The document discusses quality standards and ISO certification. It describes how the International Organization for Standardization developed the ISO 9000 quality management system standards in 1987 to help organizations ensure customer satisfaction and meet regulatory requirements. Over 130 countries have adopted the ISO standards, including India which introduced them through the Bureau of Indian Standards. The standards were restructured in 2000 as ISO 9000:2000 and cover topics like quality assurance, objectives of certification, its importance for international trade, and advantages for organizations.

1. QUALITY
STANDARDS S
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2. Quality Control
 International Standards Organisations developed ISO -9001
standards in 1987
 Designed to help organisations ensure that they meet the needs of
the customers and other stakeholders while meeting statutory and
regulatory requirements related to product.
 In India ISO-9001 series was introduced by Bureau of Indian
Standards (BIS)
 130 countries have adopted ISO standards.

3. .
ISO-9001
 Deals with the fundamentals of quality management systems.
 Quality assurance applicable in design development, production and
installation.
ISO-9002
 Quality assurance in production and installation
ISO-9003
 Quality assurance in final inspection and test
ISO-9004
 Quality system elements and guidelines

4. .
During the year 2000 these standards restructured and renamed as
ISO-9000:2000. India also adopted them.
Characteristics of ISO-9000:2000
 It integrates all activities which have direct or indirect effect on the quality of
products and services.
 It is not prescriptive; does not tell you “how” to do anything; specifies “what”
processes need to be in place
 It helps in defining product quality to meet customer requirements
 It is applicable to each and every product and service
 The customer can be satisfied of the quality of the product and service

5. Objectives of ISO-9000:2000
 Achieve, maintain, and improve product quality
 Improve quality of operations to continually meet customers’ and stakeholders’
needs
 Provide confidence to management, employees, customers, and stakeholders that
quality requirements are fulfilled
 It has organized norms of functioning while manufacturing products or
rendering services.
 Builds a quality image for the customers
 It provides an edge over competitors as cost of production is reduced leading to
a lower sales price
 Provides a procedure to keep records of system at all stages

6. .
Importance of ISO Certification
 ISO certification is an international standard which almost all countries are
adopting
 A product with ISO certification speaks of quality product or quality service at
global level
 In 1993 European Union countries imposed a condition in their export policy
to purchase goods only from companies having ISO certification. As a result
many companies in India were forced to adopt ISO Certification.

7. Advantages of ISO-9001:2000
 Creates a more efficient, effective operation
 Increases customer satisfaction and retention
 Reduces audits
 Promotes international trade
 Increases profit
 Reduces waste and increases productivity
 Common tool for standardization
 Enables to meet the requirements of an internationally uniform quality system.
 Motivates the employees and develops pride in them for achieving excellence