What You'll Learn: * The details and particulars of the new ISO 9000 standard. * Why this new standard is important to your industry and your company. * How you should think about using the new standard in your industry.

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Welcome to Today’s Session
3 Reasons Your Organization
Needs to Know the New
ISO 9000:2015
Joseph A. DeFeo,
CEO Juran Global

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 Founded by Dr. J.M. Juran, known as the
father of quality management and
breakthrough improvement.
 We are recognized globally for transferring
our knowledge on the methods, techniques,
and strategies for improving business
performance – through improved quality.
 We are dedicated to fulfilling our client needs
through assessment, benchmarking,
coaching, training and certification.
 We care about business results and
stakeholder satisfaction – achieved by
delighting customers with superior products
and services.
Introduction to Juran Global

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We Are Continually Advancing!
Continue to Publish Leading Books on Quality & Performance Excellence
Just Released
Performance APP

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Agenda Today
 The history and differences of the new ISO 9000 standard.
 Why this new standard is important to your industry and your company.
 How you should think about using the new standard in your industry.

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A Bit of History

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Why ISO? A Typical Business
6

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A Typical Business
Quality Management Systems
RESULT$
Stakeholders
Culture
QP QI QC
Manage Improvement & Change
STRATEGICPLAN
DevelopVision
Technology
Stakeholders
Regulation
Competition
Customers
Develop & Manage Human Capital
Supply Chain & Logistics
Order Fulfillment
Process
Development Process
7
Operational Processes
Selling Process

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Establish
Baseline
Performance
Identify
CTQs
Monitor Actual
Performance
Compare to
CTQ Targets
Take Action
Assuring Repeatable & Compliant Processes

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An Effective Business Model Assessment

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Time
Inspection,
Compliance,
CAPA
Control
QbD
Plan Assure
AuditLean, SS,
6S
Improve
What goes up is bad!!!
Share lessons learned
Waste &
COPQ
How to Think About ISO

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Enterprise
Focus
Process
Focus
Product
Focus
1980 – Present
Improved Results
ISO 9000
Baldrige
ISO is not a Total System

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ISO 9000: 2015 v. 2008

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Why ISO 9000:2015?
2. ISO 9000:2015 is a good model to assure this. It is a
global standard and it has improved considerably.
3. The new revision includes a new emphasis on Risk
Management which will make it more valuable to the
organization.
1. Every organization needs to prove to its customers the
services and products it delivers meets their
requirements.

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Destined for Disaster: Why ISO 9001: 2015 Isn’t a Business Model
About the Author:
John J. Guzik is a participating member of the U.S. Technical advisory Group of the ISO
Technical Committee 176 and ASQ ASC Z1-Q subcommittee on quality management. He
is president of Impact Management and Kai-Zug Training in Hanover, PA.
By John J. Guzik
Here is a cold, hard fact: Individuals who support this notion have
obviously never run a business. They may have been involved in
one and perhaps served in the higher echelons of management,
but they’ve probably never held the reins of an entire
organization.

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Connect With Us
@Juran_Institute
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e
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www.linkedin.com/company/juran-
institute

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More Resources
 business innovation
 business process improvement
 continuous improvement
 dmaic
 juran quality handbook
 lean manufacturing
 lean six sigma
 lean transformation
 operational excellence
 process innovation
 quality assurance
 quality control
 quality improvement
 management consulting firm
 iso 9000 2015
 six sigma certification
 what is lean
 what is six sigma
Click any link for more information

17. Measurable Breakthrough Results
Thank You
We hope to see you in our future
webinars!
If you would like a copy of this
presentation or would like for
me to conduct this for your
organization, contact me at:
jdefeo@juran.com
Next upcoming webinar: “5 Ways to Use National Performance Awards to Drive
Excellence” Wednesday, October 14th