The document is a presentation from Trinity Institute of Professional Studies about quality management and ISO standards. It discusses that ISO 9001 provides the requirements for a quality management system and is the only standard that can be used for certification. ISO 9001 and 14001 are generic standards that can be applied to any organization to help establish quality and environmental management systems. The standards help organizations ensure customer satisfaction and compliance with regulations.

1. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Affiliated Institution of G.G.S.IP.U, Delhi
BBA (V SEMESTER)
PRODUCTION & OPERATIONS MANAGEMENT
(17305)
By:
Dr. Shaily Saxena
Disclaimer: The content of this presentation is for classroom teaching and learning and not to be used for any other purpose

2. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Quality Management
“It costs a lot to produce a bad
product.”
Norman Augustine

3. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Quality Management
Quality management means steps taken by the
organization to
• enhance customer satisfaction, and
• achieve continual improvement of its
performance.

4. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
International Organization for
Standardization
• ISO is derived from Greek ISOS meaning “equal”
• ISO was founded in 1947
• 146 member nations
– 1 member per country (represented through national standards
organization – ANSI, DIN, SABS, etc)
– 13700 standards, 3000 technical bodies, 30000 experts
• The primary objective is to bridge the gap
– Consensus solutions meeting requirements of business
and broader needs of society

5. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Benefits of ISO Standards
• Business
– Wide acceptance of products and services
– Free to compete in broader market
• Government
– Provides technical and scientific underpinnings for
health, safety, environmental legislation
• Consumers
– Conformance of products and services provide
assurance about quality, safety, & reliability

6. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
ISO: Quality Standards
• ISO 9001 is for quality management.
• Quality refers to all those features of a product (or service)
which are required by the customer.
• Quality management means what the organization does to
• ensure that its products or services satisfy the customer's
quality requirements and
• comply with any regulations applicable to those products or
services.

7. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
ISO 9001 and ISO 14001 are generic standards.
Generic means that the same standards can be
applied:
• to any organization, large or small, whatever
its product or service,
• in any sector of activity, and
• whether it is a business enterprise, a public
administration, or a government department.
ISO: Quality Standards

8. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Generic also signifies that
• no matter what the organization's scope of
activity
• if it wants to establish a quality management
system, ISO 9001 gives the essential features
• or if it wants to establish an environmental
management system, ISO 14001 gives the
essential features.
ISO: Quality Standards

9. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
ISO 9001
• ISO 9001 is the standard that gives the
requirements for a quality management
system.
• ISO 9001:2008 is the latest, improved version.
• It is the only standard in the ISO 9000 family
that can be used for certification.
• There are 16 other standards in the family
that can help an organization on specific
aspects such as performance improvement,
auditing, training etc.

10. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
• ISO 9001 and ISO 14001 are among ISO's most well known
standards ever.
• They are implemented by more than a million organizations
in some 175 countries.
• ISO 9001 helps organizations to implement quality
management.
• ISO 14001 helps organizations to implement environmental
management.
ISO 9001

11. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75