and shall be implemented according to the followings:
1) Setup of management objective
- Quality assurance department shall set up and monitor the performance of last year,
objective of this year and monthly performance specially for product quality.
2) Collection of process management items and data
- Each business division shall collect the date that will be recorded in a monthly quality
report.
3) Arrangement and analysis of data
- Quality management/quality assurance department shall collect and analyze monthly
quality reports, and the result of which shall be reported in a management review
meeting.
4) Corrective action for nonconformance
- Depending on the result of management review, quality management/quality
assurance department shall, if necessary, take corrective actions and preventive
actions for the process whose performance does not reach the objective.
5) Components of monthly quality report
- Quality management/quality assurance department shall manage the components of
a monthly quality report including the followings:
·The overall status of customer dissatisfaction (or that by region)
·The status of customer dissatisfaction by business division
·Plan to prevent recurrence
·Expected date of completion
·Confirmation of the result of the actions taken and conclusion, etc.
- The relevant department shall identify the cause of nonconformance and establish
a plan to prevent recurrence and report the result to the requesting department
within a due date.
- If the corrective action cannot be completed within a due date, the requested
department shall report a plan that clearly states a completion schedule.
- The department requesting corrective actions may request additional actions from
the requested department again, if the actions taken are not sufficient.
- The letter requesting corrective action shall be duly approved, and shall be
maintained as a quality record, according to the related # Procedures document.
6) Confirmation of the result of the actions taken and conclusion
- The department requesting corrective actions shall validate the result of a
corrective action.
- After the result of a corrective action is duly validated, the requesting
department shall conclude the matter by signing the letter requesting corrective
action.
Page: 4/6
Date: 10/08/2003
Revision: 17
www.dienhathe.xyz
www.dienhathe.vn

Page:43
6. Monitoring and measuring of product
To verify the product requirements, the characteristics of a product shall be monitored
and measured as follows, according to the related # Procedures document.
1) General
- Inspector/tester shall have the authority independent of cost and delivery time.
- In case of a contract item, the manager of quality assurance department shall
prepare an inspection & test plan and have it approved by a relevant customer.
- Inspector/tester who has the qualifications specified in the related # Procedure
document shall be selected and the records thereof shall be maintained as a quality
record, according to the related # Procedures document.
- If a critical quality problem occurs during inspection/testing, the manager of quality
assurance department shall have the authority to stop the relevant work by using
the NCR (Non-Conformance Report)
- Product release and service delivery shall not proceed until the planned
arrangements (Section 7.1 Planning of product realization) have been satisfactorily
completed, unless otherwise approved by a relevant authority and, where applicable,
by the customer.
- Non-conforming product shall be handled according to Section 8.3 of this
manual.
- The records on inspection/testing shall include the judgment result: Accepted or
Rejected, and shall be maintained as a quality record, according to the related #
Procedures document.
2) Inspection & test plan
- The manager of quality assurance department shall establish an inspection & test
plan based on customer requirements, LS Spec., quality plan and quality procedure
document, and which shall include inspection items, applied standards and judgment
criteria, etc.
- The method of inspection/test and sampling plan shall follow relevant standards.
3) Setup of hold point
- In case of a contract item, the manager of quality assurance department shall set hold
points in an inspection/test plan or quality plan and have them approved by a relevant
customer.
- At the hold points designated by a customer, the relevant process shall not be
continued arbitrarily without the permission or consent of relevant personnel.
·List of customer complaints for the year
·The overall status of a product quality (or that by region)
·Detailed product quality of each business division
·Analysis of quality trend, etc.
6) Other applicable items except for monthly quality report.
- For the items of internal quality audit, Paragraph 4 of Section 8.2 in this manual shall
be referred to.
- For the items of improvement process, Section 8.5 of this manual shall be referred to.
- Other items shall be determined autonomously by an individual business division and
shall be shared through management review meeting of the division.
(e.g. Rate of meeting delivery time, Index of process capacity, Rate of rework, # of
repairs, cost of disposition, etc.)
Page: 5/6
Date: 10/08/2003
Revision: 17
www.dienhathe.xyz
www.dienhathe.vn

