nitin shekapure sampling inspection durability consumer’s risk conformance reliability quality definition by joseph juran aesthetics features producer’s risk quality control statistical quality control (sqc) philip crosby serviceability characteristics of quality william stevenson perceived quality david bentley performance iso product development cycle juran’s 10-point program quality function deployment (qfd) kaizen fta world class management techniques - quality princi the house of quality total productive maintenance (tpm) 5s 7 types of waste just in time (jit) fmea concurrent engineering 7 quality control tools quality circle deming’s 14-point management philosophy inventory material management scm marketing production management engineering
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