Quality Circle is a small group of employees who work-in same work area meet at periodic intervals to discuss work-related issues and to offer suggestions & ideas for improvements in production methods and quality control .

2. Quality Circle is a small group of employees
who work-in same work area meet at
periodic intervals to discuss work-related
issues and to offer suggestions & ideas for
improvements in production methods and
quality control .

3. Basic Principle
“ Employee participation in decision making and
problem - solving improves the quality of work ”
Quality Circle is
 Group of employees
 Work on similar area
 Solve problems related to work
 Improve production techniques
 Improve quality

5. Started in 1962 in Japan
Kaoru Ishikawa is the creator of Quality Circles
Movement in Japan is coordinated by Japanese
Union of Scientists and Engineers (JUSE)
In India Quality Circles is promoted by QCFI
(Quality Circle Forum of India)

6. Operation of quality circle
• Problem selection
• Problem analysis
• Generate alternative solutions
• Select the most appropriate solution
• Problem identification
• Prepare plan of action
• Present solution to management for
approval
•Implementation of solution

7. Objectives Of Q C
 Create problem solving capability
 Build an attitude of problem prevention.
 Reduce errors and enhance quality and
productivity
 Improve communication in the organization
 Inspire more effective team work.
 Increase employees motivation.
 Develop harmonious manager workers
relationship
 Promote cost reduction
 Promote personnel and leadership development

8. Structure of quality circle
Top Mgt.
Steering
Committee
Coordinator
Facilitator
Leaders
Members
Non QC Members

9. Structure of quality circle
• A steering committee: This is at the top of the
structure. It is headed by a senior executive
and includes representatives from the top
management personnel and human resources
development people. It establishes policy, plans
and directs the program and meets usually once
in a month.
• Co-ordinator: He may be a Personnel or
Administrative officer who co-ordinates and
supervises the work of the facilitators

10. • Facilitator: He may be a senior supervisory
officer. He co-ordiates the works of several
quality circles through the Circle leaders.
• Circle leader: Leaders may be from lowest level
workers or Supervisors. A Circle leader
organizes and conducts Circle activities.
• Circle members : They may be staff workers.
Without circle members the programme cannot
exist. They are the lifeblood of quality circles.

11. Benefits of QC’s
Increased productivity
 Improved quality of work
life
 Boost employee morale
 Enhances creativity
 Improved teamwork
 Employee involvement