# LSC(10)-A-9201 Regulation/Guidelines for handling customer dissatisfaction
# LSC(10)-A-9101 Directives/Guidelines for quality audit
# LSC( )-B-9401 Regulation for inspection
# ″ Guidelines for qualifications of inspectors
# LSC( )-B-9403 Guidelines for incoming inspection
Page:44
4) Incoming inspection
- Incoming inspector shall test and identify the materials whose quality needs to be
checked, according to the related # Procedures document.
- The materials requiring inspection shall be managed not to be input into
production process before being checked. In a situation where the materials
must be input before checking, however, proper action shall be taken to trace and
identify the relevant products.
- Inspection result shall be maintained as a quality record, according to the related
5) Inspection of work-in-process
- Inspection of work-in-process shall be fulfilled by the inspector or the worker of
a production department to whom the inspection duties are delegated, according to
the relevant procedure.
- The manager of production department shall, if necessary, use proper monitoring
devices such as spark tester, eddy current tester, diameter analyzer, concentricity
tester, etc. in the production line to ensure that the production process is fulfilled in
accordance with a specified standard.
6) Inspection of finished goods
- The manager of production department shall be responsible for the inspection of
finished goods.
- The manager of quality assurance department shall verify the product conformity to
a relevant requirement.
- The manager of quality assurance department shall transfer only the accepted
finished goods to a product control department.
Page: 6/6
Date: 10/08/2003
Revision: 17
www.dienhathe.xyz
www.dienhathe.vn

Page:45
8.3 Control of Non8.3 Control of Non--conforming Productconforming Product
This section shall be applied to the management of non-conforming product, to prevent
the improper use of non-conforming product (materials and products).
- Issue the NCR (Non-conformance report) for non-conforming materials,
- Determine the method to dispose the non-conforming product (material).
- Issue the NCR for non-conforming products,
- Determine the method to dispose the non-conforming product,
- Periodically analyze NCRs and report the result to management review meeting,
- Re-verify the conformity after the correction (repair, rework) of non-conforming
product,
- Take proper action if non-conforming products are found after they are delivered to
customers.
- Issue the NCR for process,
- Dispose non-conforming product as determined.
3. Procedures
The managers of incoming inspection department and quality assurance department
shall prepare and implement the # Procedures document to manage the following
non-conforming products.
1) Identification and marking of non-conforming product
- When non-conforming products are found, inspector/tester shall distinguish
non-conforming products from conforming products in a proper way, and
issue/send the NCR to a responsible department.
- The responsible department shall store the non-conforming products separately, and
prevent them from being conveyed to the next process until the final decision on how
to handle them is made.
If the separate storage of non-conforming products is difficult, they shall be separated
in a proper way such as using notice board, rope, etc.
2) Evaluation of non-conforming product
- The manager of incoming inspection department determines the concession or
the return by referring opinions of related departments (design & development,
production, quality assurance, etc.), if it is necessary,
- The manager of the department being responsible for the non-conforming products
shall examine the reason of nonconformity and ask the manager of quality
assurance department to determine how to dispose them.
Section: 8.3 Control of Non.3 Control of Non--conforming Productconforming Product
Page: 1/2
Date: 10/08/2003
Revision: 16
www.dienhathe.xyz
www.dienhathe.vn

Catalog busbar ls 10. quality manual

Catalog busbar ls 10. quality manual

Recommended

Recommended

More Related Content

What's hot

What's hot (18)

Similar to Catalog busbar ls 10. quality manual

Similar to Catalog busbar ls 10. quality manual (20)

More from Dien Ha The

More from Dien Ha The (20)

Recently uploaded

Recently uploaded (20)

Catalog busbar ls 10. quality manual