2.
Quality Circle -is a small group of 6 to 12 employees
doing similar work who voluntarily meet together on
a regular basis to identify improvements in their
respective work areas using proven techniques for
analysing and solving work related problems coming
in the way of achieving and sustaining excellence
leading to mutual upliftment of employees as well as
the organisation
Quality circle definition
3.
Are a method of continuous quality improvement in an
organisation by direct involvement of employees in
quality
They operate on the basic principle that employee
participation in decision making and problem solving
improves the quality of work
They are:
Voluntary group of persons
Meet on regular basis
Work on similar tasks
Share area of responsibility
Solve problems related to work
Quality Circles
4.
Volunteers
Set Rules and Priorities
Decision made by consensus
Organized approach to problem solving
Members of a circle need to receive
training
Support of senior management required
Members need to be empowered
Characteristics of
Quality Circles
5.
Started in 1962 in Japan
Kaoru Ishikawa is the creator of Quality Circles
Movement in Japan is coordinated by Japanese
Union of Scientists and Engineers (JUSE)
In India Quality Circles is promoted by QCFI
(Quality Circle Forum of India)
History
6.
Quality Circle is a form of participation
management.
Quality Circle is a human resource development
technique.
Quality Circle is a problem solving technique.
Three major attributes of
QC
7.
Brain storming
Pareto diagrams
Cause and effect analysis
Data collection
Data analysis
Basic problem solving techniques
8.
Increased productivity
Improved quality of work life
Boost employee morale
Enhances creativity
Improved teamwork
Employee involvement
Benefits of QC’s
9.
Inadequate training
Not entirely voluntary
Lack of Top Management interest
Unsure of Purpose
Decision making does not necessarily
take place
When QC can be
ineffective?
10.
Cross functional teams, members drawn from
different departments
IQC communication website- facilitates exchange of
experiences & interact
Impart new tools & techniques through workshops
& courses
Members can come from suppliers as well - wider
scope
Leaders or mentor organization helping other
organization
Innovation and QC’s
(IQC)
