ISO 9000 Quality Standards in Construction. There is risk involved in any construction project. ... The ISO 9000 clauses most often complied with are those dealing with (1) inspection and test status; (2) inspection and testing; (3) control of nonconformance product; and (4) handling, storage, and preser- vation. The clauses least complied with concern (1) design control; (2) internal auditing; (3) training; and (4) statistical techniques. Documentation of a quality system is scarce for the majority of the contractors.

1. PREPARED BY: MR.N.J.PATEL & MR.H.B.DUDHAT

2. NATIONAL BUILDING CODE OF INDIA 2005 (NBC
2005)
•The National Building Code of India (NBC), is a national instrument
providing guidelines for regulating the building construction activities
across the country.
•It serves as a Model Code for adoption by all agencies involved in building
construction works be they Public Works Departments, other government
construction departments, local bodies or private construction
agencies.
•The Code mainly contains administrative regulations, development
control rules and general building requirements; fire safety
requirements; stipulations regarding materials, structural design and
construction (including safety); and building and plumbing services.

3. HISTORY OF NBC
 The Code was first published in 1970 at the instance of
Planning Commission and then revised in 1983.
Thereafter three major amendment were issued,
two in 1987 and the third in 1997.
 the revised NBC has now been brought out as National Building
Code of India 2005 (NBC 2005).

4. WHY TO REFER NBC?
 Maintain Uniformity of building bye laws and development control in various
government and other agency.
 To develop town planning Scheme
 Structural design
 To know unit weight of diff. construction material.
 Types of Loading and magnitude at different locations in the country
(DL, WL, LL, Snow load, Earthquake load, Erection load)
 Standards of testing with specifications of diff. construction materials.
 To know more about New construction techniques, new design concepts,
low cost housings etc..
 To maintain fire safety, air conditioning system and acoustics, Electrical
wiring, lighting ventilation standards in buildings.
 Planning designing of water supply and drainage system.
 Soil testing and foundation design
 To know measurement and deduction rules for building items.
 To know specification of various construction items.
 Total Quality Control in construction works.

5. HOW TO REFER NBC ? OR
IMPORTANT POINTS COVERED BY NBC
 PART 1 : DEFINITIONS
 PART 2 : ADMINISTRATION
 PART 3 : DEVELOPMENT CONTROL RULES AND GENERAL BUILDING
: REQUIREMENTS
 PART 4 : FIRE AND LIFE SAFETY
 PART 5 : BUILDING MATERIALS
 PART 6 : STRUCTURAL DESIGN
Section 1 Loads, Forces and Effects Section 2 Soils and Foundations
Section 3 Timber and Bamboo
3A Timber
3B Bamboo
Section 4 Masonry Section 5 Concrete
5A Plain and Reinforced Concrete
5B Prestressed Concrete
Section 6 Steel
Section 7 Prefabrication, Systems Building and Mixed/ Composite
Construction
7A Prefabricated Concrete
7B Systems Building and Mixed/Composite Construction

6.  PART 7 CONSTRUCTIONAL PRACTICES AND SAFETY
 PART 8 BUILDING SERVICES
Section 1 Lighting and Ventilation
Section 2 Electrical and Allied Installations
Section 3 Air conditioning, Heating and Mechanical
Ventilation
Section 4 Acoustics, Sound Insulation and Noise Control
Section 5 Installation of Lifts and Escalators
PART 9 PLUMBING SERVICES
Section 1 Water Supply,
Section 2 Drainage and Sanitation (including Solid Waste
Management)
Section 3 Gas Supply
PART 10 LANDSCAPING, SIGNS AND OUTDOOR DISPLAY STRUCTURES
Section 1 Landscape Planning and Design
Section 2 Signs and Outdoor Display Structures

7. CHANGES INCORPORATED IN NEW CODE: (NBC-2005)
 Development control rules
 Requirements for green belts and landscaping including norms for
plantation.
 Special requirement for low income housing.
 Fire safety regulations for high rise building.
 Revision of structural design section based on concrete code, earthquake
code, masonry code.
 Requirements relating to noise and vibration, air filter, energy conservation
for air conditioning.
 Guidelines for design of water supply system for multi storied buildings.

