The document outlines the hierarchy of management levels in organizations, divided into top management, middle management, and lower management, each with distinct roles and responsibilities. It highlights the functions of managers based on Henry Mintzberg's categorization of ten managerial roles, which include interpersonal, informational, and decisional roles. The content is part of a BCA course on principles of management at the Trinity Institute of Professional Studies in New Delhi.

1. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Affiliated Institution of G.G.S.IP.U, Delhi
BCA
(Second Semester)
Principles of Management
20104
Managerial Levels & Roles
By: Saguna Khajuria
Assistant Professor

2. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Managerial Levels
• Management levels signifies the hierarchy of
management
• The management is divided in levels
depending upon the size of business, no. of
workers and effective span of control
• There are three basic levels of management
– TOP MANAGEMENT
– MIDDLE MANAGEMENT
– LOWER MANAGEMENT

3. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Managerial Levels
TOP
MANAGEMENT
MIDDLE
MANAGEMENT
SUPERVISORY OR LOWER
MANAGEMENT

4. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Top Management
• It consists of Board of Directors and Chief
executives ( MD, GM etc) or a group consisting
of chirman and functional/ executive
directors)
• It lays down policies & objectives of the
enterprise
• It coordinates the affairs of the business and
reviews the performance of the middle and
lower levels.

5. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Middle Management
• It consists of heads of various departments
• Their job is to organize their departments to
implement the top management’s policies.
• They serve as a channel of communication
between the top and lower management

6. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Lower Management
• It is also known as operative or supervisory
level
• It consists of foreman, supervisors, office
superintendent etc
• They are more concerned with direction and
control functions as compared to planning &
organizing functions of management

7. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Management Roles
• A manager performs many roles such as
resolving conflicts, leading team, negotiating
new contracts, representing the department
etc.
• Management expert Prof. Henry Mintzberg
has recognized 10 primary roles that can be
used to describe the functions of manager.

8. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Henry Mintzberg’s Managerial Roles
• He grouped 10 different roles into 3 main
categories:
A. Interpersonal Roles
• Figurehead
• Leader
• Liaison
B. Informational Roles
• Monitor
• Disseminator
• Spokesperson

9. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
C. Decisional Roles
• Entrepreneur
• Disturbance Handler
• Resource Allocator
• Negotiator
Henry Mintzberg’s Managerial Roles

10. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Reconciliation of Managerial Functions
& Managerial Roles
ROLES FUNCTIONS
Interpersonal Roles Planning
Organizing
Informational Staffing
Directing
Decisional Controlling

11. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
THANK YOU
• Keywords: Top Management, Board of directors, Policies, Middle,
Supervisory, Interpersonal, informational, decision, Mintzberg,
Planning, organizing, staffing, directing, controlling.