This document discusses quality management and its role. Quality is defined as meeting or exceeding customer expectations for products, services, and processes. Quality management is an approach that aims to continually improve quality through products, services, people, processes and environments to maximize competitiveness. It discusses process improvement methods like Kaizen and Six Sigma. The roles of quality management are to increase customer satisfaction, production efficiency, manage risks, determine improvement areas, and ensure procedures follow legislation. Quality management encourages strategic operational management, improves competitiveness and flexibility through continuous improvement involving all employees.

1. PRESENTED BY:-
AAKRITI GFT/115201
SURBHI SUMAN GEC/115416

2. INTRODUCTION
Quality
Quality is a dynamic state associated with
products, services, people, processes and
environments that meets or exceeds expectations
of customer.
Quality Management
It is an approach to doing business that attempts to
maximize the competitiveness of an organization
through the continual improvement of the quality
of its products, services, people, processes and
environments.

4. Process improvement
Kaizen: Implementation The Juran Trilogy

5. Six sigma concept
A six-sigma process is achieved by broadening
the specification range for product acceptability

7. ROLE OF QUALITY MANAGEMENT
 Increase the customer satisfaction.
 Increase the production of processes.
 Decrease the risk in any process involved.
 To determine the areas of improvement and
document them.
 Ensure that procedures conform to legislations.
 Develop new plans to improve the existing quality
system.

8. Conclusion
 Encourages a strategic approach to management at
the operational level.
 Provides high return on investment through
improving efficiency.
 Improves competitiveness and flexibility for a
whole organization.
 Increases the customer satisfaction through
continuous improvement, involving all employees
in the organization.

9. Thanks
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