8. IS CODES
 A code is a document containing standardized requirement for the design &
construction of most types of building and structures.
 Codes regulate building construction & building use in order to protect
health, safety and welfare of the occupant.
 Published by bureau of Indian Standards.

9. VARIOUS IS CODES.
In civil engineering list of important is codes is given below:
 IS: 875, Part-1, 2,3,4,5 Design loads for Dead loads, Imposed loads,
wind loads, snow loads, special loads and
load combinations.
 IS:800-1984 Design of steel structures
 SP.6 Handbook of steel structure
 IS:456-2000 Design of RCC structures
 SP.16 Design aids to IS: 456
 IS: 269 ordinary Portland cement
 IS: 383 Fine and coarse aggregate
 IS: 516 Testing of materials
 IS: 2720 Soil properties and testing
 IS: 1343 Prestress concrete
 IS: 1200 Measurement of building
 IS: 1893 Criteria for earthquake resistant design of structure
 IS: 4326 Earthquake resistant design and construction
 IS: 13290 Ductile detailing of reinforcement
 IS: 1905 Masonry construction

10. EVOLUTION OF ISO 9000 SERIES:
 To ensure the quality it is necessary to make systematic
controls at every stage and also to take critical review of efforts
and achievement of the company with respect to quality of the
product.
 The quality begins with standards.
 Quality compress safety, durability, performance and
acceptability of products by consumers.
 Quality needs are to be built in the product during research,
design, development, production and in fact the foundation on
which quality is built is the standards.
 Hence for standardization ISO 9000 Series is to be
recommended.

11. PURPOSE OF STANDARDISATION
 To promote the quality of the products process and series
 To promote the improvement in the quality of life, safety, health
and protection of the environment.
 To promote the economic use of materials energy and human
resources in the production of goods.
 To promote international trade by the removal of barriers
caused by differences in national practices.
 To promote industrial efficiency through variety control.

12. QUALITY MANAGEMENT PRINCIPLE
 Customer focus
 Understand the needs of existing and future customers
 Align organizational objectives with customer needs and expectations
 Meet customer requirements
 Measure customer satisfaction
 Manage customer relationships
 Aim to exceed customer expectations
 Learn more about the customer experience and customer satisfaction
 Leadership
 Establish a vision and direction for the organization
 Set challenging goals
 Model organizational values
 Establish trust
 Equip and empower employees
 Recognize employee contributions
 Learn more about leadership

13.  Involvement of staff
x Ensure that people’s abilities are used and valued
x Make people accountable
x Enable participation in continual improvement
x Evaluate individual performance
x Enable learning and knowledge sharing
x Enable open discussion of problems and constraints
x Learn more about employee involvement
 Process approach
x Manage activities as processes
x Measure the capability of activities
x Identify linkages between activities
x Prioritize improvement opportunities
x Deploy resources effectively
x Learn more about a process view of work and see process analysis tools

14.  System approach management
x Understanding and managing a system of inter related processes.
x As a contribution to the organization’s effectiveness and efficiency.
 Continuous improvement
x Improve organizational performance and capabilities
x Align improvement activities
x Empower people to make improvements
x Measure improvement consistently
x Celebrate improvements
x Learn more about approaches to continual improvement
 Factual and documented approach to decision making
x Effective decisions are based on the analysis of data, information and indicators.
 Mutually beneficial relationships with suppliers
x Allows both organizations to create value

15. ISO 9000 SERIES OF STANDARDS:
 ISO: 9000 series of standards on quality system was
formulated by international organization in order to meet the
requirements of internationality uniform quality system.
 ISO:9000 quality standards stipulate certain management
practices as guide –lines and minimum requirements for
making quality of products and services conforming to the
needs of customers.
 These are developed for facilitating international exchange of
goods and services.
 The company who fulfill all the requirement of ISO: 9000 has
given the certificate & the certified company gives the quality
assurance so that it’s value is increase in the market.

