The document is from Trinity Institute of Professional Studies and appears to be lecture notes on Production and Operations Management. It discusses what an organization does in fulfilling customer needs through products and services. It outlines the key functions of marketing, production/operations, and finance in organizing to produce goods and services. It also defines production and operations, the job of production managers, and the strategic importance of the production function. Finally, it discusses different types of decisions in operations management, including strategic, operating, and control decisions.

1. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Affiliated to Institution of G.G.S.IP.U, Delhi
BBA (V SEMESTER)
PRODUCTION & OPERATIONS MANAGEMENT
(17305)
Dr. Shaily Saxena
Associate Professor

2. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Understanding Management
MANAGEMENT is the
ART of getting
THINGS done through and with
PEOPLE in formally ORGANISED
groups.

3. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
An organisation fulfills the needs of its customers.
An organisation provides products and services.
What does an Organisation do?

4. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Organizing to Produce Goods and Services
MARKETING
(creates demand)
PRODUCTION/OP
ERATIONS
(creates the
product)
FINANCE
(arranges money,
capital)
FINANCE
(arranges money,
capital)

5. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Production Process
Fig:1

6. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Production (Vs) Operation
• “The transformation process of inputs into the
form of output, thereby adding value to some
entity”.
• Output may be a product or service. If it is a
product centric that is known as production, If
it is a service centric then that is known as
operation.

7. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Production Systems
Fig:2

8. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Job of Production Managers
Oversee the work of people and machinery to convert inputs
(materials and resources) into finished goods and services.
Fig:3

9. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Strategic Importance of the Production Function
• A vital function is necessary for generating money to pay employees, lenders,
and stockholders.
• Effective production and operations management can:
– lower a firm’s costs of production.
– boost the quality of its goods and services.
– allow it to respond dependably to customer demands.
– enable it to renew itself by providing new products.

10. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Relationship with other Disciplines

11. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Decision Making in OM
• Strategic Decisions
• Operating Decisions
• Control Decisions

12. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Strategic Decisions
• These decisions are of strategic importance and
have long-term significance for the organization.
• Examples include deciding:
– whether to launch a new product
Demand forecasting
– the design for a new product’s production process
Transformation Process
– where to locate a new factory
Plant location & layout

13. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Operating Decisions
• These decisions are necessary if the ongoing
production of goods and services is to satisfy
market demands and provide profits.
• Examples include deciding:
– Inventory levels
Inventory Management
– To avoid delays and stoppages in production time
Waiting Line Management

14. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Control Decisions
• These decisions concern the day-to-day
activities of workers, quality of products and
services, production and overhead costs, and
machine maintenance.
• Examples include deciding:
– Defining quality
– frequency of preventive maintenance
– new quality control acceptance criteria