Quality Circles began in Japan in 1962 as a way to improve quality and productivity by tapping into workers' creativity. A Quality Circle is a voluntary group of employees who meet regularly to discuss work-related issues and offer suggestions for improvements. Implemented correctly, Quality Circles can help businesses reduce costs, increase productivity, and improve employee morale by valuing workers' input and participation in decision-making.
Features:
The organization gets the total man
Humanize the work i.e. Quality of work life is stressed and improved
Brings out extra-ordinary qualities from ordinary people
To display the human capabilities fully and eventually draw out infinite possibilities
Prepares the employer and employees to meet the challenges of the changing time and condition
GIVE ETAILS OF ALL THE MAJOR TQM GURUS LIKE EMING, JURAN , ISHIQAWA, CROSBY AND THEIR CONTRIBUTIONS LIKE QUALITY CIRCLE , 14 DIMENSIONS OF QUALITY , QUALITY IS FREE, QUALITY TRIOLOGY
Quality Definition by Joseph Juran, Philip Crosby, William Stevenson, David Bentley, Characteristics of Quality, Performance,Features, Reliability, Conformance, Durability, Serviceability, Aesthetics, Perceived Quality, Quality Control, Statistical Quality control (SQC), Sampling Inspection, Consumer’s Risk, Producer’s risk,
Features:
The organization gets the total man
Humanize the work i.e. Quality of work life is stressed and improved
Brings out extra-ordinary qualities from ordinary people
To display the human capabilities fully and eventually draw out infinite possibilities
Prepares the employer and employees to meet the challenges of the changing time and condition
GIVE ETAILS OF ALL THE MAJOR TQM GURUS LIKE EMING, JURAN , ISHIQAWA, CROSBY AND THEIR CONTRIBUTIONS LIKE QUALITY CIRCLE , 14 DIMENSIONS OF QUALITY , QUALITY IS FREE, QUALITY TRIOLOGY
Quality Definition by Joseph Juran, Philip Crosby, William Stevenson, David Bentley, Characteristics of Quality, Performance,Features, Reliability, Conformance, Durability, Serviceability, Aesthetics, Perceived Quality, Quality Control, Statistical Quality control (SQC), Sampling Inspection, Consumer’s Risk, Producer’s risk,
Quality Circle is a small group of employees who work-in same work area meet at periodic intervals to discuss work-related issues and to offer suggestions & ideas for improvements in production methods and quality control .
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TQM is a process design to focus on customer expectations, preventing problems, building commitment to quality in the workforce and promoting open decision making”
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A brief presentation, focusing on the improvement areas of Quality Assurance and Quality Control in an organization. The presentation also discusses about some of the myths about quality.
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Basic concept of qc
1. Quality Circle
Quality Circles were started in Japan in 1962 (
Kaoru Ishikawa has been credited for creating
Quality Circles) as another method of improving
quality.
Prof. Ishikawa, who believed in tapping the
creative potential of workers, innovated the
Quality Circle movement to give Japanese
industry that extra edge in creativity.
2. What is a Quality Circle?
A QC is a voluntary group of employees who
perform similar duties and meet at periodic
intervals, often with management, to discuss work-
related issues and to offer suggestions and ideas for
improvements, as in production methods or quality
control.
It is a participatory management technique that
enlists the help of employees in solving problems
related to their own jobs.
3. Joel E. Ross and William C. Ross define a
quality circle as "a small group of
employees doing similar or related work who
meet regularly to identify, analyze, and
solve product-quality and production
problems and to improve general
operations. The circle is a relatively
autonomous unit (ideally about ten workers),
usually led by a supervisor or a senior worker
and organized as a work unit.“
4. Quality Circles is a term used in human
resources management that refers to the
technique of motivating workers by
allowing them input into decisions concerning
the production process, thereby increasing
productivity and profits.
5. Productivity will increase for two
reasons:
because the person best able to
decide the most efficient way to do a
job is the person who does it for a
living and
because employees who have greater
control over the product will be more
committed and effective workers
6. Most commonly found in manufacturing
environments, quality circles are applicable to a wide
variety of business situations and problems.
They are based on two ideas:
Employees can often make better
suggestions for improving work processes
than management; and
Employees are motivated by their
participation in making such improvements.
Thus, implemented correctly, quality circles can help
a small business reduce costs, increase productivity,
and improve employee morale.
7. Concept
The concept of QC is primarily based upon recognition of the
value of the worker as a human being, as someone who willingly
activises on his job, his wisdom, intelligence, experience,
attitude & feelings.
It is based upon the HRM considered as one of the key
factors in the improvement of product quality &
productivity. QC concept has 3 major attributes:
a. Quality Circle is a form of participation management.
b. Quality Circle is a human resource development
technique.
c. Quality Circle is a problem solving technique
8. Objectives
To improve quality, productivity & profitability
To secure employee involvement, motivation &
development
To improve management-employee relations
To improve communications at all levels
To develop team spirit among the employees
To provide better working environment of
employees.
9. Benefits of Forming Quality Circles
The benefits are that QCs:
Promote individual self-development
Promote teamwork and fellowship
Improve overall company performance and
corporate image
10. Organisational Structure
A Quality Circle has an appropriate organisational
structure for its effective and efficient
performance. It varies from industry to industry,
organisation to organisation. But it is useful to
have a basic framework as a model.
11. The structure of a Quality Circle consists of the following elements.
i. A steering committee: This is at the top of the
structure. It is headed by a senior executive and
includes representatives from the top management
personnel and human resources
development people. It establishes policy, plans and
directs the program and meets usually once in a
month.
ii. Co-coordinator: He may be a Personnel or
Administrative officer who co-ordinates and supervises
the work of the facilitators and administers the
programme.
iii. Facilitator: He may be a senior supervisory
officer. He coordinates the works of several quality
circles through the Circle leaders.
12. iv. Circle leader: Leaders may be from lowest level
workers or Supervisors. A Circle leader organizes
and conducts Circle activities.
v. Circle members : They may be staff workers.
Without circle members the programme cannot
exist. They are the lifeblood of quality circles. They
should attend all meetings as far as possible, offer
suggestions and ideas, participate actively in group
process, take training seriously with a receptive
attitude. The roles of Steering Committee, Co-
0rdinator, Facilitator, Circle leader and Circle
members are well defined.
13. Launching Quality Circles
The launching of Quality Circles involves the
following steps:
Expose middle level executives to the concept.
Explain the concept to the employees and invite them to
volunteer as members of Quality Circles.
Nominate senior officers as facilitators.
Form a steering committee.
14. Arrange training of co-coordinators, facilitators in
basics of Quality Circle approach, implementation,
techniques and operation. Later facilitator may
provide training to Circle leaders and Circle
members.
A meeting should be fixed preferably one hour
a week for the Quality Circle to meet.
Formally inaugurate the Quality Circle.
Arrange the necessary facilities for the Quality
Circle meeting and its operation
15. Quality Circle Process
List out problems
Discussion over the list of problems
Selected problem will be analyzed
Arrive at solution
Present it to management for action
Management studies the recommendations
Implementation
QC members are recognised & rewarded.
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