16. PARTS OF ISO-9000 SERIES:
ISO 9000 series has following five parts:
 ISO-9000
 ISO-9001
 ISO-9002
 ISO-9003
 ISO-9004
Each standard contains specific guidelines pertaining to certain
segment of quality related activities.
 ISO-8402: quality management and quality assurance –
vocabulary provides terminology used in other
four standard.

17.  ISO-9000: Advisory document in which all the information is
given for the standards it gives the guideline that
out of ISO-9001, 9002, 9003 which standard is
adopted for the business.
 ISO-9001: Quality Systems: Model for quality assurance in
design, development, production, Installation and
servicing.
 ISO-9002: Quality Systems: Model for quality assurance in
production, Installation and servicing
 ISO-9003: Quality Systems: Model for quality assurance in final
inspection and test.
 ISO-9004: Quality management and quality systems elements:
It is advisory document who gives the guideline
regarding marketing, quality cost, and product safety.

18. INDIAN EQUIVALENCE OF ISO-9000
Iso version Indian version
Iso-9000 Is-14000
Iso-9001 Is-14001
Iso-9002 Is-14002
Iso-9003 Is-14003
Iso-9004 Is-14004

19. ISO-8402 [Quality vocabulary]
ISO-9004 [Guidelines for establishing quality management
system]
ISO-9000 [Guidelines for selection and use of the standards
ISO-9001 [Quality
assurance model for
design, development]
ISO-9002 [Quality
assurance model for
production]
ISO-9003 [Quality
assurance model for
final inspection]
OVERVIEW OF ISO 9000 SERIES OF STANDARDS

20. STEPS FOR INSTALLATION OF ISO9000 QUALITY SYSTEM

21. BENEFITS OF BECOMING AN ISO 9000 COMPANY
 Improved consistency of service and product performance
 Higher customer satisfaction levels.
 Improved customer perception
 Improved productivity and efficiency
 Cost reductions
 Improved communications, morale and job satisfaction
 Competitive advantage and increased marketing and sales opportunities.
 Export-import policy of government of India gives concessions for imports to
those companies whose quality system is certified by the certifying body.

22. QUALITY SYSTEM REQUIREMENTS OF ISO-9001
1. Management responsibility
2. Quality system
3. Control review
4. Design control
5. Document and data control
6. Purchasing
7. Customer supplied product
8. Product identification and traceability
9. Process control
10. Inspection and testing

23. 11. Control of inspection, measuring and test equipments
12. Inspection and test status
13. Control of non conforming product
14. Corrective and preventive action
15. Handling storage, packing and delivery
16. Quality records
17. Internal quality audits
18. Training
19. Servicing
20. Statistical techniques.

24. ISO 14000
 In the present day, environmental matter is not limited only in one country or
specific area. The environmental impact effects everywhere and leads to
problem all over the world.
 Environmental conservation has become so complicated that it causes
pressure to all business organizations.
 The International Organization for Standardization had led to the
development of the International Standard for environmental management
system series (ISO 14000).
 This series of standards is designed to cover the whole area of environmental
issues for organizations in the global marketplace

25. The structure of the standards is as follows:
Environmental Management Systems (EMS)
Environmental Auditing and Related Environmental Investigations (EA)
Environmental Labeling (EL)
Environmental Performance Evaluation (EPE)
Life Cycle Assessment (LCA)
Terms and Definitions (T&D)
ORGANISATIONAL EVALUATION STANDARDS
EMS
14001 specification
14004 General Guidelines
EA
14010 general principles
14011 Audit procedures
14012 Audit criteria
EPE
14031 guidelines

26. THE DEMING CYCLE
 W. Edwards Deming in the 1950's proposed that business processes should
be analyzed and measured to identify sources of variations that cause
products to deviate from customer requirements.
 He recommended that business processes be placed in a continuous
feedback loop so that managers can identify and change the parts of the
process that need improvements.
 As a teacher, Deming created a (rather oversimplified) diagram to illustrate
this continuous process, commonly known as the PDCA cycle for Plan, Do,
Check, Act*:

27. PLAN: Design or revise business process components to improve results
DO: Implement the plan and measure its performance
CHECK: Assess the measurements and report the results to decision
makers
ACT: Decide on changes needed to improve the process