This document provides an overview of quality circles and their implementation. Some key points: 1. Quality circles are small groups of employees who voluntarily meet regularly to identify, analyze, and solve work-related problems and recommend solutions to management. 2. They originated in Japan after World War II to improve productivity and quality standards. Their use spread globally as an effective participative management technique. 3. Examples of quality circle implementations are provided for organizations like the Public Works Department of Maharashtra government, Tata Memorial Hospital, Toyota, and Vodafone.

1. Productivity Quality
Management

2. Quality Control
Circles

3. Presented By:
Nikita Shetty - 11 Sreeja Potti - 12
Manisha Lalwani - 4 Purnima Shahu - 10
Srija Nair - 19 Neha Shukla - 21

4. INDEX
Introduction Examples
Genesis Benefits & Limits
Concept Org Structure
Definition Operation Process
Features & Problem Solving
Objectives Techniques

5. • People are the greatest assets of an
organisation, because, through people all
other resources are converted into utilities.
• However, management of ‘People
Resources’ has always been a vexed problem
ever since the beginning of organized human
activities.

6. • Participate methods in the workplace are
one way to improve both the work
environment for employees and
productivity and quality for the company.
• Quality Circle is one of the employee
participation methods.

7. It implies
The development of skills, capabilities,
confidence and creativity of the people through
cumulative process of education, training,
work experience and participation.
The creation of facilitative conditions and
environment of work, which creates and
sustains their motivation and commitment
towards work excellence.

8.  After the II World War Japanese economy
was in the doldrums.
 Seeing this disastrous effect of war,
Americans decided to help Japan in improving
the quality standards of their products.

9.  General Douglas Mac Arthur the
commander of the occupational forces in
Japan took up the task of imparting quality
awareness among Japanese to help them
improve their products and the reliability of
manufacturing systems including men,
machine and materials.
By 1975
 They toped the world in quality and
productivity.

10.  This astonishing and unique achievement was
due to painstaking and persevering efforts of
the Japanese leaders and workers and
the development and growth of the
philosophy of small working groups.
 This resulted in the Quality Circle concept
being accepted all over the world as a very
effective technique to improve the total quality of
work life.

11. Participative Management Technique
Suggestion Effecting Workplace
Performance Related Problems
Organizes

12. Concept (contd.)
It is based upon recognition of the value of
the worker.
As a human being.
As someone who willingly activises on his
job, his wisdom, intelligence, experience,
attitude and feelings.

13. 3 Major Attributes:
• Quality Circle is a form of participation
management.
• Quality Circle is a human resource
development technique.
• Quality Circle is a problem solving technique.

14. Professor John Oakland define a quality circle as a
group of workers who do similar work and who meet:
1.Voluntarily
2.Regularly
3.In normal working time
4.Under the leadership of their supervisor
5.To identify, analyze and solve "work-
related" problems
6.To recommend solutions to management

15. Voluntary
Problems.
Approach.

16. Features (contd.)
Homogenous group.
Participative.
Belief.

17. Features (contd.)
Rules and priorities.
Decisions.
Communication.
Organized approach.

18. Features (contd.)
Criticism.
Objectives.
Creativity.
Participation of management.
Stress on group efforts.

19. Getting grass root people involved in
Continuous improvement.
Self-development of Employees.

20. Objectives (contd.)
Problem solving and Team
building opportunity through
improved participation.
Improvement in Quality, Product &
Communication.

21. • Change in Attitude.
 From "I don’t care" to "I do
care”.
 Continuous improvement in
quality of work life through
humanisation of work.

22. • Self Development
 Bring out ‘Hidden
Potential’ of people.
 People get to learn
additional skills.

23. • Development of Team Spirit
 Individual Vs Team –
"I could not do but we did it"
 Eliminate inter departmental
conflicts.

24. • Improved Organisational Culture
 Positive working environment.
 Total involvement of people
at all levels.
 Higher motivational level.
 Participate Management process.

25. Brain storming
Pareto Diagram
Cause & Effect Analysis
 Data Collection
 Data Analysis

26. Process
Of
Operation

27. PROBLEM
IDENTIFICATION
PROBLEM PROBLEM
SELECTION ANALYSIS
GENERATE ALTERNATIVE
SOLUTIONS
SELECT THE MOST
APPROPRIATE SOLUTION
PREPARE PLAN IMPLEMENTATION
OF ACTION OF THE SOLUTION

28. A Quality Circle has an appropriate
organisational structure for its effective
and efficient performance. It varies
from industry to industry, organisation
to organisation.

29. Organizational
Structure
Top mgt
Steering committee
Facilitator
Co-ordinating
Agency Leader
Member
Non member

30. Top management
A steering committee
Facilitator

31. (contd.)
Leader
Circle Members
Co-ordinating Agency
Non-member Employees

32. Internal leadership, worker morale, motivation
and teamwork.
Results in higher quality.
Productivity
Flow of information
Broader continuous improvement.

33. Systematic style of education.
Freedom to modify work habits.
Opportunity to use their brain.
Teamwork.

34. Unrealistic expectation.
Lack of commitment
Resistance by middle management
Resentment by non-
participants

35. (contd.)
Inadequate training.
Lack of clear objectives.
Failure to get solutions
implemented.
Lethargy towards effort.

36. The Public Works Department of Government of
Maharashtra is responsible for the construction
and maintenance of about 2.00 lakhs km. of road
net work in the state and a large number of
Government-owned buildings.
The concept of Quality Circle was launched
in the Public Works Department of Govt. of
Maharashtra on 18-11-1997

37. • Quality Circles formed -
17 in Mumbai Region wherein 22
problems have been solved.
48 in Pune Region wherein, 8 problems have
been solved.
9 in Nashik Region wherein 3 problems have
been solved.

38. Problems solved by the Quality Circles in P.W.D
Eliminating delay in issuing observation
memos after inspection of site.
Preventing accidents on highways.
Reducing electricity bill in office.

39. (contd.)
Avoiding duplication of work.
Speeding up pot-hole filling on roads
during monsoon
Upkeeping of service records of employees

40. OTHER EXAMPLES OF IMPLIMENTATION

41. TATA MEMORIAL HOSPITAL

42. TOYOTA

43. VODAFONE

44. OTHER EXAMPLES
 Florida Power & Light (FPL) reduced
customer complaints by 60% and improved
reliability of electric services to customers by
40% in 1983. In 1987, the firm was rated by 156
utility CEO's as the best managed utility in the
nation

45. In its remittance banking or lock-box business,
First Chicago's accuracy rate is nearly three times
the industry average.
Xerox has started to regain its market
share in copiers from the Japanese.
Ford now has one of the most popular cars
purchased by Americans, the Taurus.

48. ANY QUESTION PLEASE
???